We've stayed at this property 3 times over the past 10 years. Our experience this last time was not good. The infrastructure of this facility has been allowed to degrade. While that can't be blamed on the new owners. The way they handle the problems can be blamed on them.
We checked into our first room and the patio doors looked like they had been cleaned with Crisco! After maintenance came and cleaned the doors we realized the thermal seal on the doors had been broken and the doors were cloudy. (Not ideal for an "Ocean View" room with associated rate.)
So we asked to be moved. Our new room was upstairs and the windows had the same problem. Normally this wouldn't have been a big deal because we liked leaving the window open. This was not an option this time because we quickly learned the gas fireplace was not working.
We called the front desk and learned that maintenance had left before 5 pm on this night (Holiday.) The desk guy said he would come up and try to light the fireplace. He was not able to accomplish that task. With the temperature falling into the 50's the night was chilly and window had to be closed.
The following day maintenance came back twice to light the fireplace. When we arrived back at our room after dinner. The fireplace wouldn't light again. This time maintenace had left at 8 PM. Another chilly night and another night we couldn't enjoy the ocean view and ocean sounds.
I understand that it is going to take some time for the new owners to upgrade the current situation. I don't get why they wouldn't have the right people on call to fix problems. I love Cambria and I use to love this property. I strongly urge you to try another property until the new owners fix some significant problems.
- Official Description (provided by the hotel):
- Be one with the sea at our coastal retreat, located just off scenic Highway 1, the gateway to Big Sur. Our Cambria vacation packages offer a variety of ways to simply let go and relax on the shores of Moonstone Beach. Indulge in pampering seaside accommodations with private terraces and spectacular ocean views and enjoy hot breakfast every morning, among other perks. Our hotel provides easy access to beautiful beaches, renowned wineries, exquisite eateries and even the legendary Hearst Castle, the inspiration behind the movie Citizen Kane. ... more less
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- Also Known As:
- Pelican Inn And Suites
- Pelican Hotel Cambria