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Fairfield Inn & Suites Ventura Camarillo
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Reviews (155)
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Reviewed June 27, 2012

The only thing that was disappointing about our stay was that our non-smoking room had a bad smoke smell, as though the previous guest had been chain smoking.

The hotel had no spare rooms, so we were stuck with it, and they would not honour their satisfaction guarantee because we booked through an external website.

The wifi at our end of the building was pretty useless.

Otherwise, we enjoyed our stay. The price was good, the staff friendly, and the facilities clean. The breakfast was also good for this type of accom.

  • Stayed: June 2012, traveled with family
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Thank Brucethebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Fairfield Inn & Suites Ventura Camarillo, responded to this reviewResponded July 24, 2012

Dear Brucethebear,

Thank you for taking the time to share your feedback. We are hospitality professionals who strive every day to create special experiences one guest at a time and I am truly pleased we managed this for your stay. I'm sorry for the inconvenience the unusual room odor caused you. Your feedback is of great importance to us and allows us to monitor and improve our service continually.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Joel B
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2012

Mixed results for us. We stay in HI Express hotels regularly and are almost always pretty happy with our stays. Price was good, location is very convenient, and place was clean and in good condition. Breakfast was great. Only two negatives were beds were way too firm (ie, hard) for our liking. Not comfy like most other HI Express beds we have experienced. Pool and hot tub were small but clean and warm. Pool towels were all used so before we got in I asked the front desk if they had more. She called someone and told us they would bring some out. We spent nearly an hour at pool area and no towels. Wouldn't have been as bad if we hadn't seen the maintenance guy and the housekeeper both hanging around inside. We are pretty laid back travelers but no one wants to be ignored. I am sure other guests didn't appreciate the trail of water my family left on our way back to our room. We visit this area often but will likely try a different place next time. Oh, and if you are in the area in summertime you must try some local strawberries from the vendors on the side of the road. Really, really good.

  • Stayed: June 2012, traveled with family
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1  Thank JEBIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2012

so try to get a room, away from the freeway. the good and plentyful breakfast (6 a.m.) is served on the 2nd floor, lot's of foot traffic on the 2nd floor, small pool and Jacuzzi. coffee and tea in the lobby all day (cookies in the afternoon :), Close to OUTLET MALL. MeuterMedia

  • Stayed: June 2012, traveled on business
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1  Thank MeuterMedia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2012

My first room was on the 3rd floor near the elevator room 323 or 326. The HVAC unit on the roof was so loud I had to request another room. Stick to the end rooms at this hotel or maybe lower floors. Ice&Soda only on 2nd floor. Sportsman Restaurant in the same parking lot was decent and they had a bar. Road around the hotel are not very runable so if your looking for a workout drive to a park.

Room was typical Holiday Inn clean with typical items. Front desk was average I was neither thrilled or upset.

Room Tip: Get an end of the hall room. Stay away from third floor middle.
  • Stayed: April 2012, traveled on business
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1  Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Fairfield Inn & Suites Ventura Camarillo, responded to this reviewResponded August 6, 2012

Dear Sacnvr2l8,

Thank you for your feedback. It's nice to know that you found the room clean. Whilst, I apologize for the inconvenience you experienced over some of the amenities and facilities. Rest assured that these matter will be pointed out. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen G.
Case Manager
IHGCare

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Reviewed April 7, 2012

Always stay here when visiting the Camarillo area. Clean comfortable rooms, fresh coffee in the lobby. The breakfast is good, love the cinnamon rolls.

Room Tip: Away from the freeway
  • Stayed: February 2012, traveled with family
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Thank wosli3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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