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“Great lobby ! bad rooms”

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Holiday Inn Burbank
Ranked #12 of 20 Hotels in Burbank
Reviewed August 29, 2013 via mobile

Great location near several restaurants! parking was easy and safe! great lobby very inviting but it did not par the guest rooms! elevators very slow and used by their staff ! don't understand why their offices are visible to the guests ( aka Housekeeping) rooms are dated , it looked almost like a cheap motel! I was assigned a room at the 13 th floor and it was very noisy! with construction and all, staff was polite , pool small ! Restaurant seemed nice but did not use it , very convenient location

  • Stayed: August 2013
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Thank latin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Burbank, responded to this reviewResponded September 15, 2013

Dear latin2014,

Thank you for writing a review about your recent stay with us. We are pleased to hear that you liked our hotel location and main lobby features. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. However, it sounds like we fell below your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We value you as our guest and hope you will continue to choose IHG for your future travel needs.

Sincerely,

Lera P
Case Manager
IHGCare

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Reviewed August 28, 2013

This is an outstanding location; convenient to Hollywood, and everything else in and around Burbank. Very easy to get to from the 5 freeway. This is my go to property in LA. As a Priority Club Platinum member, I am always upgraded to the high level floors that have been renovated. I cannot speak to the rooms that have not been renovated, but it seems as if they are all a work in progress. The restaurant and bar is kind of sad and lonely, but the bartenders are always friendly and I usually enjoy having a drink or two in the bar as my Thank You Gift from Holiday Inn. As somebody who stays in hotels over 100 nights per year, this is one of my favorites I stay in. Great service, would not suggest another place in the Burbank area.

  • Stayed: August 2013, traveled solo
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Thank autiger3313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2013

parking was free which is always a plus.

lobby was beautiful that I thought wow the rooms will be nice - wrong. They were about a 2 star. Small double beds, dirty windows, old bathroom and just old room in general. With an updated lobby they def need to update the room.
Upon walking in there is no coat closet but a bar on the wall. The bathroom was just a regular bathroom and there was a hair dryer. They only supplied us with two towels. Most hotels do at least 4 even with just one bed, this one had two double beds.
The hallways had really low ceilings and was just old. My 4' 8" daughter felt tall walking the hallways.

I only stayed one night so did not use the workout room or go to the restaurants.

They offer room service. There is a claim in the bathroom that if you forgot toothpaste or toothbrush, shaving cream etc they would give it to you? I assume for free?
The hotel was super close to the freeway entrance.

The beds were pretty comfy actually which was nice.
there was a microwave and nice sized fridge in the room too which was helpful. oh a coffee maker which i didn't use.

I wouldn't stay there again because it needs updating and I"m kind of picky about rooms. It's barely a 3 star for the rooms. again beautiful lobby. I like to stay in at least a 3.5 star but thought I could count on a Holiday Inn for a solid 3 star.

  • Stayed: August 2013, traveled with friends
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Thank llsmr777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Burbank, responded to this reviewResponded August 31, 2013

Dear llsmr777,

Thank you for taking the time to convey your comments regarding your recent experience with us. It is good to know you found our lobby commendable. We rely on you, our valued guest, to let us know how we are doing and how we can better meet your needs. We are sincerely sorry some aspects of the hotel did not live up to your expectations and regret that you were not satisfied with the cleanliness and condition of the room and facilities. We have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. We hope to have the chance to serve you in the near future.

Sincerely,

Zelyn N
Case Manager
IHGCare

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Reviewed July 29, 2013

I was very pleasantly surprised by this hotel. It is well managed and very well maintained. The layout of the property is a little unusual. When you pull into the driveway, it makes you wonder where the lobby is. That is the only things that could improve here though. Everything excellent from the check-in to the room and the staff. Many of the rooms have been recently remodeled, Updates include more outlets, and refreshed furniture. My room was on the 18th floor and had a wonderful mountainside view. The rooms were clean and comfortable. My room also had a nice sized refrigerator, and microwave oven. Finding the pool was a little tricky, but once I did, it was very nice. The on-site restaurant was decent, but there are many other wonderful places to eat within a couple of blocks of the hotel. I tried the hotel's breakfast one day, and it was fair, but there is a breakfast place 2 blocks away that is outstanding, so my advice is go there. All in all, a very good hotel!

Room Tip: Ask for a remodeled room. The "view" rooms are worth the price too!
  • Stayed: July 2013, traveled with friends
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Thank vzqk50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013

Nice place, clean, refrigerator and microwaves in each room, ask for high floor with mountain view and a refurbished room. We stayed on the 16th floor-mountian side (no freeway noise). Roger Summers is great! Very personable and helpful. Would stay here again.

  • Stayed: July 2013
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Thank ChrisW47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2013 via mobile

Ask for a refurbished room, very comfortable, clean & cozy. We had a room with a mountain view on the 16th floor, very nice. Roger Summers at the front desk was especially helpful. Thank you for a nice stay.

  • Stayed: July 2013
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Thank Shannon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013

Great place to stay for a quick stop over. Very old world entrance which is beautiful. Rooms are a bit old and small. Especially as we had 2 adults and 2 older teenagers with us the first time. The second time we got upgrades and had a fabulous suite. We then had plenty of room and felt very special. The place is clean, the beds are comfortable, and the service is amazing,and the price is right. They are doing it up and it will be fabulous when it's all finished.

Room Tip: Try and ask for upgrade. It's worth it :)
  • Stayed: September 2012, traveled with family
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Thank Ceeka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Burbank

Address: 150 E Angeleno Ave, Burbank, CA 91502-1911
Phone Number:
Location: United States > California > Burbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 20 Hotels in Burbank
Price Range: $162 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Burbank 3*
Number of rooms: 485
Official Description (provided by the hotel):
Welcome to the Holiday Inn Burbank - Media Center! Conveniently located for the business traveler, as well as the vacationing traveler. We offer: free parking, excluding meetings & banquets, Burbank Airport shuttle service, standard rooms, suites, meeting rooms, banquet facilities and catering; make your reservations today! Conveniently located to downtown Burbank, Disney Studio, Warner Brothers, Dodger Stadium, Universal Studios and Magic Mountain. Old Town Pasadena, home of the Rose Bowl, is just a few miles away also. Stroll down Hollywood and Highland located minutes from the Holiday Inn Burbank Media Center. Come explore all our fantastic hotel has to offer for the business and leisure travelers. ... more   less 
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Also Known As:
Holiday Inn Burbank Hotel Burbank
Burbank Holiday Inn

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