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“Dirty Room”

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San Francisco Airport Marriott Waterfront
Ranked #3 of 12 Hotels in Burlingame
Certificate of Excellence
GreenLeadersSilver level
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Dirty Room”
Reviewed October 17, 2007

The room had been redecorated and was ok for the price. Everything would have been ok if the room hadn't been filthy. The room had been very poorly cleaned - paper garbage still sitting on the carpet outside the room, a used wet facecloth still hanging on the rack in the bathroom, dirty/sticky beside table, dirty room service menu stuck between 2 pillows (that stained one of the pillows), etc. We provided this feedback to Marriott via their website. I don't think I would ever stay there again!

  • Stayed October 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank Sunrise11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (435)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Chicago, Illinois
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed October 15, 2007

I stayed here 5x during Jul/Aug for business trips out of SFO.

Pros:
- Hotel is located on walking path along Burlingame Bay, with terrific views of the takeoffs and landings of international flights. If you enjoy watching 747's and international flights, you're in luck.
- The free airport shuttle takes less than 15 minutes and runs frequently. Bus drivers are excellent and help everyone with their luggage.
- All hotels in the area have trolley service to Burlingame, a cute little town with some upscale restaurants, a Pottery Barn, Walgreen's, etc. (slow--takes 1/2 hour each way).
- 2 blocks to Elephant Bar and El Torito (plus onsite restaurant). Not a lot of dining options near airport if you don't have a car.

Cons:
- Hotel was under renovation while I was there (Jul/Aug 2007), so be sure to ask for a "quiet" room away from the atrium.
- Biggest complaint with the doormen. Check-in lobby was located in a trailer. When I departed the shuttle bus, the doormen would watch me struggle up the ramp to the trailer and never offered to help me with my bags. After traveling on 14-hour flights from Asia, I found this to be particularly poor service and can't understand what the 5 employees standing at the door are doing.

(Stayed at the Hyatt on another trip, and the service was excellent for comparable rates!) Hyatt and Doubletree are both good options in this area and are also on the shuttle route.

Can't beat this hotel for the location on the Bay and proximity to SFO. Overall a decent business hotel.

  • Liked — Location to SFO (with view of SFO runway)
  • Disliked — Construction, lobby staff
  • Stayed July 2007, traveled on business
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank FlyingFast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Redmond
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 13, 2007

Stayed there for a business trip. The room quality is OK, but outside
the hotel looked like a mess. This is because of the renovation that it has been going through. I visited other hotel nearby (Hyatt) and it looked much nicer comparing to a Marriott and I know that the room
price there is about the same. Also hotel does not offer
complimentary breakfast. The broadband connection is 12$ per 24hours,
however in other Marriott's I stayed before it was free. The good thing about this hotel is view on the runways. There is a shore trail
nearby where one can walk and watch planes landing and take off.

  • Liked — Runway view
  • Disliked — Internet connection was not free.
  • Stayed October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank rus5898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati
Level Contributor
147 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed September 8, 2007

They should close this place until renovations are finished. Water break in the middle of the night - had to change rooms (mine was flooded). Distribution Center across the street with trucks all night. Rooms are outdated. A trailer for check-in. Airport bus goes to another hotel adding to your time to get to the airport. Surly staff. For $100, I'd be okay with this, and could live with it. For $200+ and the Marriott name, it doesn't cut it.

Stayed September 2007
Helpful?
3 Thank cinncitraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed July 17, 2007

Stayed here the last night of our honeymoon, as had an early flight the next day. Reasonably priced, room was nice and big. Bed and bedding well above average, lovely shampoos etc too. Had a meal in the Steakhouse and must say thought the food was excellent, although a little pricey (was also choice for my vegetarian wife!). All in all, would certainly stay here again.

  • Liked — Comfy rooms, beds and bathroom freebies!
  • Disliked — Not really worth paying for a room with a view
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
Helpful?
5 Thank Dan_and_Gill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monterey Bay, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 14, 2007

$175, plus $20 extra for PARKING! Bed like a rope hammock. Noisy ice machine.

  • Liked — near the airport, shuttle service
  • Disliked — sleeping
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rebkev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
95 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 310 helpful votes
Reviewed June 30, 2007

We stayed at this airport hotel despite our misgivings based on other reviews. We probably should have heeded the advice offered by other Tripadvisors.

We were surprised to see how crowded the lobby was when we checked in late on a Saturday night. The hotel was hosting a wedding and a birthday party and loud music and people filled the lobby, bar and seating areas. Not the best first impression. Unfortunately, it didn’t get much better when we saw the room.

Although our room had been renovated and seemed to have many of Marriott’s new style elements, it looked as though much of the furniture had just been given new handles or new bedding rather than being replaced completely. The biggest disappointments were the bathrooms (tiny, and only marginally improved) and the low ceilings. The rooms in this hotel can’t be more than seven feet in height, and if you’re tall like we are, you feel a bit like a giant in a tiny little box.

Although some people might complain about the sound of planes, we loved having a view of the runway and enjoyed watching planes take off and land both at night and in the morning.

Despite the great views of the runaway and proximity to the airport, this hotel is not the best choice for airport accommodation.

  • Liked — Views of the runways at SFO.
  • Disliked — The rooms and bathrooms.
  • Stayed June 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank MJPBAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Francisco Airport Marriott Waterfront

Property: San Francisco Airport Marriott Waterfront
Address: 1800 Bayshore Hwy, Burlingame, CA 94010-1203
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Burlingame
#2 Business Hotel in Burlingame
#3 Romantic Hotel in Burlingame
#3 Family Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Francisco Airport Marriott Waterfront 4*
Number of rooms: 684
Reservation Options:
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Also Known As:
San Francisco Airport Marriott Waterfront Hotel Burlingame
Marriott Hotel Burlingame
Marriott Burlingame
Burlingame Marriott

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