We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“unaware of renovations”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree by Hilton San Francisco Airport
Ranked #7 of 12 Hotels in Burlingame
Portland, Oregon
Level 5 Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“unaware of renovations”
Reviewed August 10, 2012

stayed here for 3 nights during the month of july. Were unable to book a close hotel to downtown San francisco. But the airport location was fine for us.

When booking this hotel through the hilton reservation center we were not informed of the renovations being carried out.
lobby and main carpark were closed due to renovations.

Had no problems with room it was spacious and met our needs.

Breakfast room was set up in a temporary area/meeting room, as was the check in desk.

internet is charged daily rate of $10 and there is also a parking charge of $18 per day plus tax

Hilton customer services did refund us our parking charge on our return from vacation as an apology.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AndrayaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,568 reviews from our community

Traveler rating
    476
    633
    283
    111
    65
See reviews for
305
352
183
580
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Annapolis, Maryland
Level 6 Contributor
713 reviews
148 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
Reviewed August 8, 2012

Typical airport hotel with the exception that the staff is wonderful. Cannot say enough about Rik, at the bar. He was wonderful. Great personality, great energy and very helpful with food recommendations. He is a valuable asset to the Doubletree. My room was fine, linens were good, amenities were good, room was large. Shuttle was prompt. Front desk staff efficient. Thank you for a great stay.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joburkholder1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerdth, General Manager at DoubleTree by Hilton San Francisco Airport, responded to this review, August 10, 2012
Thank you for taking the time to write a review of your recent stay with us. I was pleased to hear that the staff took care of you. I will pass your wonderful comments to Rik, he will appreciate hearing that he made a difference. Thank you for staying wtih us and we look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 1, 2012

I chose the DoubleTree burlingame after reading prior reviews fully aware of issues some had with the renovation project. The renovations were basically done in the lobby and rooms, and I only noticed a few items like unfinished doors for the bell desk storage area, airline crew lounge and wallpaper in the 1st floor beyond the lobby was not completed. New lobby is nice and a great improvement over the old.

My visit started out on a bad note however, as we had a late arrival (5:00 am) and I purposely booked the night before and noted late arrival on the reservation so I could be assured a room was ready. Unfortunately, they didn't have a room ready, so we had to wait an hour while a room was rush cleaned by housekeeping. Although it was an unpleasant surprise, the front desk staff did a great job accommodating us with complimentary breakfast buffet at the new restaurant while we waited and also comp'd our parking charges, which did a lot to help make the best of an unfortunate situation. Worked out well too, since we were hungry after a red eye flight with no food.

Room was tastefully renovated and clean, although the plug on the desk lamp had a loose connection and didn't work, and they didn't change the window A/C unit, which was still the same as I remember from my last visit and loud. Cool weather meant we didn't have to use it much anyway. Our room was on the bay side of the hotel, which offered a great view of the bay and of flights arriving & departing from SFO. There is some noise from the planes, but it was only really noticeable when a larger plane departed on occasion.

Overall excellent service and nicely renovated rooms made for a good stay. Will definitely consider staying here again on my next trip to SFO if the price is right.

Room Tip: All the rooms have been completely renovated, except for the window A/C units are the same.
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gmtom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level 5 Contributor
51 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 26, 2012

My son and I recently stayed here while on a college tour in the Bay Area. The Doubletree was a great value at a great price. Nice room with very comfy beds, free bottled water daily, a free shuttle to and from the airport/BART station. There was no need to rent a car due to the shuttle. Hotel also had a laundry service. Everyone who worked there was friendly and helpful. It was also right on the bay, and next to the walking/running trail. I would highly recommend it and definitely would stay here again.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank padavis2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stokesdale, North Carolina
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 15, 2012

We flew into San Francisco and stayed at the Double Tree for 1 night. It would have made such a difference if they had told us the whole hotel is under construction!! The claimed ocean views, but the only way I saw the ocean was walking thru the parking lot, looking over a busy street and you can sorta see the water. There was no bars or restaurants open when we got there.. There was nothing within walking distance to grab a late night snack. The line at the makeshift checkin was long. It was just not a good experience and the bathroom was tiny! We'll find a different hotel next time we fly thru San Fran!

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Northcarolinapuppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 13, 2012

I do enjoy the Doubletree... it is under construction. You know what that means...painting, drywall, etc. Enter from the temporary exit. It will be very nice when its done.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelerspring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California
Level 3 Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 9, 2012 via mobile

The rooms have been upgraded and the front is currently being remodeled. The front desk is in a temp location in the back. Follow the signs to the rooms because you have to take two separate elevators.

The bathrooms look remodeled. The counter is spacious and has a new mirror. The room is still pleasant and clean.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank katy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Burlingame hotels
0.4 mi away
Hilton San Francisco Airport Bayfront
0.8 mi away
Hyatt Regency San Francisco Airport - Burlingame
1.0 mi away
Bay Landing Hotel
Bay Landing Hotel
#2 of 12 in Burlingame
987 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Embassy Suites by Hilton Hotel San Francisco Airport (SFO) - Waterfront
1.3 mi away
San Francisco Airport Marriott Waterfront
1.4 mi away
Hampton Inn & Suites San Francisco-Burlingame-Airport South
Show Prices
Show Prices
Show Prices

Been to DoubleTree by Hilton San Francisco Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree by Hilton San Francisco Airport

Property: DoubleTree by Hilton San Francisco Airport
Address: 835 Airport Blvd., Burlingame, CA 94010-1922
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Burlingame
#6 Romantic Hotel in Burlingame
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton San Francisco Airport 3.5*
Number of rooms: 301
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Travelocity, Hotels.com, Priceline, TripOnline SA, Hotwire, Cancelon, HotelQuickly and getaroom.com so you can book your DoubleTree by Hilton San Francisco Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Hotel Burlingame
Doubletree San Francisco Airport
Doubletree Burlingame
Burlingame Doubletree

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing