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“A great location with an excellent staff”

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Best Western Plus Stevenson Manor
Ranked #6 of 15 Hotels in Calistoga
Certificate of Excellence
Seattle, Washington
Level 6 Contributor
91 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“A great location with an excellent staff”
Reviewed November 17, 2012

Unfortunately, we were only able to stay one night at the Stevenson Manor. Somehow, the staff found out that it was our 45th anniversary. They had decorated our room by rolling towels forming a wedding cake and covered it with real flower petals. The also left a bottle of Napa Valley Cabernet which was very good! The breakfast was very good and the staff was even better. They gave us a great recommendation for a restaurant and assisted us with directions to various wineries and to out next location. Thank you James Farquhar and your excellent staff.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank korbt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
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English first
Level 5 Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 12, 2012 via mobile

We stayed here for one night, but actually wish we would have stayed longer! We ended up loving Calistoga and the Best Western was an affordable gem! We really were surprised at how nice it was (especially in comparison to the Best Western in Napa that was overpriced and no where near as nice as this property in Calistoga).
We were in a room on the 2nd floor with a balcony. The room was large, bathroom was huge (for a hotel) and everything was so comfortable and clean.
The woman at the front desk who checked us in was so helpful and sweet...wish I could recall her name, but I do remember she was from South Africa. We asked her a bunch if questions and she was very accommodating.
Overall, I would highly recommend the Best Western Stevenson Manor - and Calistoga in general!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoveMyLife20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, Manager at Best Western Plus Stevenson Manor, responded to this review, November 13, 2012
Dear Jennyp2020,

Thank you for sharing such a wonderful review on your most recent stay with us. We pride ourselves on providing the most cleanest accommodations and extraordinary customer service for our hotel guests. I'm pleased to hear that you wished you could have stayed longer with us and that you enjoyed your king balcony bedroom. Thank you for the compliments on Christelle's service that she provided you upon check in. I will certainly pass on the wonderful feedback to her. We look forward to your next visit with us when you return to the Napa Valley.

Warmest Regards,

James Farquhar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Brunswick, NJ
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 10, 2012

We stayed in the Napa valley for our anniversary and were greeted with a bottle of wine and the cleanest room we've been in. Great accommodations and close to town. Really enjoyed our stay. Will definitely tell our friends next time we come to the valley.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bbrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
metro NYC
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed November 5, 2012

We stayed 2 nights at the Stevenson Manor when we visited Napa Valley in Oct. It was cute, very clean, spacious King room, good continental breakfast, nice staff - nothing to complain about! It is quite north in the valley, but it's so easy to drive north-south in the valley that we didn't mind. Our first night we got to SFO a little late so them ahead to ask about check-in/restaurants. The front desk clerk let us know if we arrived after 11, they would leave the key under the mat and we could do official check-in in the morning. She also called a couple local restaurants and called us back to let us know how late various ones were open. When we go back to Napa (someday!) we will stay here again!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NY_Michigander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, Manager at Best Western Plus Stevenson Manor, responded to this review, November 13, 2012
Dear NY_Michigander,

Thank you for your fantastic review on your recent stay with us at the BEST WESTERN PLUS Stevenson Manor. I'm very pleased to hear that you found your accommodations to be very quiet, clean and spacious and that you enjoyed our complimentary full hot breakfast. We strive to provide the best customer service to our guests and I'm elated to hear that we were consistent in doing so with you. We look forward to hosting you on your next visit into the Calistoga area.

Warmest Regards,

James Farquhar
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 4 Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 29, 2012

This is a VERY nice Best Western hotel. We booked a king room. It was very spacious and comfortable with a lovely, clean bathroom with a tub/shower. The pretty courtyard was just outside our door. We enjoyed strolling the town (maybe just a little far to walk from the hotel) and found the Cal Mart grocery. They have wonderful prepared dishes which we purchased and took back to the hotel for a quiet dinner on the courtyard tables with some lovely wine and cheese (of course). The breakfast was quite ample with hot dishes--eggs and sausage. Would definitely recommend this hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fleurdemom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weirton, West Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 25, 2012

Before we arrived to celebrate my mom's 65th Birthday I felt like I made a wonderful decision to stay here. The Welcome was warming and way more than I expected- They went the extra mile to make us feel special. Even the birthday girl. They had towels stacked in the room to look like a birthday cake, wine, flowers and balloons. Beyond that - the rooms were clean and tastefully decorated. The bathrooms are spacious and gorgeous. The complimentary toiletries were out of this world and every woman's dream. I have never stayed anywhere where they thought about makeup remover wipes! This to me shows they went out of their way to think about each and every guest. The pool, hot tub and grounds were spotless and comforting. And need I mention the breakfast? Delicous and plenty of options. Coffee was delicous and I loved eating in the coutyard - we even had a hot air balloon fly over us which was probably rare but amazing to say the least. I live on the east coast and don't get out there often but when I do i will definitely stay here again and reccomend it to other people too! Thank you for a memorable trip and 65th birthday celebration for mom - I know she enjoyed herself!

Room Tip: Suites with a fireplace!!
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Carrie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Lake Tahoe, California
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 25, 2012

We had traveled a long day and were hoping to find someplace in Calistoga to stay. The front desk staff not only told us they were booked for a Thursday night but the whole town was pretty much full and that we should go on down the road to Napa. We fortunatly found a room on our very next try across the street at the Hot Springs Resort for half the price of the Best Western.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James F, Manager at Best Western Plus Stevenson Manor, responded to this review, October 25, 2012
Dear Alan788,

I would like to apologize for the level of service you received from our reception. As you can see from our reviews, this is not the normal level of customer service we provide to our guests. When we do sell out, we rely on the Chamber of Commerce for the local area hotel availabilty. I'm pleased to see that you were in fact able to find adequate lodging in Calistoga. As we are a newly remodeled hotel, our rates are comparitive with similar properties such as ours. I hope you are able to stay with us on your next visit to Calistoga. I would like to personally assist you with your future reservation needs. Please feel free to contact me at (707) 942-1112.

Warmest Regards,

James Farquhar
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Stevenson Manor

Property: Best Western Plus Stevenson Manor
Address: 1830 Lincoln Ave, Calistoga, CA 94515
Phone Number:
Location: United States > California > Napa Valley > Calistoga
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Calistoga
#4 Romantic Hotel in Calistoga
#7 Business Hotel in Calistoga
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Best Western Plus Stevenson Manor 2.5*
Number of rooms: 34
Official Description (provided by the hotel):
Best Western PLUS Stevenson Manor offers guest-focused, Calistoga lodging. Discover wine country relaxation in our 34 Calistoga guestrooms. ... more   less 
Reservation Options:
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Also Known As:
Best Western Plus Stevenson Manor Hotel Calistoga
Best Western Calistoga
Stevenson Manor Hotel

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