We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“surprised at lack of consistency and attn to detail” 3 of 5 bubbles
Review of Solage, an Auberge Resort

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Solage, an Auberge Resort
Ranked #2 of 15 Hotels in Calistoga
Certificate of Excellence
San Francisco
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“surprised at lack of consistency and attn to detail”
3 of 5 bubbles Reviewed January 6, 2013

Arrived around 4pm, settled into our room and noticed the menu book had time restrictions and did not include a menu providing for the hours between lunch and dinner. I called the front desk anyway to find out about it and was told curtly that they “only” serve a Lounge Menu at that time. Okay, that’s fine but there’s no lounge menu in my book. Curtly again – it is explained to me that the Lounge Menu is not included in the book and that a bell hop would have to run one over. This little exchange was awkward. I was made to feel like a pest for wanting a little snack after a long drive in the pouring rain! What time is check in? 3pm? -- if the only menu offered from that time to dinner-time is from the lounge menu – then why not add it to the services book in the room? The front desk gal was irritable and made me feel like she was doing a big favor and if she was doing me a favor then why not be gracious about it? Why be snotty and ruin the gesture?

The Lounge Menu arrives and I call our order in and clearly state “no shitake”. The gal even reinforces the request, “no mushrooms?” – me: “yes, no mushrooms.” Food arrives with mushrooms (tucked inside of our sushi). We pick the mushrooms out but I call to report the mistake, figuring they should know about it. I’m asked if I want a new plate and let them know we do not want a new plate of food, and that I only wanted them to be aware of the error (figuring that these things are very important for world class establishments). I’m told the food will be taken off our bill. Fine, I really don’t care. I care more about getting things right the first time. At this time, I note that we don’t have the key to our mini-bar and am told someone will come by with the key. The key never (ever) arrives. However, an unwelcome interruption to our room arrives (-- a new plate of sushi, sans mushrooms). I send the person away and explain that we told them not to send a replacement plate. Then, a few minutes later, someone from the restaurant (the Chef, I think) calls to apologize. Oh, geez … this is getting exhausting! The trip was supposed to be peaceful.

Decide to take a bath. Lovely bathroom (Adara suite .. lovely.) Then the bath water would
not drain. I feel like a pest at this point but have to call the front desk again and they send maintenance over to fix it. He needed his tools – it was not operator error on my part. Just kind of irritating on top of the food and mini bar key issues. The maintenance guy was very good. No issues with him. Would have simply preferred not to have so many things go wrong.

Spider on the ceiling and I’m more afraid of spiders than snakes. My husband kills it by throwing a tennis ball smack dab at the spider. It’s getting comical at this point.
Dinner at Solbar. Absolutely lovely. Excellent staff and food.

Spa treatment the next day was amazing and the technician was top notch. In fact, he gave me the best massage I’ve ever had. Even with the atrocious elevator music in the background. Yikes people! Really – how hard would it be to give your less new-agey clients a few musical options to ensure it enhances the experience and doesn’t become a creepy distraction.

Room service b-fast was delicious and my husband said it was the best bacon he’d ever had. There are two “bests” in my eval. here, but honestly – it’s not enough to defray all of the little misses in terms of attention to detail and poor phone etiquette by the gal at front desk.
In sum, I would return for the spa experience with girlfriends -- followed by lunch at the restaurant. I would not return for an overnight romantic getaway with my husband.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Elena C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard H, General Manager at Solage, an Auberge Resort, responded to this review, January 9, 2013
Thank you for your recent visit to Solage and taking the time to share your feedback with us. I was pleased to learn you experienced two of your “best moments ever” while at Spa Solage and dining in your studio. I was disappointed to read our guest service associate at the guest reception was not warm and welcoming. Our associates are usually quick to offer assistance and I apologize this was not your experience. I was glad to know our team was quick to address and provide a solution to your in-room dining challenge on the first night but I am sorry to hear you felt it was an intrusion. We look forward to welcoming you and your girlfriends in the hopes of exceeding your expectations so that you will return on both girlfriend getaways and romantic retreats.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

878 reviews from our community

Traveler rating
    640
    146
    40
    27
    25
See reviews for
122
521
19
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (144)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
San Francisco, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed January 3, 2013

Stayed here for New Year's celebration, in an Adara Studio. (Room 83, slightly away from the main part of the hotel but quiet and seemingly more private.)

Fantastic design, modern farmhouse style. Comfortable but chic. Great service on site, though found concierge by email prior to arriving to be less responsive.

Food at Solbar is low-key but superior. Everything from a simple egg breakfast with homemade chicken sausage to tasting menu for New Year's Eve. Room is simple, not pretentious and even small.

