As a small limo company owner, I always suggested this winery to some of my clients. Not because of the wines. They're at the average. Actually some wineries at Suisun Valley are much better. But this will be another review.
I even drove some friends of mine visiting California from Brazil. Until then, everything was fine.
But in February this year I drove my brother and his family to there. In the group was my 3 years old nephew.
I did the reservation by phone, one hour before. It was a cloudy, very cold day, with some drizzles.
Our bad experience started when I went inside to get our tickets, while some part of the group (including my nephew) were leaving the car at the parking lot with the stroller. I explained this to the girl that was "helping" me with the tickets. Since the beginning she didn't have any interest to serve us. She told me that my nephew couldn't go to the tour and that someone should stay with him AND pay a fee for it. She didn't tell me that I could go directly to the small shop close to the tasting room for free. Then she gave me all the tickets and went back to the office not telling us where to wait for out tour and who would be our guide.
Then another guy holding a door, told us to go inside and wait for our guide that never showed up.
As I knew part of the place, I grabbed everyone (including my nephew) and we ran to a guide that was there with a group. I thought that he was the one. But he rudely asked us the time of our tour and then told us that he wasn't our guide and we should go to office.
I ran to the office and explained to another person (with the original girl watching me) that we didn't find our guide. THIS guy was helpful and nice. He went inside with me and showed to my group our guide (That didn't explain anything why we weren't with them since the beginning). Another helpful guy showed me the elevator to the ground floor where the shop was located. And showed gently a place where I could stay with my nephew.
After all these headaches I'll never suggest this winery again to anybody. Clients, friends or even family members
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.