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Hilton San Francisco Airport Bayfront
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All reviews the executive lounge san francisco nice hotel view of the bay self parking room key convenient location stayed one night shuttle service an early flight airport convenience trail california freeway
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Reviewed August 21, 2019
Not so pleased

Wonderful front desk service, after that room was half clean, had a odor only one staff was polite in greeting and conversation outside the fro desk and bartender, she was a hoot. Made great drinks and had a wonderful sense of humor

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Ask Global10584 about Hilton San Francisco Airport Bayfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded August 22, 2019

Thank you for taking the time to review our hotel. Your feedback is very helpful, providing us with insight into what we are doing well and areas we can improve upon. I was sorry to read you encountered any cleanliness issues during your stay. It is our goal to ensure all our guests leave feeling special and equally impressed with our service and cleanliness. We will continue to work towards this goal and do hope you come back to see us again soon.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019
Typical Hilton with Large Facilities

I was here for only a Saturday night stay over as it is fairly close to the Airport. Nice rooms, clean and appointed well. The hotel however was hosting several parties at the same time and staff was stressed to the limit. Service was just average.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Ask bclemence1978 about Hilton San Francisco Airport Bayfront
2  Thank bclemence1978
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded August 13, 2019

Thank you for taking the time to share your experience with us. We are terribly sorry our service was only average. It is our intent to ensure all our guests have an exceptional experience when staying with us and when that is not the case we believe we have let you down. We will continue to focus on our service delivery.

Thank you again and we hope to welcome you back again soon.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2019
Needs serious modernizing

Basic systems/amenities in room are O-L-D. AC/heating units are so loud they wake you up. Plumbing fixtures are O-L-D. The indicator that tells you which way to turn the shower handle to make the water hot or cold was just handing on the handle and fell off when I tried to adjust the water temp. Mattress had clearly seen better days- lumpy, little support, etc. A plus: there is still traditional room service (important if you get in late and want to eat in your PJs or simply don't want to sit alone in a loud bar/restaurant.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Ask gailbuckner about Hilton San Francisco Airport Bayfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded August 13, 2019

Thank you for taking the time to review our hotel. Your feedback is very helpful, providing us with insight into what we are doing well and areas we can improve upon.

I am terribly sorry to you experienced any issues during your stay. It is our goal to ensure all our guests leave feeling special and equally impressed with our service and cleanliness. We will continue to work towards this goal and do hope you come back to see us again soon.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2019
Hilton Airport

Perfect hotel if arriving late into SFO and don’t need to be in city early in the AM. Free airport shuttle is around 10 minutes from hotel and easy to find. Staff friendly and welcoming. Room was great with nice views. Being we were late up due to very last arrival, Executive lounge was busy though restocked with food and selection was standard for Hilton lounges.

Room tip: night and facing bay
Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
Ask SCOTT M about Hilton San Francisco Airport Bayfront
1  Thank SCOTT M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded August 13, 2019

Thank you for taking the time to complete a review of our hotel. Your kind words regarding our guestrooms, service and amenities are greatly appreciated. My staff never grows tired of reading such feedback from our guests.

Please come back and see us again soon.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2019 via mobile
Brown water

This hotel is very dated and gross. To my surprise when I turned in the water in the sink and shower the water came out brown. It literally looks like sewage. Fortunately I was given a $20.00 credit! Let’s just hope I don’t pick up some nasty disease from this inexcusable condition.

Date of stay: August 2019
Trip type: Traveled on business
Ask jnshupe about Hilton San Francisco Airport Bayfront
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded August 8, 2019

Thank you for taking the time to share your stay experience.

I am terribly sorry for the water issue you experienced. The issue was a result of some emergency repairs we completed.which resulted in the water discoloration you mentioned. This is not a health issue and is resolved by running the water in each guestroom for a short period of time.

We hope to see you again.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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