A group of us stayed at this hotel a year ago. We planned a relaxing and lovely weekend in beautiful Calistoga to celebrate a friend's birthday. We checked into the hotel in the late afternoon and a woman greeted us at reception. She asked us many questions about our stay, plans, where we had gone in town, etc. We thought she was being friendly and we were pleasantly surprised this "average" hotel had apparently "above average" service. We left for dinner at 7pm and returned around 10pm.
We returned to the hotel tired but excited to ring in the New Year. Our happiness and excitement quickly turned into extreme stress after discovering 2 out of our 3 rooms were robbed of credit cards and cash. We immediately called the receptionist and she placed us on hold as she called for the on-site manager. After being on hold for more than 10 mins, one of us went to the front desk and found the receptionist at her car leaving the facility. We called the police and woke up the on-site manager to help us get to the bottom of this robbery. After a hotel audit of all of our rooms, it was revealed that the MASTER KEY (that only the manager and the front desk have) swiped into ALL OF OUR ROOMS within a 20 minute period of when we left for dinner. We filed a police report and over the past year, we have tried every way possible to get the hotel management to reimburse us for both the money that was stolen and the total amount we were charged for our stay.
As many people have mentioned in there reviews, we want to emphasize that the on-site manager, receptionist and staff are extremely unhelpful. This establishment is the WORST hotel we have ever stayed at and we hope you take this review seriously.
If you want to stay at a safe hotel, look elsewhere.
- Official Description (provided by the hotel):
- Experience the legendary healing of Calistoga's geothermal mineral hot springs as you soak in our outdoor swimming pool and hot tub, followed by a relaxing turn in our steam room and dry sauna. Get your mornings started right with our fitness room and follow up your workout with our complimentary hot breakfast with eggs, sausage and biscuits. We also offer offsite spa services and packages at a renowned Calistoga day spa, as well as meeting and events space for groups and businesses. ... more less
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- Also Known As:
- Comfort Inn Calistoga, Hot Springs Of The West Hotel Calistoga
- Clarion Collection Calistoga
- Clarion Collection Hotel Calistoga