Cambria Lodge Inn
We made our reservation 2 weeks in advance asking for a downstairs room as I have a bad back. We were told of our room number upon checkin and when we got there we saw it was upstairs. Took it anyway. We started to unpack and found the room had no drawers to put our clothing in, dirt on the floor and just unacceptable. We went to the desk and asked for another room. We were changed to room 716 late afternoon on Friday June 13, 2007. We were tired and started to unpack and get ready to go to dinner. We found that there was considerable mold in the shower, the refrig. door was broken, the coffee pot cracked. We waiting until Saturday morning to go to the front desk and ask for help in getting these issues taken care. Late Saturday afternoon after our 3:00 massage we returned and it still was not taken care of. We couldn't sit on the patio because there was a station behind our room that was for the cleaning staff and it was constantly filled with them, talking, yelling and laughing. I yelled to them "Silencio por favor" and they were quiet for a minute then continued to talk loudly to each other. On Sunday morning early they were quiet but before 10 am they all were back .. or a considerable amount were back ... doing the same thing. We went to check out at the desk and registered our complaints to "Joel I think" who took us aside and gave us our room for $99 per night. We would have been stupid to accept this as it would seem that we were being bought off. I asked to be advised when the managers spoke with their staff about our complaints so that I really felt that something was done. I am still waiting to hear from them. We had a very uncomfortable time at this hotel and would not return. Customer Service is all they have to offer as there are plenty of hotels in the Cambria and adjoining areas so that we don't have to go to them. Our friends and family in Santa Barbara knew where we were going and we told them, not to go to this hotel. Shame and real shame to have a dirty room, a noise room and.. no follow up to our complaints.
- Official Description (provided by the hotel):
- Nestled on 25 wooded acres, Cambria Pines Lodge offers something for everyone. Accommodations range from rustic cabins to elegant suites. Amenities include an outdoor pool and spa, day spa, free parking, and free Wi-Fi. The Main Lodge offers an excellent restaurant featuring local wines, the Fireside Lounge with nightly live entertainment, and conference rooms with full-service catering, all surrounded by world-class gardens. The organic kitchen garden provides homegrown organic produce to the restaurant at Cambria Pines Lodge, while other areas of the theme gardens offer spectacular landscaping. ... more less
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- Also Known As:
- Cambria Pines Hotel Cambria
- Cambria Pine Lodge