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“Poor accommodations, mold in shower, broken refrig door, loud staff”

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Cambria Pines Lodge
Ranked #4 of 12 Hotels in Cambria
Certificate of Excellence
GreenLeadersSilver level
Santa Barbara, CA
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Poor accommodations, mold in shower, broken refrig door, loud staff”
Reviewed July 23, 2007

Cambria Lodge Inn
July 2007

We made our reservation 2 weeks in advance asking for a downstairs room as I have a bad back. We were told of our room number upon checkin and when we got there we saw it was upstairs. Took it anyway. We started to unpack and found the room had no drawers to put our clothing in, dirt on the floor and just unacceptable. We went to the desk and asked for another room. We were changed to room 716 late afternoon on Friday June 13, 2007. We were tired and started to unpack and get ready to go to dinner. We found that there was considerable mold in the shower, the refrig. door was broken, the coffee pot cracked. We waiting until Saturday morning to go to the front desk and ask for help in getting these issues taken care. Late Saturday afternoon after our 3:00 massage we returned and it still was not taken care of. We couldn't sit on the patio because there was a station behind our room that was for the cleaning staff and it was constantly filled with them, talking, yelling and laughing. I yelled to them "Silencio por favor" and they were quiet for a minute then continued to talk loudly to each other. On Sunday morning early they were quiet but before 10 am they all were back .. or a considerable amount were back ... doing the same thing. We went to check out at the desk and registered our complaints to "Joel I think" who took us aside and gave us our room for $99 per night. We would have been stupid to accept this as it would seem that we were being bought off. I asked to be advised when the managers spoke with their staff about our complaints so that I really felt that something was done. I am still waiting to hear from them. We had a very uncomfortable time at this hotel and would not return. Customer Service is all they have to offer as there are plenty of hotels in the Cambria and adjoining areas so that we don't have to go to them. Our friends and family in Santa Barbara knew where we were going and we told them, not to go to this hotel. Shame and real shame to have a dirty room, a noise room and.. no follow up to our complaints.

  • Liked — would have been big and lovely rooms if all wereclean and quiet and everything worked
  • Disliked — see above
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank curleytink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 23, 2007

We had my daughter's wedding in the Gazebo Garden. The grounds are lovely, but the rooms are a nightmare. We had booked 27 rooms and all but one had some maintenance or housekeeping problem. These included toilets with unbolted seats, burned out light bulbs, vent fans in the bathrooms that did not work, showers with such low pressure you could not get the shampoo out of your hair, some had faucets with no hot water. In one room, the king mattress had 5 large holes in it. When the guest complained, all the hotel would do was flip the mattress, leaving the guest to replace the sheets (this at 10:00 p.m.). In another instance a picture over the fireplace crashed to the hearth at 4:00 a.m. terrifying the guest and crushing some floral arrangements to be used in the wedding the next day. At least for this the hotel credited the guest with one night's stay, but reimbursed nothing for the damaged flowers.
Overall, the lack of simple maintenance, cleanliness and concern for guest welfare is appalling. The staff is largely uncaring and receives complaints with a shrug and advise to fill out a "comments" survey. We would never stay here again and urge anyone who might be thinking of having a wedding here to reconsider.

  • Liked — The grounds/gardens
  • Disliked — Terrible rooms, lack of maintenance, staff attitude
  • Stayed July 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank whatever_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 21, 2007

Had read some mixed reviews on this property so I was anxious to see how our experience would be. We actually drove past the hotel because I thought it looked to nice to be the place we had booked for such a reasonable rate! The women at the front desk were wonderful, very helpful, nice and friendly. The lodge itself is adorable, with rustic and clean common areas and a very nice restaraunt. We booked a large suite for ourselves and our two teens. It was a great option, because all along our trip up the California Coast we had booked two rooms at each hotel. This really adds the costs up, so the option of a room that slept all of us was wonderful. The room was recently renovated, very clean and just fine for the price we paid. The kids each had a bed, one sofa bed and one murphy bed, while we had our own room. Very nice setup. The two small suggestions I would have for the management would be: replace the towels with white towels. It is my pet peeve to have colored linens in a hotel. I know it's a small thing, but I really like the idea of everything being bleached between guests! Also, the blinds let lots and lots of light in both early in the day and from outside at night. Blackout curtains would be a nice improvement.

