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“Not what I expected”

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San Francisco Airport Marriott Waterfront
Ranked #3 of 12 Hotels in Burlingame
Certificate of Excellence
GreenLeadersSilver level
Reviewed July 21, 2013

Great location. In front of the water with a great view of the airport. If you are there for business, its ok. If you want to pamper yourself, it is not the place. They do not have anything like stores, or spas.

I had a problem with a manager. A mistake they made on my reservation. I wish I knew the manager's name. Her hair is blonde and long. Wears it in a ponytail. That lady made me feel like it was MY mistake. Not sure how can a company so well known have a manager like her running the show. An employee approached her with a great idea in front of me and her response was "sure". Not even recognizing his customer service spirit.

Shame. Not staying in that hotel ever again.

On the other side, the food in the restaurant and the staff of the hotel are amazing!

Room Tip: All the rooms are standard. Check prices. That is where i got screwed.
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  • Stayed: July 2013, traveled on business
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1  Thank dfontanez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this reviewResponded July 22, 2013

Thank you for your comments. We see that you ranked most of your experience rather high and we would like to discuss more of the details that lead to your overall low satisfaction rating, particularly your description of the manager. Please reach out to Dean Waziry, our Director of Hotel Operations at (650) 259-6633 or Diaeldin.Waziry@marriott.com to discuss this further. We look forward to having the opportunity to speak with you.

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1,186 - 1,192 of 1,776 reviews

Reviewed July 18, 2013

The title sums up the hotel.

It is nicely designed and with updated furnishings. Staff is very friendly and the concierge lounge had a great breakfast. The downside is mainly the parking costs (similar to almost all bay area hotels, but still, too much).

Only stayed for two nights, but both nights everything worked perfectly.

Room Tip: Ask for a sea-view room - it looks right at the runways.
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  • Stayed: June 2013, traveled on business
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Thank SMR_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this reviewResponded July 19, 2013

Thank you for taking the time to review us. We are thrilled that our service and concierge lounge exceeded your expectations during your stay. We also appreciate your feedback about the parking, and will pass it along to management. We hope to have the opportunity to serve you again in the future!

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Reviewed July 13, 2013

I am so impressed with this Marriott, a positive review is the least I can do to encourage other traveler to consider staying at this one.

The hotel has great lobby facing the ocean and the runway where my family and the kids enjoyed watching the air planes landing and taking off in a distance, almost as though floating on the water. The pit fireplace help keep us warm when watching the waterfront and the runway at night. Amazing view!

The breakfast can be a bit pricy however it is indeed FULL breakfast with European-quality pastry and freshly squeezed juice that I typically see in upscale European hotels, but rarely in U.S. (and I am an American who travel often).

Most amazing thing is that every staff we interacted with is very friendly and helpful, from the room cleaning crew to the lobby staff, and the two ladies in the lounge are the best lounge staff I ever seen. I have stayed in Riz Berlin before and this Marroitt is better than the Riz! The manager in this Marroitt must know how to motivate their staff because I can feel their sincere attitude are not faked- you know what I mean, not like some hotel staff who gave you a half second smile and move on to the regular face.

The rate can be very reasonable if you book early and include weekend stay. If you are planning on where to stay in San Francisco, this Marriott definitely deserved to be at top of you hotel planning list.

Room Tip: Water front is great but if you are not in your room most of the time, I would say, save the money a...
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  • Stayed: July 2013, traveled with family
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Thank sb20001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this reviewResponded July 15, 2013

Thank you so much for sharing your experience! We are thrilled that you enjoyed your time with us - from our view to the service you received from our staff. Customer service is something we are all very proud of! We hope to have the opportunity to serve you again should your travels bring you back to the area.

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Reviewed July 13, 2013

With expansive views of the water, and the back patio right on the water, it was a perfect way to experience summer in the SF area for a while. And the planes were NOT very loud, as all the noise seems to go out over the water. Starbucks in lobby has full menu, so I could get a hot breakfast sandwich there rather than pay $19 for eggs and bacon in the restaurant. Speaking of restaurants -- the bar menu is pretty good and did the trick sometimes. Going out on the street, there's not much unless you walk about a mile. If you have a car you'll be fine.

  • Stayed: July 2013, traveled on business
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Thank richard_traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2013

Stayed here one night after a late arrival at SFO. Shuttle-service from and to the airport/BART station was convenient. The bar has a good menu and is a great place to hang out while using the free WiFi in the lobby. Service is never a disappointment at Marriott. That said, the rooms are old-fashioned and miss complimentary WiFi.

  • Stayed: June 2013, traveled on business
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Thank MBrodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this reviewResponded July 15, 2013

Thank you for your review! We are very happy to hear that you found our shuttle service to and from the airport convenient, and enjoyed the menu at Flights 101 Lounge! We also appreciate your feedback about the WiFi and the rooms. We are in the midst of planning an exciting rooms renovation that will be complete by this time next year. We hope to have the opportunity to serve you again in the future!

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Reviewed July 10, 2013 via mobile

This is a lovely hotel. The view over the water is brilliant as is the view over the airport.
We didn't eat there but spent a pleasant time at the bar. The barman was attentive and knowledgeable. His wine choices were great.
All of the staff we came in contact with were friendly and very helpful

  • Stayed: July 2013
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2  Thank Duncan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this reviewResponded July 11, 2013

We appreciate your review! It is so wonderful to hear that your experience - from the view to the service - exceeded your expectations. We hope to have the opportunity to welcome you back in the future!

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Reviewed July 8, 2013

We stayed here because of a flight delay to Hong Kong.
We were very pleased and comfortable. Beautiful hotel, fabulous restaurant and facilities. The staff was most accommodating . Would definitely come back to this hotel.

  • Stayed: July 2013
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2  Thank Kppatrol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie A, Guest Relations Manager at San Francisco Airport Marriott Waterfront, responded to this reviewResponded July 11, 2013

Thank you for taking the time to review us! We are thrilled that you found our hotel comfortable and our staff accommodating. We look forward to the opportunity to serve you again should your travels bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Francisco Airport Marriott Waterfront

Address: 1800 Old Bayshore Highway, Burlingame, CA 94010
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#2 Business Hotel in Burlingame
#3 Family Hotel in Burlingame
#3 Romantic Hotel in Burlingame
Price Range: $141 - $470 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
Official Description (provided by the hotel):
Enjoy a superb location at San Francisco Airport Marriott Waterfront. Our hotel in Burlingame, California sits right on the bay just a free shuttle ride from the BART station and San Francisco International Airport (only 1 mile away). Downtown San Francisco is within easy reach as well - you can get there in less than 45 minutes via BART. ... more   less 
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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