Spa is nice. Massage was not the best, but access to same-sex hot tubs and heated saline pools with bar service is great. Drinks included smoothies made with vodka!

Not inexpensive but worth it. Would like to try it again in summertime though fear crowds may make it feel less special.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TFRjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fremont, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 2, 2013

Great experience at Solage Calistoga.Great room which has private sauna and hot tub. Excellent service. You get almost anything you ask for. All the amenities are good and spa is great. Very relaxing experience overall. Tad expensive but is worth the experience.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karthik R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed December 31, 2012

This is a big statement, i've stayed in literally hundreds of 4/5 star hotels in 30+ countries and the Solage Calistoga is up there with the best of them.

While the rooms are great, the staff are knowledgeable, the food exceptional, and the spa amazing - it really is difficult to point your finger at something specific that elevates this hotel from the excellent to the exceptional - I think it just comes down to the totally relaxing feeling that washes over you when you are there.

Seriously, just book it.

Room Tip: Avoid the rooms that face the car park.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JordanNYC83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed December 20, 2012

I thoroughly enjoyed my stay at the Solage. I went as part of a work event, but loved my little cabana. It was very clean but there was a light that was out in my room which never really got fixed. But there are nice touches: little small carafes of water with mint are placed in the room each night with turndown service, and a little golf cart to help you to your room.

Each cabana is provided little beach cruiser bikes for you to get around the property. The food was excellent and the spa and exercise facilities clean. You just feel like you can really de-stress here and I loved that. I will be coming back in the future. Stay here - you won't regret the experience. Truly memorable.

Room Tip: All rooms are good but you may want to select a room closer to the central area of the property if y...
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Irene W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 17, 2012

Stayed at the Solage this past weekend. At first, I was reluctant to stay here after reading all the negative reviews. But since my girlfriend's birthday wish was to swim in an Olympic size pool, this is the only facility I can find that has nearly the size of an Olympic pool.

Upon arrival, the staff were very helpful. We were also greeted with a complimentary champagne. The food and the spa was excellent! My overall experience with Solage is nothing but a memorable experience.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jesse B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed December 13, 2012

Vega King along with a great Dinner at the Solbar. Clean mondern property, every room has beach crusiers and a small patio area. Close to downtown and some of the areas great vineyards, stay in and enjoy the first rate service or explore.

Room Tip: All the suites are great, just decide it you want to be close to the action ie ;pool, restaraunt , s...
See more room tips
  • Stayed January 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Calistoga
16.9 mi away
Bardessono
Bardessono
#1 of 6 in Yountville
5.0 of 5 bubbles 1,271 reviews
17.3 mi away
Hotel Yountville
Hotel Yountville
#2 of 6 in Yountville
4.5 of 5 bubbles 1,010 reviews
10.9 mi away
Auberge du Soleil
Auberge du Soleil
#1 of 1 in Rutherford
4.5 of 5 bubbles 636 reviews
Show Prices
Show Prices
Show Prices
8.9 mi away
Harvest Inn by Charlie Palmer
16.9 mi away
Villagio Inn and Spa
Villagio Inn and Spa
#5 of 6 in Yountville
4.5 of 5 bubbles 857 reviews
16.5 mi away
Napa Valley Lodge
Napa Valley Lodge
#4 of 6 in Yountville
4.5 of 5 bubbles 1,221 reviews
Show Prices
Show Prices
Show Prices

Been to Solage, an Auberge Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Solage, an Auberge Resort

Property: Solage, an Auberge Resort
Address: 755 Silverado Trail, Calistoga, CA 94515-1100 (Formerly Solage Calistoga)
Phone Number:
Location: United States > California > Napa Valley > Calistoga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Calistoga
#2 Romantic Hotel in Calistoga
#2 Spa Hotel in Calistoga
#2 Top resorts Hotel in Calistoga
#4 Business Hotel in Calistoga
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Solage, an Auberge Resort 4.5*
Number of rooms: 89
Official Description (provided by the hotel):
Solage, an Auberge Resort brings a comfortable, enlightened experience to Napa Valley with luxury accommodations and an award winning spa and restaurant. • 89 recently upgrade guest rooms and suites• Michelin-starred resort restaurant, Solbar• 20,000 square foot award winning Spa Solage• 130-foot landmark adult pool and hot tub, family pool and three geothermal mineral pools• Over 15,000 square feet of flexible indoor/outdoor function space ideal for weddings and meetings. • State-of-the-art gym with Yoga/Movement studio offering a variety of complimentary fitness classes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com and Jetsetter so you can book your Solage, an Auberge Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Solage Calistoga Hotel Calistoga
Solage Hotel Calistoga
Calistoga Solage Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing