My husband and I decided to turn his business trip into a mini vacation. We had few options because we booked late, Saturday night (4/1) for the following Thursday and Friday (4/ 6 - 7). We tried to book online for the Chelsea Gardens. Their staff member called that evening because the online booking was problematic. She took my credit card and other information, and reserved a room for us. Two days later, my father died. I called the hotel (Tuesday morning, 4/4) and canceled our reservation explaining that there was a death in my family and that we were catching a flight out of state that morning.
When we returned home we found the hotel had charged us almost $200. I was certain this was a mistake, so contacted hotel staff and the owner. The owner was unwilling to reverse the charges. I explained that I had booked only a few days in advance, provided my credit and other information over the phone to a staff member, cancelled because my father died, notified them as soon as I could, and was not told of any fee when I spoke with the staff to book or to cancel. I noted the significance of the reason for our change of plans and asked for her understanding.
The owner refused and noted that she could have charged us for both nights. Her short-sighted, callous approach to the situation guaranteed that we will never stay at the Chelsea Gardens. I refuse to do business with those who have lost their humanity. I caution people who are thinking of staying there to consider other options.
- Official Description (provided by the hotel):
- After a day of visiting world class wineries and other Napa Valley activities, return home to your private, spacious suite with gas log fireplace. Enjoy the inviting social room, or the courtyard and seasonal pool. Awake to a delicious country style breakfast and continue your wine country adventures. All rooms with complimentary WIFI, TV/DVD, A/C, private entrance and private bath, located just two blocks to Calistoga'smain street for spas, restaurants and shops. ... more less
- Reservation Options:
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- Also Known As:
- Chelsea Garden Hotel Calistoga