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“The management is arrogant and incompetent - avoid it.” 1 of 5 bubbles
Review of Golden Haven Hot Springs Spa

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Golden Haven Hot Springs Spa
Ranked #10 of 15 Hotels in Calistoga
Certificate of Excellence
A TripAdvisor Member
“The management is arrogant and incompetent - avoid it.”
1 of 5 bubbles Reviewed January 30, 2006

A complete waste of time and money - management was arrogant and incompetent. Avoid this place at all costs!

We reserved a two room suite with kitchenette. When we arrived at the hotel our room had been given away to someone else. We were part of a wedding party and gift had already been left in the room for us the night before. Still the greedy hotel manager had the nerve to rent our room to someone else!

We had to get dressed for the ceremony in a public restroom. Gross! After much debate the hotel manager offered us a smaller room that would not be ready until evening, meanwhile charging us for the suite.

The management at this 'budget spa' did her best to try and ruin our experience in Napa. I will never return to this place.

  • Stayed June 2005
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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588 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Fairfax, Ca
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 25, 2006

We love visiting hot springs and spas and our overnite stay at Golden Haven was one of our favorites. The room was clean, spacious and cheerful. The housekeeping standards were first rate. We chose Golden Haven because we were able to take mudbaths together instead of in separate bath houses that were at the other spas in the area. Our attendant was wonderful. She was the fourth generation in her family to live in Calistoga. She was extremely attentive and caring and made our spa experience so very enjoyable and relaxing. We had mudbaths, showers, mineral spa and a great blanket wrap... all wonderful. We also enjoyed the indoor swimming pool and the mineral water jacuzzi. There was also mineral water available in our bathtub! Golden Haven is quiet and peaceful. It's just a few blocks from the downtown area. We are looking forward to our next visit and are recommending it highly to our friends and family.

  • Stayed January 2006
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cownie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Piedmont, CA
Level Contributor
87 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed January 23, 2006

I took my boyfriend on a surprise weekend trip to Calistoga. We were pleased with the Golden Haven spa, our room and the pool area. I agree -- you get what you pay for -- so don't expect to pay these prices and have a swanky spa experience. The Claremont resort this is not! However, our room was very clean, the bed was super comfy and the spa was just right. The mud tub was the most amazing spa experience I've ever had. It was soothing, relaxing and even comforting. The post-mud massage was fantastic. We loved the heated pool and the hot tub right next to it. We plan to go again in a few months!

  • Stayed January 2006
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank berttaylorhanson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 bubbles Reviewed January 22, 2006

My wife and her friends have often stayed at the Golden Haven Spa. She raved about the accommodations, service, staff, and the cost value of this experience.
I got an opportunity as a Christmas gift from my wife to stay and experience this outstanding spa. It took a little convincing to do the mud bath but I figured what the heck. In addition, I have never had a massage and I was a little bit leary. The staff was very attentive to our needs and walked us through the entire experience. I can only say we both came away feeling completely relaxed and satisfied. This was truely an amazing experience.

Our room was exceptionally clean and well appointed. The high ceilings and sky light with the pounding rain made for a memorable evening. The spa is also centrally located close to town with phenominal restaurants and unique shops nearby.

The online discounts offered made this an extremely good value. We have recommended this to all our friends and have, in fact, returned for another weekend getaway. We would challenge anyone to find a better value or experience in the Napa Valley.

Don L.
Mountain View, CA

Stayed January 2006
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
1 of 5 bubbles Reviewed January 2, 2006

My sister and I stayed here for a spa weekend and I would not recommend this place. This is essentially a motel, loud heater, dirty drapes and carpet, shabby bathroom. What really bothered us was the smelly shower due to the sulfer water being pumped directly into the roomm. The spa is also like a factory. You get a cheap polyester robe to wear and a mesh bag to carry your things in as you get ushered from room to room. We could not wait till our mud bath treatment to be over and we checked out early the next morning. I would not retrn to this property for anything and am glad that we only booked the mud bath.

