If I could rate in the negative I would. My non refundable reservation was booked &prepaid sight unseen. Front desk girl Shamira? was super rude. This place looked like a motel 6 from the 80s. The outside was dirty &the room was old, smelly and there were stains on the room's wall. I was already grossed out. While inspecting the mattresses and box springs for bed bugs I found a CRACK PIPE. Yes, a CRACK PIPE! When I went back to the front desk Shamira did not apologize &gave me keys to another room. I asked to speak to the manager and was told there was not one on duty, but would txt the manager. I left, found a room at another hotel and went back to demand a refund. There was now a new employee at the front desk who told me I was given a 20% discount & there was a problem refunding the entire original payment. He then called the manager, WHO WAS UPSTAIRS to walk him through the refund process. Do I need to say more???
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- Also Known As:
- Vagabond Inn Executive Sfo Airport Hotel Burlingame
- Vagabond Hotel Burlingame
- Vagabond Hotel Executive Sfo Airport