The front desk reservations were not friendly on the phone. Online they had a king bed room available on every site I checked and even booked one with my credit card (its supposed to guarantee the room!) then when I called after booking they told me they only have a two double bed room that costs more! They acted like I was a jerk for not believing this info and did not once apologize. The room with two double beds that we got was ICE COLD FREEZING INSIDE. After two hours and the heater was still blowing cold air I went to the front desk. He immediately said I was wrong, the heater does work! I was treated like an irrational female and a liar. I had him come in the room and I saw him move the dial on the thermostat and claim I had it on the wrong setting, which was totally a lie on his part. I said I cant be in that room, he just argued with me. I went back after 15 minutes on his so called setting of the thermostat and told him it was still cold and I was by then sniffling and feeling like I was catching the flu. He said there are no other rooms (though the scary deserted underground parking garage was almost empty! makes you wonder how the hotel could be full) and that he could not get a hold of the manager. He did not even try. I told him I need to get my money back because I could not stay there. He said that he could not credit my c.c. and I could call the manager in the morning. He didn't even offer to get more blankets. I have never been treated so rudely. Also, the sliding glass door was not latching 100% and some air was coming in, it looked very unsafe out there on the first floor, right next door to a fast food place. The pillows did not smell fresh, mystery "stains" on the comforter, the sheets made me itch, the lamp had a broken switch making it almost impossible to turn on, the bathroom tiles and shower walls had mold...I don't know if I will get my money back but will update when I find out. I felt blackmailed into staying. A very bad experience. If you are a female don't go into the garage alone, it does not feel safe!
- Official Description (provided by the hotel):
- Welcome to the Carlyle Hotel in Campbell, California located just off Hwy 17. After a long, tiring day on the road, there's nothing better than checking into the Carlyle Hotel that offers the best location, the most amenities and a totally stress free environment. From the time the guest steps into the Carlyle Hotel lobby, they are surrounded by European Renaissance artwork. Imported marble, crystal chandeliers, Queen Anne furnishings and superior guest service. Our spacious guest rooms are well decorated with fine Queen Anne cherry furnishing as well as Crystal chandelier, armoire and well-lighted desk. If you want truly affordable Luxury, look no further! Carlyle Hotel in Campbell will be the easiest part of your trip. At the Carlyle Hotel, we want you to enjoy your stay and to help make sure that happens we offer beautiful, clean rooms, to help you relax at the end of a busy day.Every morning our Carlyle Hotel guests are invited to enjoy our complimentary Breakfast Buffet. Our Breakfast spread includes eggs, sausage, potatoes, fresh fruit, hot or cold cereals, fresh hot waffles, breads, pastries, assorted juices, teas, and fresh brewed coffee.Carlyle Hotel visitors are close to Los Gatos Creek recreational areas that offer boating, hiking, and picnic areas. There are several shops and a variety of restaurants located in the surrounding area. Our hotel is accessible to Highway 17, 880, 85, 280 and 101. ... more less
- Reservation Options:
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- Also Known As:
- Carlyle Hotel Campbell
- Best Western Campbell