  • Liked — The nicely renovated rooms
  • Disliked — No Cell Service or Internet access
  • Stayed July 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sunnyoneCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Central California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 5, 2007

I really love the setting , it is rustic but the natural beauty and gardens make up for that and Cambria in general is a great destination. But when we needed to contact a member of our party because of an emergency the receptionist rudly repliedthat she was " too busy " when when I asked if she could keep an eye out for them. It was a VERY scary situation for our family members and we wouldn't have "bothered" the staff had we not had genuine concerns, however the complete lack of politeness, or listening to our concerns was sad. Some amount of empathy in a situation where a guests sincere fears are apparent is basic human courtesy - the inn should have a plan in place for such emergency situations, so that staff can at least act politely if nothing else.

  • Liked — Beautiful setting.
  • Disliked — Uncaring staff.
  • Stayed July 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank saucyblossom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 4, 2007

This hotel is a very poor value. This is what $200/night paid for:
Cheap/stained bedding, unvacuumed/stained carpeting, a lot of mildew in the bathroom, a tub that drained poorly, and bathroom fixtures that were ready to fall out. The gardens and pool areas are very nice, but not nice enough to make up for the horrible room conditions. We even changed rooms and the 2nd room was no better than the first. And, the front desk seemed unconcerned about the state of cleanliness of the rooms.

I would never stay at or recommend this hotel to anyone, and no we are not confusing the name of this hotel with another in Cambria!

  • Liked — Nice gardens and pool
  • Disliked — The room
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sunnybunnyLongBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 26, 2007

Just walked in, looking for a place to spend the night. They offered us 20% discount without even asking, and got a lovely wood cabin for 112$ per night including tax and a very nice breakfast!
the room was very big, had a nice stove, king size bed, cable TV, the bath was nice and clean, although missing a few mosaic tiles on the floor. A filter coffee machine was in the room with a veriaty of coffee. Altogether a very nice room and an excellent value for money.

  • Liked — beautiful, nice rooms, nice breakfast
  • Disliked — you need a car to go to the city, not in the center
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank einav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, CA
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 30, 2007

We spent three nights at the Cambria Pine Lodge over Memorial Weekend 2007. We brought along our three year old and 1.5 year old and we all had a blast. We stayed in a small suite room that had a separate bedroom with two queen beds. The room was slightly dated but very comfortable. The bathrooms need to be renovated soon but they were fine.

The breakfast that is included is served buffet style and is really good. It isn't the typical continental breakfast that most hotel chains serve. They served hot potatoes, pancakes, french toast, scrambled eggs with homemade salsa, oatmeal, coffee, fruit, pastries. Very good.

The service was very friendly. We needed more towels after going to the new pool (no pool towels available). We made a call and they were delivered within five minutes. The location is also great in that it's close to Moonstone Beach, walkable distance to downtown Cambria, close to Hwy 1 if you want to see the elephant seals and Heart Castle.

The grounds are gorgeous. The kids spent an entire afternoon wandering around the gardens, running around on the grass, playing in the gazebo. It was truly relaxing sitting in the sun whlie they ran around.

We had a great time at the Cambria Pines Lodge. Would definitely recommend it to friends.

  • Liked — gardens
  • Disliked — slightly dated rooms
  • Stayed May 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank traveldogs2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cambria Pines Lodge

Property: Cambria Pines Lodge
Address: 2905 Burton Dr, Cambria, CA 93428-4001
Phone Number:
Location: United States > California > San Luis Obispo County > Cambria
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Cambria
#6 Family Hotel in Cambria
#7 Romantic Hotel in Cambria
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambria Pines Lodge 3*
Number of rooms: 152
Official Description (provided by the hotel):
Nestled on 25 wooded acres, Cambria Pines Lodge offers something for everyone. Accommodations range from rustic cabins to elegant suites. Amenities include an outdoor pool and spa, day spa, free parking, and free Wi-Fi. The Main Lodge offers an excellent restaurant featuring local wines, the Fireside Lounge with nightly live entertainment, and conference rooms with full-service catering, all surrounded by world-class gardens. The organic kitchen garden provides homegrown organic produce to the restaurant at Cambria Pines Lodge, while other areas of the theme gardens offer spectacular landscaping. ... more   less 
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Also Known As:
Cambria Pines Hotel Cambria
Cambria Pine Lodge

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