We got stuck at SFO for the night due to United Airlines incompetence. United put us up in this hotel as well as the other 5 people in line before and after us.
Rooms: The windows were leaking cold air. The interior is dated. The dresser had black and wood color with different sized drawers. We moved our beds so that the kids could have a bed against the wall and it was apparent that it was rarely, if ever, cleaned. We didn't even have an ice bucket in 1 of our rooms. The heater blew warm air for about 5 mins and then we had to stop it because it started blowing cold air. We didn't call down to the front desk because they said they were fully booked and more honestly, we were just too tired to care after our 4 hour fiasco with United Airlines. But on a good note, the rooms were quiet and we couldn't hear any neighbors or street noise even being on the 2nd floor.
Staff: The lady checking us in seemed like she had a long day but the concierge was super nice. We wanted to grab some fast food so he called them to see what time they were open til and found a pharmacy in the area. We ran up to our rooms to change and when we were ready to go, he had a cab waiting for us.
Location: 15min shuttle ride to and from SFO.
Value: I didn't even pay and I felt ripped off. Maybe that is the norm with rooms in the $99 range, but I have found much better in that price range.
Reason for stars: If it wasn't so close to the airport and the concierge wasn't so nice, it would be getting a 1. I have stayed in a lot of hotels over the years and this is probably one of the less attractive ones.
- Official Description (provided by the hotel):
- The Crowne Plaza San Francisco Airport is located next to beautiful Bayside Park just 15 miles from Downtown San Francisco and less than 2 miles from SFO. Featuring free Airport Shuttle Service as well as free Shuttle Service to/from Downtown Burlingame, free Super-Fast WiFi, Indoor Pool, 24hr Fitness Center, and the West Bay Cafe, serving breakfast, lunch, and dinner daily. ... more less
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- Also Known As:
- Crowne Plaza San Francisco Airport - Burlingame Hotel Burlingame
- Crowne Plaza Burlingame
- Crowne Plaza Hotel Burlingame