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pzhou650
Herndon, Virginia

Business travel

4.0 of 5 bubblesReviewed Jul 25, 2019
I have stayed at this property a few times mainly for business. I like the location because it is convenient to the airport and easy to get into the city. Staff is friendly and accommodating. Rooms are clean.
Date of stay: July 2019
Trip type: Traveled on business
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Hotels & Resorts
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this review
Responded Jul 25, 2019
Thank you for taking the time to share your stay experience with us. Our guest’s feedback is very helpful to us and greatly appreciated. I must also thank you for your continued loyalty to Hilton and our Hotel. A great measure of our success is providing our guests with an experience that compels them to stay with us again.

Thank you for your kind words regarding our staff. There is no better motivator then the praise of our guests.

We look forward to welcoming you back again soon.

Regards,
John C. Kellites / General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,240)
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All reviews the executive lounge nice hotel view of the bay room key san francisco airport convenient location stayed one night long flight shuttle service an early morning flight parking convenience sf trail california fly proximity
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Reviewed July 24, 2019 via mobile

Nice, clean hotel very conveniently located near the airport. There were a lot of great restaurants nearby. You could drive or easily get an Uber. Breakfast at the hotel was good with a ton of options.

Date of stay: July 2019
Trip type: Traveled as a couple
2  Thank amyrV2638CH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded July 24, 2019

Thank you for taking the time to share your comments with us. Like you, many of our guests enjoy our convenient location and spectacular setting. If you are visiting downtown San Francisco or have business south our location provides an excellent central location for all there is to see and do in the Bay Area. There is also the lovely walking/jogging path just outside our door, running along the bay, another favorite spot of our guests.

Downtown Burlingame is an excellent option if you are looking for alternative dining venues. Located only a few miles away it offers a wide variety of international cuisine. If you do not have a vehicle the Burlingame Trolley offers convenient complimentary transportation to the many shops and restaurant the city has to offer.

Thank you for staying with us and we hope you come back to see us again soon.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2019 via mobile

We booked a two double beds room for two nights. The hotel is located at San Francisco bayfront near SFO airport. We got the room with bayfront view and airport runway area view. A very good view. The hotel is good, but not modern.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank Jawara_JJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded July 22, 2019

Thank you for your feedback. It is wonderful to read you enjoyed your stay with us. Our staff takes great pride in providing the utmost care for our guest and they are always thrilled to read such wonderful comments from our guests. We are certainly blessed with an amazing location, offering incredible views of the Bay from many of our rooms.

Please do come back and see us again soon.

Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019

Rooms lack basic amenities. Inconvenient Parking. Somewhat dirty. I attempted to stay at SFO Grand Hyatt, but it was full. I would recommend not staying here if you are used to Marriott or other business oriented hotels. Disappointing to say the least, particularly for competitive Bay Area.

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank zzzamozzz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded July 22, 2019

Thank you for taking the time to review your stay with us. I am sorry to read you did not enjoy your time with us. We will continue to work diligently on refining our services and products. Your feedback is very helpful and greatly appreciated

Regards,
John C. Kellites / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019

hotel is near the airport & they staff was okay. issue 1. there was a smell not please with 2. unable to get hotel staff on the phone for room service or just a general question 3. the hotel is an older Hilton

Date of stay: July 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank nicolesmackey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded July 22, 2019


Thank you for sharing your stay experience with us. I am terribly sorry for the issues you encountered during your stay. My team and I are committed to ensuring our guests have a flawless experience during their time with us and will continue to work very hard to accomplish this goal.


Regards,
John C. Kellites / General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 20, 2019

My family were on vacation in California. We landed after an 11h flight
It was great to be able to transfer to the hotel via its shuttle service and to then check in and sleep quickly. The morning was great: breakfast in the Executive lounge with a wonderful view over the bay. Check out was also well managed.

Overall very recommendable esp. for families arriving late at the airport.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
1  Thank Christian N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The_GM_HiltonSFO, General Manager at Hilton San Francisco Airport Bayfront, responded to this reviewResponded July 22, 2019

Thank you for your feedback and recommendation. It is wonderful to read we could assist you with your transportation needs. Making our guests stay as carefree and enjoyable as possible is something we take great pride in doing.

We hope to welcome you back again soon.

Regards,
John C. Kellites / General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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