First, let me say that I'm a loyal Hilton member and always look for Hilton brands when traveling for business or pleasure. My trip was part pleasure and business. I do have to say the hotel property and rooms were very nice - clean and comfortable. Just as I would expect from Hilton. My issue was with a front desk employee. I notified the hotel 14 hours in advance that I would be checking out a day early and asked if I could have a later check out time. The person on the front desk confirm my new check out day and late check out of 2PM. I was having lunch at a cafe adjacent to the hotel and received a call from the very rude and unprofessional front desk employee. He was very sharp and asked if I was still on the property. I explained I was next door having lunch and he 'couldn't believe that I hadn't checked out'. I explained that I had made arrangements for a late check out and since it was only 12:15, I would be out by 2. He challenged me and acused me of making up permission for a late check out. I left right away and when I came back to the hotel, asked him why he was so rude. He had such a bad attitude and again challenged that I had gotten permission for a late check out. He continued to be rude and even made faces at me as I checked out. I made a call to the customer service dept and was told the manager of the site would contact me - only contact was an automated survey which I completed with my complaints and have never heard from them. I am still a Hilton fan but will never go back to that property and have told everyone I can about my poor treatment. They should at least have follow up with me. Very poor service.
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- Also Known As:
- Hilton Garden Inn Calabasas Hotel Calabasas
- Calabasas Hilton Garden Inn
- Hilton Calabasas