We stayed at this hotel for a family function. At check in the staff was very polite. The first morning we were there we left our room at 9 a.m. and returned at 2p.m to an unclean room. That was disappointing because we were looking forward to resting a few hours with the kids before we had to be at another outing. We had to call the front desk and ask them to have our room cleaned. While it was being cleaned we had to sit downstairs with 2 children in tow. That did not leave us with enough time to relax in our room before we were off again. The 2nd morning we left at 10 a.m. and returned at 3 p.m. to another unclean room. We needed to shower for another function, however, that's the time they wanted to clean our room since they told us housekeeing goes home at 4. We told them they would have to wait for our family to shower and get ready before they could clean. They did accomodate us and stayed late to do that, which was the right thing to do.
The breakfast buffet was great! There was something for everyone in my family. The staff all the way around was very pleasant.
When we returned home, my husband realized he left a pair of dress slacks in the room. I called and they sent the slacks Fed Ex. on their dime.
All in all, the hotel was very nice, very clean, the staff was very accomodating, the breakfast was great! The only thing I would complain about is the lack of time for the housekeeping.
I would stay at this hotel again.
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- Also Known As:
- Hilton Garden Inn Calabasas Hotel Calabasas
- Calabasas Hilton Garden Inn
- Hilton Calabasas