Low room cost, free airport shuttle, free WiFi, free breakfast at 5am. Nice room temp controls with quick response. Friendly staff. Slightly on the funky side but all considered this was a good choice for me.More
- Free Wifi
- Free Parking
Low room cost, free airport shuttle, free WiFi, free breakfast at 5am. Nice room temp controls with quick response. Friendly staff. Slightly on the funky side but all considered this was a good choice for me.MoreShow less
Thank you for taking the time to write a review for the hotel. Holiday Inn Express would like to thank you for your stay with us. The hotel will be remodeling and renovating in 2013. We would love for you to visit the hotel once the renovation is complete. We hope to make your next stay with us a success.
We stayed here for 2 nights after our recent road trip around California.
We thought that as it was an HIE it would meet that standard. We couldn't have been more wrong - what a shabby property this is.
On arrival we were told we were to be upgraded to an executive suite - sounded good, but once again we were wrong. The room was dirty, with a really bad smell of stale cigarette smoke. After speaking to the manager who's first course of action was to ask us 'have you opened the windows', we were moved to a standard room and told we would be given a discount to compensate us, this sounded reasonable. The standard room we were given was fractionally better than the first but only fractionally, it too was dirty and as previous reviewers have stated in need of complete refurbishment. Breakfast was a bit of a free for all and the tables, when free, were dirty with the previous occupants debris still in place. On checking out we were presented with our bill - no discount - in fact the bill was more than we had been quoted by booking.com. This problem was eventually resolved but staff appeared disinterested when we tried to give feedback. There are lots of places to stay in San Francisco, this property would not be on our list of recommendations.
Thank you for taking the time to express your thoughts and concerns. Please accept my sincerest apology for the issues you had with your room accommodations and the unacceptable service you received that fell below your expectations. I am also sorry for the experience you had at check out. I am glad that our staff was able to fixed it for you. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you for staying with us and we hope you give us a chance to make your stay as best as it can be.
This is an older property and is in need of a face lift, especially the public areas. The chair fabric in the breakfast room are badly frayed. Everything, furniture, carpets, wall hangings, are dark and give off a dreary atmosphere. The hallway carpets are stained in many places. The hallways are poorly lit and add to the dreary atmosphere. The rooms appear to have been renovated and are clean and comfortable. The hotel is way overpriced, at least for the night I stayed. I used Priority Club points and cash to make it a reasonable price. This is a hotel to consider only if you need one near the airport and only if it is competitively priced with other hotels in the area.
Thank you for your feedback and for choosing our hotel. I am glad you liked your room accommodation. Please accept our deepest apologies for the issues you had encountered with the condition of our facilities. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.
We booked this hotel last minute on the day,as we didn't get on our flights, so didn't have much time to do our research.
All I can say is that the professional photos of the hotel are extremely flattering. When you get there it is very tired looking, and in major need of complete refurbishment.
We stayed at the Holiday Inn Express San Francisco Airport North the following evening, which was in a different league, and cheaper!
Thank you for taking the time to express your thoughts and concerns. We strive every day to create special experiences one guest at a time and I am truly sorry we did not manage this for your stay. I apologize our hotel did not live up to your expectations and regret you did not enjoy your overall stay with us. Your feedback is of great importance to us and allows us to monitor and improve our services continually.
Stayed for less that a night connecting to Hong Kong @ 1:30AM. Pretty expensive for a Holiday Inn that needs reno's. Good view of the Bay, airport shuttle, restaurant close by in the parking lot. Room was a good size w/ sitting area, furnishings a bit outdated. Served its purpose for a nap & shower before a long haul flight. Booked to stay @ the Holiday Inn - Airport North when I stop through again, seems to be a bit newer.
Thank you very much for your recent review of our property. I'm happy you enjoyed the view of the Bay and liked our amenities. Our hotel is very proud of its level of service, cleanliness and quality of its product and we strive to provide competitive rates within the area. I'm deeply sorry if some aspects of our hotel fell below your expectations. I have noted you valuable comments and I will make sure that this will be looked into and be forwarded to the departments involved. Thank you for staying with us and we hope to serve you again should your travels bring you back to Burlingame, CA.
We stayed here one night so we could fly out early from SFO. For the "AAA price" of $219 plus $8.95 parking and a whole bunch of taxes, we received a good sized room with reasonable mattresses, poor quality pillows ($8 each?), and a broken toilet, nonfunctioning "free" Internet, and a broken clock radio. The breakfast was not particularly good - edible, but you'd do better eating at the McDonald's next door.
All in all, I would try hard to find another place to spend your night and dollars.
Dear Arthur P,
Thank you for taking the time to post a review of our property. I am pleased that you liked our location. Please accept my sincerest apology for any inconvenience you may have experienced with the room accommodations and if the breakfast served during your travel was not at par with your expectations. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.
Again, I do apologize and regret that this impacted your experience at our hotel.