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All reviews front desk pepperdine university malibu canyon woodland hills within walking distance quiet location la area nice hotel clean rooms business trip excellent stay easy access would definitely stay here again free parking commons lobby hgi
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Reviewed January 14, 2020

Wait, I know the answer - location. Yes, it's a decent spot if you're in the Calabasas area (walking distance to a strip mall, easy access to the highway, close-ish to Malibu). But... that's about all it has going for it.

Our first beef are the rooms. They're dated, smelly, and all-in-all kinda depressing. Especially given what they're charging for some of the larger rooms - it's not worth it at all. Another beef is the rooms aren't that clean. I know most chains wrestle with this problem (never use the comforters), but even so, there shouldn't be long hairs just all over the bathroom.

Which kinda rolls into our main problem - the staff seems out-matched. Our room wasn't ready to check-in until 5pm (even though they told us previously it would be ready by 3pm)... I mean sure, s**** happens. Maybe they didn't have enough cleaning staff on hand (and yes, the fact that the cleaners had to rush is probably why we ended up with the aforementioned dirty room). Okay. Except the front desk didn't apologize or try to compensate us for our lost time in any way. So - bad management, or bad customer service? Take your pick.

We've had similar problems during a previous stay the year before, but hoped it'd be better this time around. So yeah, lesson learned. Not staying here again.

Date of stay: December 2019
    • Value
    • Sleep Quality
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Thank clumsy_plumsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2020

This is a perfect spot if you need to stay in or near Calabasas, and want a comfortable place. Our room had a HUGE spa tub (please only use when there isn't a drought!), a comfy bed, and lots of room. Wifi was good, and it was a good spot to hide out when recovering from the usual winter crud. Location terrific -you can walk to a bunch of restaurants, city services and local businesses.

Date of stay: December 2019
  • Trip type: Traveled as a couple
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank DBH-AK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 28, 2019

Location of the hotel was great for what I needed. Quick drive down to Malibu. Disappointed with the beds, especially for the price. Staff was friendly. Several restaurants within walking distance, especially the deli.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
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    • Sleep Quality
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Review collected in partnership with Hilton Garden Inn
Thank cavetraveler2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2019

Overall, we enjoyed our stay at the Hilton Garden Inn, Calabasas. We stayed 5 nights. One night we experienced a sleepless night due to the hotel sceduling a large party of young employees of a local senior citizens home. The employees were loud, unruly and their boisterous behavior was terrible. Many of the employees decided to stay overnight at the hotel and were loud late until the morning hours. The hotel security had to visit their room to turn down the loud music as it was disturbing the other guests. The loud music and unruly behavior continued. If we stay here again, I will need to verify if the hotel has booked any parties, etc. before we book our trip here.

We stopped by their bar area for a glass of wine one night and determined that the wine served was undrinkable. We decided to pass on visiting their bar area in the future.

Date of stay: December 2019
    • Value
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1  Thank paulcQ5253DR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calvin-HiltonHelp, on behalf of management at Hilton Garden Inn Calabasas, responded to this reviewResponded December 23, 2019

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 8, 2019

Guest service is always consistent and hospitable at your little restaurant and at the Front Desk! Ms. Robyn at the Front Desk always makes me feel welcome! She went above and beyond w a special request i had. I can't thank her enough! She is a gem and look forward to seeing her next visit!

Date of stay: December 2019
Trip type: Traveled with friends
Thank mariDM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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