  • Stayed November 2005
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
Thank GlobalTravelerBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed December 3, 2005

We had a TERRIBLE experience at this spa. Admittedly we were 10 minutes late for our appointment for a couples mud bath and massage, but we did not feel the treatment we received was called for.
The reception staff were unfriendly and unprofessional. They acted as if they were exasperated and seem inconvenienced at having to wait on us. We felt exteremly unwelcome. We had signed up for an hour mud bath and an hour massage at a promotional rate. Because we were 10 minutes late, our massage time had to be cut in half. Thankfully, we were charged a pro-rated promotional rate. However, the relatively inexpensive price was no consolation for very poor service. In fact, after the entire experience we still felt as though we had been "ripped off."
We did not know what to expect with the mud bath, as it was our first experience. This part of our spa treatment seemed very rushed. Our attendant seemed somewhat friendly, but seemed to push us through each of the stages of the mud bath, mineral soak and blanket wrap as though we were in a race. The actual soak time in the mud was about 10 minutes, which we heard, after some research, is probably the shortest soak time alloted amongst all the other spas in Calistoga. During the blanket wrap, we were supposed to retire or even nap in relaxing silence. And despite a sign posted right outside the room requesting quiet, we heard loud laughing and talking the whole time, which made it extremely difficult to fall asleep let alone relax.
Our half hour massage was probably the best part of our experience, although that is not saying much. The massage therapists greeted us and bid us farewell very hastily. However, the massage was fairly good, but definitely not near the best we've had. (Perahps we are a bit biased in this opinion because we were already pretty upset by this point.)
Overall, we had a very disappointing experience, especially since we had been looking forward to it for a while. We both felt a lot LESS relaxed coming out of the spa than we did going in! We kept joking that what we needed now was a massage since we felt a bit stressed! We would definitely not recommend this spa to anyone. It is much more worth your while to pay a little extra to get much better service. After our very disheartening experience, we went shopping around at several other spas in Calistoga. It seemed like common knowledge among the locals that Golden Haven has a reputation for providing rushed, unfriendly service and for "herding" their large numbers of customers through their spa experiences. In some cases, all we had to mention was that we had an extremely poor spa experience and people guessed exactly where we were talking about. That is pretty bad! If friendly, welcoming, accomodating service is essential to you to have a good experience, please do not waste your time here!
In spite of the many positive reviews this spa has received, we definitely encourage you to shop around and get a feel for what the locals' opinions are. We think that you will find that every spa will recommend itself, but the good spas will also have some recommendations for other good spas in the area and will have a strong opinion as to where NOT to go, which will be.......take a guess!!! We hope you have a better experience than ours wherever you decide to go!

  • Stayed December 2005
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Level Contributor
69 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 252 helpful votes
3 of 5 bubbles Reviewed November 25, 2005

My husband and I stayed here in Nov 2005. I was looking for an inexpensive place to stay so we could spend some money on wine. They were out of $99 rooms for the weekend, so we ended up with a $149 room with vaulted ceiling, king bed and kitchenette. The room was really nice. To stay there on a weekend you have to sign up for a spa treatment. We did the mud bath and half hour massage. I thought the mud bath was too hot and very gimmicky. The massage was good. I had a coupoon from their website, but they herded us through the front office so quickly I forgot to give it to them, and thye wouldn't take it later. So somehow my bill for 2 nights and 2 treatments ended up at $550. I didn't even get an itemized listing of costs. A bed and breakfast probably would have been a cheaper choice after all.

  • Stayed November 2005
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank AL-the-squid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Haven Hot Springs Spa

Property: Golden Haven Hot Springs Spa
Address: 1713 Lake St, Calistoga, CA 94515-1106
Phone Number:
Location: United States > California > Napa Valley > Calistoga
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Calistoga
#10 Family Hotel in Calistoga
#12 Romantic Hotel in Calistoga
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Golden Haven Hot Springs Spa 2.5*
Number of rooms: 28
Official Description (provided by the hotel):
Golden Haven Hot Springs makes the perfect Calistoga spa getaway. Come and experience the magic of the hot springs mineral water and rejuvenating spa treatment, including massage and mud baths for couples. Come for the day or stay for the night in one of our newly remodeled and affordable rooms. Our most popular accommodation is our Jacuzzi room featuring the hot springs mineral water that made Calistoga the #1 spa destination in Napa Valley. ... more   less 
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Also Known As:
Golden Haven Hot Springs Hotel Calistoga

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