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All reviews south coast railway line recommend this hotel pleasant stay cleaning staff family members swimming pool time share room service beautiful hotel a bit overpriced two days bar staff the air conditioning staff was friendly family vacation magnificent view
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Reviewed February 15, 2019

Staff always friendly and welcoming, rooms always net and tidy. But the food standard has dropped. What happened? From July 2018 to February 2019? Food was not pleasant this time around. Don't drop the ball please!!!

Room tip: Any room is a slice of heaven
Date of stay: February 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
Thank Lerato M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRAVIKA S, Guest Relations Manager at Protea Hotel by Marriott Karridene Beach, responded to this reviewResponded February 15, 2019

Dear Lerato

On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel Karridene Beach.

It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.

Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel Karridene Beach and we hope you choose to create more memories here whenever your travels bring you back to Durban.

Sincerely,
PRAVIKA SEWSUNKER
Marketing Plan Co Ordinator
Protea hotel by Marriott Karridene
pravika.sewsunker@proteahotels.com
0319167228

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2019

I stayed in this hotel in January with my partner and daughter, and let me tell you that the offering and staff is one of the best in Protea Hotels. The staff is humble and friendly at the same time and their friendliness is not fake. I was shocked to read some of the comments because even though it is located next to Umgababa, once you drive in it is a completely different environment. The security who welcomed us was warm and friendly. The receptionist who checked us in also helped us with our bags imagine which is unusual and the GM (young black lady, great to see) came to greet us and give my daughter some sweets, such a nice touch. They have a private beach and a big, clean and beautiful swimming pool which is unusual as most of the Protea hotels pools are smaller. They even borrow you 4 star quality towels. The breakfast was also good and the guy that made our eggs was very friendly. One thing that stood out is that the staff greets all the time with a smile. If you have a family, this hotel is the best, I wish Protea can advertise it more, you won't be sorry shame.

Room tip: All rooms are see facing, choose a room from the second floor.
Date of stay: January 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank thezulutraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRAVIKA S, Guest Relations Manager at Protea Hotel by Marriott Karridene Beach, responded to this reviewResponded February 6, 2019

Dear GUEST

Thank you for choosing the Protea Hotel Karridene Beach for your recent travels to Durban.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “putting people first and pursuing excellence.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
PRAVIKA SEWSUNKER
Marketing Plan Co Ordinator
Protea hotel by Marriott Karridene
pravika.sewsunker@proteahotels.com
0319167228

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 4, 2019 via mobile

The hotel is situated in a tranquil place. It is also having rooms facing the ocean but its not directly closer to the beach. It's a very beautiful hotel with the friendly staff from the receptionist to the whole staff. The Room which I've booked was number 220 and it have a magnificent view of ocean with the obscured view of the beach. The beds where comfortable, aircon working fine and the bathroom has only a shower. The downside is the carparking area which is in the open, I had a challenge when I had to run from the rain. Overall stay was satisfactory I would recommend it for anyone who what's peace of mind that is not experienced from central city hotels. Check pic from the hotel room.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Themba M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRAVIKA S, Guest Relations Manager at Protea Hotel by Marriott Karridene Beach, responded to this reviewResponded February 6, 2019

Dear Themba

Thank you for choosing the Protea Hotel Karridene Beach for your recent travels to Durban.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “putting people first and pursuing excellence.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely,
PRAVIKA SEWSUNKER
Marketing Plan Co Ordinator
Protea hotel by Marriott Karridene
pravika.sewsunker@proteahotels.com
0319167228

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2019

Spent two days during December 2018 at this hotel and 6 days at the time-share.

The staff need additional training. Some staff members can hardly understand or speak English and they seem to be clueless about what they are supposed to do.

Had two less pleasant experiences during our stay.

On one occasion we reserved a specific table for a certain number of people in the dining area well in advance. We confirmed on more than one occasion that the table was ready. On our arrival other people were seated at the table despite a 'reserved' sign on the table. Staff just pulled up their shoulders when we indicated that the table was specifically reserved for us as we were a large group. We had to assist in getting another table prepared for our group.

On a second occasion friends of us visited us at the hotel. Our friend was charged over R700,00 for two Dom Pedros, two cappuccinos and a double whiskey and soda which is absolute daylight robbery. He was too decent to query the amount. When we did so later, the person who assisted, could not give an answer.

There is no control over the number of people in the timeshare flats. Management should make sure that the maximum number of six people is not exceeded.

Other than the above, the accommodation can still be recommended and the beach is beautiful.

Date of stay: December 2018
Thank sharding2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRAVIKA S, Guest Relations Manager at Protea Hotel by Marriott Karridene Beach, responded to this reviewResponded January 17, 2019

Dear GUEST

Thank you for choosing to stay at the Protea Hotel Karridene Beach and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines and action plans are in place to prevent such Guest issues from occurring in the future.
Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Durban.
Sincerely,
Pravika Sewsunker

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2019 via mobile

This is my 2nd visit. It was another perfect getaway. The hotel is a 35 minute drive. Hotel check-in was fast and efficient. Hotel was clean and tidy. Staff was friendly and welcoming yet again. The room was clean and tidy. The microwave was a plus. Towels were new and clean. I would definitely recommend this hotel. Thank you once again for a lovely stay.

Date of stay: January 2019
Trip type: Traveled with family
Thank venitad2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PRAVIKA S, Guest Relations Manager at Protea Hotel by Marriott Karridene Beach, responded to this reviewResponded January 13, 2019

Dear Venita

Thank you for choosing the Protea Hotel Karridene Beach for your recent travels to Durban.

Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.”

Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

Sincerely
Pravika Sewsunker

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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