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“Stressed at the late night check-in. Morning staff was good.”

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Crowne Plaza San Francisco Airport
Ranked #12 of 12 Hotels in Burlingame
GreenLeadersBronze level
Tokyo
Level Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Stressed at the late night check-in. Morning staff was good.”
3 of 5 bubbles Reviewed May 20, 2013

I stayed at this hotel just one night because the hotels in SF were fully booked and expensive. I arrived at SFO with my colleague after the long flights via LAX at 22:00. I called the hotel and inquired about the next hotel shuttle, and the receptionist said in 15 min. However, we waited for over half an hour outside the terminal, and called the hotel again, the same person said it would be another half an hour. We were about to catch a cab and then the shuttle came suddenly. When we arrived at the hotel, there was yelling conversation at the reception between the guests and the receptionist for some reason. Another receptionist, maybe a manager on duty, was too busy with something else, and answered a new phone before taking care of us. Both receptionists looked very stressed. They may need additional assistants during the night. All these events gave us extra fatigue after the long travel. The room was just OK with no special taste. My room was on the highway side, and the trafic noise was not tolerable. In the morning we when checked out and asked for a conference room, the staff was very friendly and helpful. I did not encounter any major trouble just for the night, but I do not see many reasons to select this hotel again in terms of price, quality of room and restaurants unless there is no other hotel open.

Room Tip: Probably the opposite room from the highway.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NiigataTravelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norval N, General Manager at Crowne Plaza San Francisco Airport, responded to this review, May 27, 2013
Dear Niigata Travel Lover,

Thank you for taking the time to provide me with the very helpful feedback on the transportation experience you had from the airport and of course at check-in. We contract our Airport Transportation along with several other Airport Hotels with Bauer Transportation. They normally provide dependable and courteous service. We communicate with them on an ongoing basis to further streamline the services to and from the airport and your feedback will certainly help our ongoing efforts to strive for perfection.

I was very sorry to learn of your disappointing check-in experience. Please accept my apology and promise to follow-up on the unfortunate circumstances.

I hope that you will consider us for a future stay when returning to the Bay area. I would be most pleased to meet you and with my team have an opportunity to better serve you.

Sincerely,

Norval Nelson
General Manager
Direct - 650-373-7001
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674 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Cambridge, Massachusetts
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 18, 2013

Very comfortable with good service. Some maintenance needed but clean. i'd go back before an early flight, especially with the Burlingame restaurants (decent little downtown with a great selection) a few miutes away.

Stayed May 2013, traveled on business
Helpful?
Thank CabJax58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norval N, General Manager at Crowne Plaza San Francisco Airport, responded to this review, May 20, 2013
Dear CabJax58,

Thank you for taking the time to leave your comments. We are delighted to hear that our hotel has met your expectations. Our staff strives for excellence in every way to provide our guests with nothing but the best service possible. We hope you stay with us again in the near future.

Sincerely,

Norval Nelson
General Manager
650-373-7001
nnelson@rimhospitality.com
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Oak Park, California
Level Contributor
188 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 bubbles Reviewed May 16, 2013

I flew in from Hong Kong, and wanted to sleep before my long drive to Reno. The hotel is clean, and has no smells or issues with staff, and a shuttle that is prompt and efficient. Other than that, it seemed as if the rooms had not been updated, and my biggest complaint was with road noise. There are no nearby restaurants, and the CalTrain station only operates on weekends.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorldTraveller550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norval N, General Manager at Crowne Plaza San Francisco Airport, responded to this review, May 20, 2013
Dear WorldTraveller550,

We appreciate you taking the time to provide us with your feedback. We are happy to hear that our rooms have met your expectations. We apologize that you were able to hear the road noise from your room. We are currently in the final stages of our hotel renovation planning which will include brand new windows in each room. We look forward to you staying with us again so you may be able to enjoy all the new changes we have made.

Sincerely,

Norval Nelson
General Manager
650-373-7001
nnelson@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin 11
Level Contributor
73 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed May 13, 2013

Let's be honest, if you're staying in an airport hotel your stay will be short, and from what I saw the Crowne Plaza is in the hotel district (Burlingame) near the airport. We got a cab costing $17 not realising there was a shuttle bus. What probably distinguishes this from other hotels is that it is within walking distance of Burlingame bars and restaurants and they are worth a visit for your evening meal.

The hotel itself is quite dated but as I say for the price it was adequate. The pool and gym are tiny and we actually didn't use them as there were too many people in it (even though that was only two families!)

