Went here for family trip, first vacation with our new 2 month old baby. A/c was not working in room, called front desk from 8pm until after 10, still mo one came to room to assess a/c. Husband went to front desk and they offered us a fan and told us to open the windows. He demanded a new room on a different floor, which alsk had a/c issues. Staff said they had been trying to fix a/c issues for past week. It was a very uncomfortable stay, especially for our new baby. It was already close to midnight, so we stuck it out at this hotel.

This biggest issue with my stay came from an incredibly rude and unprofessional security guard near the pool on the evening of Saturday August 17th. Speaking to other guests, I understand that I was not the only guest with an issue with this security guard. I asked the managers to file formal complaints; I'd like to know the outcome of these complaints. If I were running this hotel, I would not have anyone (including contracted security) treating guests this way. In addition, that same evening it took well over an hour to get towels and a pillow sent to my room. Also, I was incorrectly instructed that ice was only available on the sixth floor (my room card only worked for the 8th floor). In addition, the bath tub drained very slowly and we basically showered in a puddle of water. Lastly, the sofa bed mattress was not thick enough to prevent the bed frame from poking through. I asked for additional padding/blankets and I never received it. We basically had to use the sofa cushions to overlay on top of the sofa bed so that the bed frame did not poke at the sleeper's back. I sincerely cannot believe that an Embassy Suites would fall so short of the basic standards. At check out, I asked if I could at the very least get my parking removed from the bill in order to make up for all the issues, but was told it could not be done because the manager was not in the office yet (it was 7:30am on Monday August 19th; I guess that is too early for management).

When I checked into the room, I noticed that the balcony door was wide open. Not big deal because I was on a higher floor, but still a bit strange.

I'm not sure what funky rules they have but the room was warm and stuffy. I tried to adjust the thermostat, but it didn't do anything. On the last day I noticed a sign that said something to the effect that the heating/cooling is set for the entire property and if you wanted to change it you have to call the front desk (or something to that effect). Very strange. Then I realized why the balcony door was open when I checked in. I literally slept with it open on the last night

The bed was a bit "lumpy" so not very comfortable and the TV reception would break up every so often.

On the positive side, the views from the bar patio are spectacular. You're right on the bay just south of the airport with the Bay Bridge off in the distance. Great place to have a drink and unwind.