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“Solid Full-Service Hotel Near the Airport” 3 of 5 bubbles
Review of San Francisco Airport Marriott Waterfront

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San Francisco Airport Marriott Waterfront
Ranked #3 of 12 Hotels in Burlingame
Certificate of Excellence
GreenLeadersSilver level
California
Level Contributor
86 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Solid Full-Service Hotel Near the Airport”
3 of 5 bubbles Reviewed July 12, 2014

I would give the hotel a higher rating if the hotel is renovated. The rooms are dated and should be refreshed if the hotel is charges over $300 a night for a standard room. If that's the case, be sure to take advantage of packages that bundle breakfast and parking together.

What I liked:
-Clean.
-Good, comfortable bed.
-Very good A/C.
-Good view (the way the hotel is shaped, you do see your neighbors though).
-Amenities like a fitness and business center.
-Quick check-in/check-out.
-Shuttle to the SFO airport.
-M Club Lounge for quick bites (you need to reserve a specific room type or have elite status with Marriott for complimentary access).
-Coffee/tea maker in-room.
-Expansive lobby area for socializing and watching airplanes taxiing.
-Multiple outlets throughout the room to charge your electronics.

Sorry, I didn't care for:
-Difficulty in getting internet access (would not recognize my last name and room number).
-Pricey parking, self-parking is $25 a night.
-Room decor (needs to be renovated).
-Low ceilings in the bathroom.
-Bath amenities.
-No complimentary water in the room.
-Having to talk quietly in your room, or guests walking in the hallway will hear your conversations.
-Lack of privacy if you keep the window blinds open.

Room Tip: There's close to 700 rooms at this property. If you need a room close to the elevators, be sure...
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank InstantNoodles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 13, 2014
Thank you for taking the time to provide us with an honest review of your stay. We are very pleased to hear that you enjoyed our clean rooms, convenient amenities, and proximity to the airport. We are also very glad to know that you were able to take advantage of our new M Club Lounge. However, we apologize that certain things did not live up to your expectations. You will be happy to know that we will be beginning a full rooms renovation featuring new, state-of-the-art rooms, to be completed in 2015. We are always looking for feedback from our guests to help us maintain and improve the overall experience. We hope to have the opportunity to welcome you back again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,555 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Murfreesboro, Tennessee
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

I've stayed here twice now in 2014 and since I was here in February, they have opened up the new lounge for their gold and platinum members. The upstairs concierge lounge is gone, instead, Marriott is moving to their "M Club" for all full service Marriotts. They will be on the first floor, allowing for more room and better food. This hotel is the first one to get the new M Club and I am very impressed. The buffet they had laid out was top notch and there were also plenty of sweet snacks to nosh on if that was your preference. An added bonus - they are open 24/7, allowing you to get drinks and snacks even when the rest of it is closed off after hours. The rooms have great views of the planes landing at SFO and there's a 2.5 mile walking/running trail just outside the front door that runs along the water.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 11, 2014
Thank you for joining us once again at the San Francisco Airport Marriott Waterfront! We are so thrilled to hear that you are impressed with our new M Club Lounge, particularly the quality of the food and the convenience of 24/7 availability. We also appreciate your comments on our wonderful views. Creating an exceptional experience for our guests is our foremost goal, and we are so glad to know that we achieved this with your stay. We look forward to welcoming you back the next time your travels bring you to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
laguna hills
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

My family had a wonderful relaxing 3 night stay at the hotel. High lights include super friendly staff, easy check in, clean room, great view of the bay and the SF runway where our teens enjoyed seeing the airplanes land and take off. We would definitely return and would highly recommend it. Easy 15 minutes drive into down town SF

Room Tip: higher floor, bay view
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  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank blink4321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 11, 2014
Thank you for taking the time to review us. It is wonderful to hear that you enjoyed our comfortable rooms, great views, convenient location and exceptional staff. We look forward to seeing you and your family again soon at the San Francisco Airport Marriott Waterfront!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed July 10, 2014

I know you are skeptical by the title, this is after all the AIRPORT Marriott. Do not let that deceive you. We stay over 50 plus nights at Marriott's around the world, and usually in SF, stay at one of their other in the city properties. Never again - this is where we will be staying from now on in SF. Incredible service, incredible amenities, and the view from the lobby bar watching the landing and takeoffs at SFO is an eye-popping show in itself. The newly renovated Concierge Lounge is the best I have seen in the Chain, even better than London County Hall and that is saying something. The staff here fall over themselves to be helpful, filled with ideas and suggestions. They even have bicycles at your disposal to ride, and what incredible views from the waterfront. Easy ride into the city and back, and when you return you feel like you do not want to leave. Amazing!

