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“Friendly and professional service”

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DoubleTree by Hilton San Francisco Airport
Ranked #7 of 12 Hotels in Burlingame
Reviewed May 30, 2010

The front desk staff was very helpful and informative as was the room service staff. However the quality of the food was poor. The room and bed was very comfortable with nice amenities,

  • Stayed: May 2010, traveled on business
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Thank constantflyer30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfoao, Guest Relations Manager at DoubleTree by Hilton San Francisco Airport, responded to this reviewResponded June 2, 2010

Greetings!
Thank you for your review on our property. We are pleased to hear that our staff was able to provide you execptional service! Our sincere apologies regarding the quality of food that you have encountered during your stay. We are in the process of enhancing our menus and coming up with new items. If you are back in the area, we hope you will consider staying with us again.

Should you have any questions or concerns, please feel free to contact me.

Thank you,

Edylyn Lagapa
650-373-2221
edylyn.lagapa@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,499 - 1,505 of 1,700 reviews

Reviewed May 25, 2010

I stayed one night at this hotel due to an unexpected airline delay. There was a courtesy shuttle to and from the airport 24 hours a day. The staff was friendly and helpful. There is a hotel restaurant with surprisingly decent food. I enjoyed the ribs and a friend enjoyed their steak. The rooms are nice sized and the bathroom is lovely. The beds and pillows were comfortable and all in all my stay was great. I would definitely recommend this hotel to future guests.

  • Stayed: May 2010, traveled solo
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Thank travelgally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfoao, Guest Relations Manager at DoubleTree by Hilton San Francisco Airport, responded to this reviewResponded June 2, 2010

Greetings!
Thank you for the wonderful review on our property! We are pleased to here that your stay was great and that you enjoyed our food in our Chutney Grill! Our goal is to provide execptional service to our guests and glad you recieved that kind of service. We hope to have you back again soon whenever you are in the area.

Should you have any questions or concerns, please feel free to contact me.

Thank you,
Edylyn Lagapa
650-373-2221
edylyn.lagapa@hilton.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 21, 2010

I really only picked this hotel because it's proximity to the San Franscisco Airport (about 2 miles) but I was actually surprised about the great location. It is right on the bay with a walking/running path. Also there is a pedestrian ramp nearby that takes you over the 101 Freeway to the City of Burlingame which is very nice. Broadway Street is filled with little restaurants, wine bars, ice cream shops, salons, boutiques...etc.

The hotel itself is very nice too. Nothing spectacular, but the rooms are nice and clean and the staff is friendly. This is actally my second stay here becaue I was so pleased with the first

  • Stayed: May 2010, traveled on business
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Thank STLgal15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2010

We stayed at the hotel on a stopover we had enroute to Japan. The price was right if you can get in on an advance-purchase deal. The buffet breakfast is about $14 per person. There is free internet access in the lobby and in the business center. The off-hour shuttle trip can be a bit annoying if you arrive after 12 midnight. We arrived at 12:02am and waited 30 minutes for the shuttle bus. However, it does quickly get you to the hotel. Note - if you are a HHonors Diamond guest... the hotel offers "enhanced" benefits beyond the company standard. This is a real + as compared to other properties.

  • Stayed: May 2010, traveled with friends
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Thank JetsForFunJourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2010

After spending several hours in the San Francisco airport trying to get home I was "bumped" and received an overnight stay at the Doubletree! Wow, what a great place. Beds were fabulous, the entire hotel is fabulously appointed, the service was top notch! I had breakfast the next morning and everything was great. Even their shuttle driver was totally cool! I was given everything I needed (toiletry items) to make it through the night/morning and get back on the way home rested, relaxed, and happy. I would definitely search out this hotel for a regular stay!

  • Stayed: April 2010, traveled on business
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Thank CRABBYBNDNGIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2010

The room was very nice and clean!! Comfortable and had the extra towels that I had requested! Made us feel welcome and was pleased with the facility! Getting home from there was a different story! Navigating our way home was difficult.....it would have been fine if we were going north, however going south was quite a different story!! The signs leaving the hotel were very confusing and difficult to follow!!

  • Stayed: May 2010, traveled as a couple
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Thank hjkperry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2010

we stayed here for the weekend and the location of the hotel is great. closely located to the airport. the rooms were clean, the staff was friendly. lots of pillows on the bed and we heard no noise. if you cross the street there is a nice walkway that to the left leads towards the airport. beautiful views!! we would stay here again!!

  • Stayed: May 2010, traveled as a couple
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Thank dutchbuis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfoao, Guest Relations Manager at DoubleTree by Hilton San Francisco Airport, responded to this reviewResponded May 24, 2010

Greetings!

Thank you for your positive feedback on the Doubletree Hotel San Francisco Airport! We appreciate your business and hope you consider us again in the future. As a thank you we would like to send you a tin of our famous chocolate chip cookies. Please email me at edylyn.lagapa@hilton.com with your first, last name and your mailing address where you would like to receive your tin.

Should you have any questions, please feel free to contact me.

Kindest regards,

Edylyn Lagapa
650-373-2221
edylyn.lagapa@hilton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton San Francisco Airport

Address: 835 Airport Blvd, Burlingame, CA 94010-1922
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Burlingame
#6 Business Hotel in Burlingame
Price Range: $115 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton San Francisco Airport 3.5*
Number of rooms: 301
Reservation Options:
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Also Known As:
Doubletree Hotel Burlingame
Doubletree San Francisco Airport
Doubletree Burlingame
Burlingame Doubletree

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