The price was right, the service was questionable. We picked this hotel because we normally find good accomodations and service in the Holiday Inn Express properties. The selling point was its close proximity to my mother-in-laws home. Breakfast was excellent. In addition to the usual HIE express bill of fare, they offered three kinds of eggs four kinds of meats daily. While the seating area was limited we always seemed to be able to find a place to eat either in the breasfast nook or the lounge. Hotel is under construction so may have been noisier and dirty than normal. We have stayed in other HIE properties where construction was going on and was not a problem on weekends. For some reason our room was never made up. I witnessed the housekeeping staff at work each morning as we left but would return in the evening to find the same dirty towels and unmade bed. After leaving messages about the service on the third day we made a special trip to the front desk to inquire about the lack of service. It seems their policy is that unless you fill out a form upon arrival you get no room service. The desk clerk did not advise us of this and the inroom directory states that housekeeping service is provided daily. The same directory states that if you are dissatisfied with the service to let them know and they will either make it right or not charge you for that part of your stay. When we complained we were told that we would get a 20% discount because we are Priority Club members. I wonder if the non rewards club guests get the same discount.
Other guests have complained about the parking lot lighting. We parked in the back and found well lighted and open parking. The side parking lots are narrow and when delivery trucks are parked there traffic is one way at best and often stopped.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel San Francisco Airport South, a San Francisco Airport hotel, is centrally located to all the Bay area attractions in beautiful Burlingame, CA. It is just a short ride from our hotel to The Golden Gate Bridge, China Town, and Fisherman's Wharf. The hotel features views of the San Francisco Bay and double-paned windows for a quiet stay. Find complete relaxation at this intimate hotel with just the right location, services and amenities to suit the most discriminating client. The hotel offers 146 spacious guest rooms and suites. Begin each day with our deluxe Hot Express Start Breakfast at this contemporary hotel located just 5 minutes from the airport. Enjoy our outdoor pool, fitness center, 24-hour business center, free wireless high-speed Internet access, microwaves & refrigerators in each guest room, complimentary parking, and complimentary 24-hour shuttle service to and from San Francisco International Airport. Ask about one of our special packages like our Park, Stay, & Go Package. Don't forget to try Max's Bar and Grill adjacent to the hotel, a Bay Area favorite. Our professional staff is courteous, friendly, attentive and committed to making your stay fun, comfortable and memorable with first-class quality accommodations and legendary service to exceed your expectations. ... more less
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- Also Known As:
- Holiday Inn Express San Francisco Airport South Hotel Burlingame
- Holiday Inn Express Burlingame
- Holiday Inn Burlingame