Room Tip: Ask for a waterfront view.
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  • Stayed June 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Raygood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 11, 2014
Thank you so much for joining us at the San Francisco Airport Marriott Waterfront and for writing this stellar review! We know that you have many options and it seems that you are extremely well-traveled. We are so thrilled that you enjoyed our incredible views and exceptional service, and we appreciate your positive feedback on the new M Club Lounge. We especially take great pride in our guest services, and we are pleased that you found our staff to be so accommodating. We appreciate you taking the time to write such a wonderful review of our property, and we look forward to welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
95 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed July 9, 2014 via mobile

You can't go wrong staying at this hotel, especially if you are traveling to or from San Francisco Int'l Airport. We have stayed here on a few occasions before trips and have not been disappointed. It is very close to the airport, so close, in fact, you can look right onto the runways that are located over the bay. This is my 5 y/o son's favorite place to stay before a trip. If you don't have a room that overlooks the runways you can enjoy them from the restaurant or from the outside seating area, which is super comfortable & equipped with fire pits for chilly nights. There is also a Starbucks conveniently located on-site, which is always a plus. In the atrium sits a pretty cool bar with TVs so you can enjoy a few drinks while catching local game. The lobby area that surrounds the bar, is large & very inviting.
During this last visit, as we checked in, one of the front desk staff handed our two kids little stuffed bears as a special welcome treat. They were so surprised & excited. It was just that little bit of effort that makes the difference, in my opinion.
The rooms are comfortable, but nothing special. We have only stayed in a King room, so I should only comment on those. They are just your standard room with a chair & table in the corner & a flat screen tv. It gives you enough room to be comfortable but that's about it. Again though, this hotel caters to mostly SFO travelers, flight attendants & pilots, so they don't have a demand for resort style rooms.
I know we will stay here again. It's so convenient & the staff makes the extra effort that I appreciate.

Stayed July 2014
Helpful?
Thank Mecruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 11, 2014
Thank you for choosing the Marriott for your recent stay and for taking the time to write a review. We’re happy to hear that both you and your kids enjoyed your visit. We are especially glad to hear that you found our staff both friendly and helpful, as we take great pride in our guest services. We could not agree more: a little extra effort truly does go a long way! We look forward to seeing you and your family again at the San Francisco Airport Marriott Waterfront.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Evanston, Illinois
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 5, 2014

I had to stay at this hotel recently for a workshop being held onsite. The very words airport hotel made me think of being stuck inside the whole time in drab rooms. Instead, the view from this hotel over a small inlet was lovely. the service was exceptionally good, and I took advantage of their loaner bike program and took a short ride. A really nice surprise of a stay all round.

Green Features: lots of little touches for environmentally friendly - real mugs rather than only to-go throwaway cups, for example.
  • Stayed June 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SKnauth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 7, 2014
Thank you for sharing your review! We are so glad to hear that your experience exceeded your expectations. We appreciate your positive feedback on our bay views and exceptional service, and are very glad to know that you were able to take advantage of our loaner bike program. We hope to have the opportunity to welcome you back again in your future travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
183 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
4 of 5 bubbles Reviewed July 4, 2014

Stayed here for a few days after a week in Northern California / Ft. Bragg area. The room that we booked was much less expensive than many of the surrounding hotels. I was excited to find a room at the rate that we did. The room itself wasn't anything amazing. It was small-ish with low feeling ceilings. We did have a view of the planes landing and taking off, which was pretty cool. I know this sounds silly, but the room was hard to get to...I got lost almost every time.

The amenities were pretty great. It was nice to have a lounge, a restaurant, a starbucks, a sundries shop, and room service. Dinners and drinks were pretty expensive, but it was San Fran, and that seems par for the course.

I did have 2 small problems during my stay, both of which were resolved immediately. I must also say that the cleaning team was on it. We left the room and went down for a drink, by the time we came back (after getting lost, of course), our room had been refreshed. We were also allowed to check in early, which was much appreciated.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ClumsyIsis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elaine A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this review, July 7, 2014
Thank you for taking the time to share your experience. We are always looking for honest feedback from our guests. Regarding our rooms, you will be glad to know that we will be undergoing a full rooms renovation featuring new, state-of-the-art rooms, to be completed in the first quarter of 2015! We are so glad to know that our amenities were so convenient for you, and that your issues were resolved quickly and efficiently. We hope to have the opportunity to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Airport Marriott Waterfront

Property: San Francisco Airport Marriott Waterfront
Address: 1800 Bayshore Hwy, Burlingame, CA 94010-1203
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#2 Business Hotel in Burlingame
#3 Romantic Hotel in Burlingame
#3 Family Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
Reservation Options:
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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