There was a shuttle bus to Burlingame even though we didn't realise it's five minutes walk. I would highly recommend Broadway grill for what was the best steak I have ever tasted.

It's on the public transit to San Fran itself but given our stay was one night we didn't avail of this.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PMcDonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norval N, General Manager at Crowne Plaza San Francisco Airport, responded to this review, May 22, 2013
Dear PMcDonald,

Thank you for taking the time to provide us with your feedback. We are happy to hear that you were able to benefit from one of the many nearby attractions our hotel has to offer. We are actually less than 1 mile away from the best restaurants in the area. In regards to your comments on the hotel, we are delighted to share with you that we are in the final stages of our renovation planning which will include a complete upgrade of all sleeping rooms as well as the rest of the hotel. We take your comments seriously and will use them to better ourselves as a hotel.

Sincerely,

Norval Nelson
General Manager
650-373-7001
nnelson@rimhospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
stillkc
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed May 13, 2013 via mobile

Okay crowne plaza is suppose to be the crown jewel (no pun intended) of the holiday Inn chain. This place is tired looking and a bit past it's prime.

So here is the good. Nice location for the airport and the Cal train and BART. Easy to drive to most everything. On site place to eat that I skipped for local places.

The bad? Noise noise noise and more noise. It is so close to the airport you hear every plane. The 101 is within 100 yards. The walls are thin so you hear hallway noise. They charge for parking and Wi Fi. The last two are inexcusable in this day and age.

Would I stay again. Probably for the price I would stay up the road at the Aloft instead. The price isn't justified for the quality. The quality is probably equal to a super 8.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank stillkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review, June 5, 2013
Dear stillkc,

Thank you very much for taking the time to share your comments online. It is nice to know that our location suited your needs. I am sorry your stay was negatively affected by the noise levels experienced on site. I understand the discomfort that this situation may have caused you and I appreciate you letting us know about this as this is our best means of improving guest satisfaction.

We hope you give us another opportunity to host you again in the future.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
71 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

The hotel is priced well and very close to the airport. It's ideal for anyone needing to spend the night that doesn't need to be in downtown SFO. There's an airport shuttle that runs every 30 minutes as well so you don't need to spend for public transportation. I've stayed here 3 different times on business trips and never had any issues. The staff is very friendly and the rooms are good. If you need to spent a lot of downtown, this hotel might not be the best option due to its location. It's about 14 miles from downtown, which when combined with SFO traffic, can be a terrible commute.

I was surprised to see some of the negative reviews on here, particularly about it not being clean, being outdated, etc. Maybe I've been lucky but since I've had 3 good experiences, I'd say a bad experience is probably the exception to the rule.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul_Jay_Adventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norval N, General Manager at Crowne Plaza San Francisco Airport, responded to this review, July 26, 2013
Dear Paul_Jay_Adventures,

Thank you for your comments. We are happy to hear that you had a great stay with us. We are especially happy to hear of the great guest service our staff provided you with. Our staff strives to make each guests stay as comfortable and as easy as possible as we understand the things that come with traveling. We look forward to having you stay with us in the near future.

Sincerely,

Norval Nelson
General Manager
650-373-7001
nnelson@sfocp.com
Report response as inappropriate
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NV
2 reviews
2 of 5 bubbles Reviewed May 9, 2013

We are on a road trip with family and unfortunately booked 2 nights stay in this hotel. If we hadn't prepaid for this stay we would run away. Hallway smells like weed, trash / food containers not picked up, room outdated - POPCORN ceilings - don't trust the cleanliness of the room...Right by the freeway, very noisy room. Staff was friendly, but overall very disappointed..

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MV_SSV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza San Francisco Airport, responded to this review, May 24, 2013
Dear MV_SSV,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry we fell below your expectation regarding cleanliness and noise. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza San Francisco Airport

Property: Crowne Plaza San Francisco Airport
Address: 1177 Airport Blvd, Burlingame, CA 94010-1909
Phone Number:
Location: United States > California > Burlingame
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Burlingame
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza San Francisco Airport 3.5*
Number of rooms: 309
Official Description (provided by the hotel):
The Crowne Plaza San Francisco Airport is located next to beautiful Bayside Park just 15 miles from Downtown San Francisco and less than 2 miles from SFO. Featuring free Airport Shuttle Service as well as free Shuttle Service to/from Downtown Burlingame, free Super-Fast WiFi, Indoor Pool, 24hr Fitness Center, and the West Bay Cafe, serving breakfast, lunch, and dinner daily. ... more   less 
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Also Known As:
Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
Crowne Plaza Burlingame
Crowne Plaza Hotel Burlingame

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