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Pioneer39249426211
Lost Hills, California

Love this place.

5.0 of 5 bubblesReviewed Apr 27, 2019
Very relaxing and enjoyable quit place. Nice to get away. Staff were friendly. Rooms were clean and spacious. The pool area was also clean. I would highly recommend this place to stay. And planning to stay again.
Date of stay: April 2019
Trip type: Traveled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Reviewed April 27, 2019

Another enjoyable stay at CPL.

For large Suite guests, the Murphy beds require unlocking by maintance. I was not aware of this new policy..so it delayed bedtime a little.

For those that use the popular promo site(s). On this trip I used a voucher (vs. code) promotion. Be forewarn...with the voucher promo, i felt there was a slight lack of transparency on the full cost (taxes, fees, etc). I read the generic terms and conditions provided, however the specific charges are unknown....until your credit card is charged. On this specific promotion guests are not provided with a summary of charges (fees, taxes, etc.) paid prior to check-in and during check-out. Not just me...I actually heard the desk personnel telling the person before me that they will be emailed by the company offering the promo.

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank garrettm373
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 26, 2019 via mobile

Customer Service Training Needed! Bought Gift Certificates and Front Desk Clerk C Gonzales was Rude during purchasing the certificates. No customer Service Skills At all. Will not be back here for anything ever again!

Date of stay: April 2019
Trip type: Traveled with friends
1  Thank motoxx47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara H, Public Relations Manager at Cambria Pines Lodge, responded to this reviewResponded May 22, 2019

Hello!

We are very sorry to hear that you were unhappy with your experience with our front desk staff. We will pass this information on to our Front Desk Manager to make sure that each and every one of our staff is treating all of our customers well. Thank you for taking the time to leave us your feedback.

Best,
Sara H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

I give 3 stars because I love their gardens! But for those of us with food allergies, their restaurant management is Soo not helpful, they shame you for not telling them in advance and then make you feel bad because they’re too busy to help make you anything. You’re charged for breakfast as part of your stay and there’s no accommodating your allergies at all for breakfast. If you’re okay with going to battle and trying to see what they may or may not help you with, then go for it. But for $300/night it’s not worth that effort!

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jordrach
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara H, Public Relations Manager at Cambria Pines Lodge, responded to this reviewResponded May 22, 2019

Hello,

Thank you for taking the time to leave us your feedback. We are happy to hear that you are a fan of our gardens. We would like to apologize that you feel like our staff were unhelpful in accommodating your food allergies! Customer service is extremely important to us, so we will pass your experience on to our Food and Beverage staff to make sure we are doing our best to help accommodate our guests that have allergies.

Best,

Sara H

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Reviewed April 26, 2019

I have stayed here many times and I have never written a review before so I thought that it was about time. This is just a lovely and charming property. My bf and I stayed in a room and did the dinner package and we were so glad that we did. We had one of the best dinners we've had as a couple. The gardens are lovely here! The adjacent lodge is a great relaxing place to have a drink and listen to some live music. Highly recommended.

Date of stay: September 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Heidi H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sara H, Public Relations Manager at Cambria Pines Lodge, responded to this reviewResponded May 22, 2019

Hello!

Thank you for being a loyal return customer and for taking the time to leave us such a kind review. We are so happy you and your significant other were so pleased with your dinner package, our gardens and the lounge. We can't wait for your next stay with us.

Until then,
Sara H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2019

Highly recommend Cambria Pines Lodge. The breakfast buffet is the best and a great way to start your day. Our room was very nice the area is quiet. This is a quaint lodge with beautiful gardens to meander about!

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Companion53025947574
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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