The bedding smelled of highly concentrated chlorine bleach. The toilet didn't flush properly. The thermostat wasn't working. Because of all the problems that took forever to resolve, I ended up severely sleep deprived and asked for the hotel managers to honor the Hilton satisfaction guarantee promise and issue me a refund of my 3 day stay. After fighting tooth and nail to get the managers to authorize a refund, I was told the satisfaction guarantee is limited to only 1 day and 1 problem, regardless if there are multiple problems and multiple days of dissatisfaction. Acting as though they themselves owned the hotel, the managers rudely told me "If you don't like it here, then pack up and leave." I replied "just do the job you were paid to do."
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- Also Known As:
- Hilton Garden Inn Calabasas Hotel Calabasas
- Calabasas Hilton Garden Inn
- Hilton Calabasas