I come here often for a business trip. The scenery is gorgeous because it is by the San Francisco Bay. The hotel rooms are clean and the breakfast is good. The free parking during the daytime is a plus if you have a function to attend. The only drawback is that if there are multiple functions happening all at same time, finding a parking spot can be a challenge.
The front desk people are generally friendly but sometimes they seem to have an “ I don’t care” attitude.
Hi 777Alicia777,
Thank you for reviewing our hotel. We are pleased to hear you enjoy the view from the hotel.
We will share you comments with the front desk to make sure they always act professionally.
The facility is nice but the service is terrible.
1. When we arrived we needed extra set of towels and related linen for a third person in the room. The housekeeping manager on the line kept trying to cut me off after each item requested. So rude!
2. The water level for the coy pond/rivers that ran throughout the atrium in the hotel was so low, a couple of the coy fish’s fins were protruding from the water. I mentioned it to a service person that was on the premise. The next day the water level was still shallow. I mentioned it to the front desk again, and told them that that was animal cruelty, and that I had already informed a personnel yesterday and nothing was done. Then, the something was done about it. It was an obvious matter, in plain site. Shows such disregard on the part of management.
3. Last but definitely not least, people were trapped in the elevator for over 45 minutes before they had to get themselves out. The hotel maintenance people went to look at the problem and did nothing, except to tell them they were going to call the elevator company. Wow, I hope they were compensated. What a nightmare!
Conclusion, I definitely would not recommend this hotel, unless you just really want to be by the waterfront, which is nice.
Mr/Ms. Bludog325
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
Sincerely,
This is a very nice property, with paved walking/jogging trails, in addition to the exercise room and pool. The morning breakfast and evening social hour met the Embassy standard. The two room suites were clean and nicely appointed to include a refrigerator. The staff were courteous and professional.
The hotel is conveniently located near the airport. There are limited restaurants within walking distance. The hotel offers an airport shuttle, which makes it easy to explore downtown San Francisco via the BART and trolleys, accessible from the airport.
Hi BOP617,
Thank you for reviewing our hotel. We are pleased to hear you enjoyed the hotel and close surroundings.
The complimentary breakfast and free happy hour are definitely a great perk we offer all our guests.
The accessibility to downtown San Francisco is very easy, even without a car and the area around the hotel is much quieter to relax upon your return.
We hope you will visit us again when coming to the Bay Area.
Friendly staff and nice amenities! Breakfast was wonderful and happy hour was wonderful! Made me very happy!! The staff was so kind and helpful! They were always asking if they could help or get me anything!
Dear FrequentFlier714291:
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel in the not too distant future.
Sincerely,
The location of this hotel is good. You can get to downtown San Francisco pretty quickly. The shuttle to the airport is also nice. I did not like that our bathroom in the hotel was located in the main bedroom instead of the common living area. You had to come into the bedroom to use the bathroom. This made the bedroom not very private. Also, there was no towel rack in the bathroom and the bathtub did not drain well.
Hi Kim S.,
Thank you for your feedback from your recent visit to our hotel.
We are in a great location with easy access to the city of San Francisco, but without the hustle and bustle from the big city. In regards to the bathroom door location, we will take your comments into consideration for our next renovation.
We hope you will visit us again when returning to the Bay Area.
