Now, you might think I trashed the room - I believe in leaving things better than I found them, mama raised me well. So when I'm home and get charged for my 'free stay' which I still have a receipt in my possession, I'm more than miffed. I called to try to deal with the inn directly. The manager is not only unhelpful but down right rude and THREATENING.
Months later I'm still dealing with this issue. My boyfriend wrote a review while we were there about right for the price - unenthusiastic but helpful personel and decently clean rooms.
When someone accepts a coupon and then decides to reject it TWO WEEKS LATER, I do not believe that is the customer's fault. At that rate, I would have stayed somewhere nicer.
I've had past jobs where when an employee messes up they deal with the error, not the customer. BEYOND DISGUSTED.
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- Also Known As:
- Vagabond Inn Executive Sfo Airport Hotel Burlingame
- Vagabond Hotel Burlingame
- Vagabond Hotel Executive Sfo Airport