My family and I arrived at the hotel at midnight to see about renting a room for the night. The hotel desk clerk showed us a room that had a jacuzzi tub in it being that we requested one after traveling all day and we needed to relax. After showing my husband the room we agreed to rent the room for the 100.00 fee give or take. When we had got to our room my 15 yr old had to use the restroom. When she had gotten out I went in to look at the tub to make sure it was what he had said it would be. To my surprise it wasn't! it was an average tub with mildew around the rim and a broken towel rack. I believe rm # 111 not sure, anyway we asked the front desk clerk to come in the room and see what we are seeing and explained to him that he showed us a different room and that this wasn't except able. He argued with my husband saying that every room had the same tub and that he couldn't re rent the room due to the fact that my daughter used the restroom. I told him that wasn't my problem that he in fact showed us a jacuzzi tub and that the room was already dirty due to the mold issue and broken towel rack. My husband had him take him to the room he showed him, to show the clerk what the difference in the rooms were. After much arguing the clerk changed rooms and gave us rm # 114 I think. When he changed our rooms he told us that we better not destroy anything or we wouldn't get our deposit back and he told us we had better be quiet because the next rm over had a 4am wake up call. He made us feel like we were white trash and like a piece of crap. We are not dirty people and we do not destroy places. I used to have my own house cleaning business and I know what clean is and what people have to do upon check outs. I am now a grocery store manager and run a efficient store and a clean one at that! I have never encountered such rude customer service as I did in this hotel. If I treated my customers the way your staff treated us I would be out of business.
- Official Description (provided by the hotel):
- Welcome to the Carlyle Hotel in Campbell, California located just off Hwy 17. After a long, tiring day on the road, there's nothing better than checking into the Carlyle Hotel that offers the best location, the most amenities and a totally stress free environment. From the time the guest steps into the Carlyle Hotel lobby, they are surrounded by European Renaissance artwork. Imported marble, crystal chandeliers, Queen Anne furnishings and superior guest service. Our spacious guest rooms are well decorated with fine Queen Anne cherry furnishing as well as Crystal chandelier, armoire and well-lighted desk. If you want truly affordable Luxury, look no further! Carlyle Hotel in Campbell will be the easiest part of your trip. At the Carlyle Hotel, we want you to enjoy your stay and to help make sure that happens we offer beautiful, clean rooms, to help you relax at the end of a busy day.Every morning our Carlyle Hotel guests are invited to enjoy our complimentary Breakfast Buffet. Our Breakfast spread includes eggs, sausage, potatoes, fresh fruit, hot or cold cereals, fresh hot waffles, breads, pastries, assorted juices, teas, and fresh brewed coffee.Carlyle Hotel visitors are close to Los Gatos Creek recreational areas that offer boating, hiking, and picnic areas. There are several shops and a variety of restaurants located in the surrounding area. Our hotel is accessible to Highway 17, 880, 85, 280 and 101. ... more less
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- Also Known As:
- Carlyle Hotel Campbell
- Best Western Campbell