I was checking into the Hotel on Dec 27 around 3pm. I had a rental can and was going to return it to Hertz in several hrs. I Spoke to valet attendent and he said no problem. Just park in the garage for a couple of hrs. At the front desk I checked in and told the lady what had transpired.
I checked in and and came down to put car into the garage. The machine said swipe your room key to enter. It was not reconized . I went up the ramp backwards and when to the front desk. The man said the woman checking me in did not put a code in for the garage on my acct.. He gave me a separate card to use for the garage. Went back down the ramp and still could not enter. I saw that there was a HELP button and pushed it, an attendent answered and and raised the gate. Several hrs later I was going to return the car. Went to the garage but when I tried to exit the card would still not work. Called Help again and the gate was raised.
My Point: As a Hilton Hhonors customer I should not have to put up with this crap.
During this week I had stayed previously 4 nights at other Hilton Properties
- Official Description (provided by the hotel):
- Experience a feeling of welcome unlike any other at the Hilton San Francisco Airport hotel. Set along the charming and historic San Francisco Bay, our SFO hotel is within easy reach of San Francisco Airport, downtown San Francisco, and the greater Silicon Valley area's attractions and businesses. ... more less
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- Also Known As:
- Hilton San Francisco Airport Bayfront Hotel Burlingame