My hubby & I booked a room for valentines weekend, thinking we would have a relaxing weekend getaway. Not so much. We arrived at 9:30pm on Friday, only to find our keys were not in the late arrival box. By the time we found someone who could help, it took them an hour of research to tell us our reservation must have gotten "lost in the system." I had the confirmation letter from booking.com but they were unwilling to admit fault. Every hotel in the area was full. We didn't know what we were going to do. After working all day, dropping the kids off at grandmas & driving 3 hours, needless to say we were tired. Luckily, they "let us" stay in one of their cancelled rooms at no charge for the night, (by this time it was 11:30pm) but they were full for Saturday & offered no other form of compensation. I've stayed at the Roman Spa many times in the past, but after the way we were treated, I will never go back. If customer service is something you value in a hotel, stay away from this place...
- Official Description (provided by the hotel):
- Relax and revitalize at the Roman Spa Hot Springs Resort in Calistoga, the vacation getaway of the Napa Valley Wine Country. A hot springs paradise of invigorating waters intimately set among flowering Mediterranean gardens, private patios, splashing fountains, and a staff dedicated to your ultimate relaxation and pleasure. This is the perfect Calistoga hotel and spa to explore the wine country, stroll through Calistoga, sample Napa Valley's best restaurants, or pamper yourself with intimate spa treatments. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotwire, Booking.com, Orbitz and Hotels.com so you can book your Roman Spa Hot Springs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Roman Spa Hot Springs Hotel Calistoga
- Roman Hotel Hot Springs
- Roman Resort Hot Springs