Arrived around 4pm, settled into our room and noticed the menu book had time restrictions and did not include a menu providing for the hours between lunch and dinner. I called the front desk anyway to find out about it and was told curtly that they “only” serve a Lounge Menu at that time. Okay, that’s fine but there’s no lounge menu in my book. Curtly again – it is explained to me that the Lounge Menu is not included in the book and that a bell hop would have to run one over. This little exchange was awkward. I was made to feel like a pest for wanting a little snack after a long drive in the pouring rain! What time is check in? 3pm? -- if the only menu offered from that time to dinner-time is from the lounge menu – then why not add it to the services book in the room? The front desk gal was irritable and made me feel like she was doing a big favor and if she was doing me a favor then why not be gracious about it? Why be snotty and ruin the gesture?
The Lounge Menu arrives and I call our order in and clearly state “no shitake”. The gal even reinforces the request, “no mushrooms?” – me: “yes, no mushrooms.” Food arrives with mushrooms (tucked inside of our sushi). We pick the mushrooms out but I call to report the mistake, figuring they should know about it. I’m asked if I want a new plate and let them know we do not want a new plate of food, and that I only wanted them to be aware of the error (figuring that these things are very important for world class establishments). I’m told the food will be taken off our bill. Fine, I really don’t care. I care more about getting things right the first time. At this time, I note that we don’t have the key to our mini-bar and am told someone will come by with the key. The key never (ever) arrives. However, an unwelcome interruption to our room arrives (-- a new plate of sushi, sans mushrooms). I send the person away and explain that we told them not to send a replacement plate. Then, a few minutes later, someone from the restaurant (the Chef, I think) calls to apologize. Oh, geez … this is getting exhausting! The trip was supposed to be peaceful.
Decide to take a bath. Lovely bathroom (Adara suite .. lovely.) Then the bath water would
not drain. I feel like a pest at this point but have to call the front desk again and they send maintenance over to fix it. He needed his tools – it was not operator error on my part. Just kind of irritating on top of the food and mini bar key issues. The maintenance guy was very good. No issues with him. Would have simply preferred not to have so many things go wrong.
Spider on the ceiling and I’m more afraid of spiders than snakes. My husband kills it by throwing a tennis ball smack dab at the spider. It’s getting comical at this point.
Dinner at Solbar. Absolutely lovely. Excellent staff and food.
Spa treatment the next day was amazing and the technician was top notch. In fact, he gave me the best massage I’ve ever had. Even with the atrocious elevator music in the background. Yikes people! Really – how hard would it be to give your less new-agey clients a few musical options to ensure it enhances the experience and doesn’t become a creepy distraction.
Room service b-fast was delicious and my husband said it was the best bacon he’d ever had. There are two “bests” in my eval. here, but honestly – it’s not enough to defray all of the little misses in terms of attention to detail and poor phone etiquette by the gal at front desk.
In sum, I would return for the spa experience with girlfriends -- followed by lunch at the restaurant. I would not return for an overnight romantic getaway with my husband.
- Official Description (provided by the hotel):
- Solage, an Auberge Resort brings a comfortable, enlightened experience to Napa Valley with luxury accommodations and an award winning spa and restaurant. • 89 recently upgrade guest rooms and suites• Michelin-starred resort restaurant, Solbar• 20,000 square foot award winning Spa Solage• 130-foot landmark adult pool and hot tub, family pool and three geothermal mineral pools• Over 15,000 square feet of flexible indoor/outdoor function space ideal for weddings and meetings. • State-of-the-art gym with Yoga/Movement studio offering a variety of complimentary fitness classes. ... more less
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- Also Known As:
- Solage Calistoga Hotel Calistoga
- Solage Hotel Calistoga
- Calistoga Solage Hotel