As a frequent priceline user I was extremely disappointed with this hotel. The Holiday Inn Burbank needs to be knocked down and start over again. To start off with the decor is extremely dated, I can get over that if it didnt smell dated. Throughout the hotel there is a certain odor similar to mildew everywhere you turn. Upon check in the staff was very friendly. The gentlemen handed me my key and said to take the elevator to the 18th floor and walk up a few stairs to the 19th floor where my room was. When I asked him about the stairs he said dont worry, its just a few stairs. He pointed me to the left and off I went with my three bags. I made it up the elevator to the 18th floor wondering why a 19 floor hotel only has elevators going to the 18th. I get off and start looking for these so called stairs. They are nowhere to be found. I found a housekeeping staff member and she pointed me to the end of the hall. I walked down the hall and found a door that said Fire Exit. I went out that door to find myself outside on a small balcony facing another door. I went in that door fearful I'd be locked out but that wasn the case. Once inside the 2nd door there were stairs. I dragged my 3 bags up the stairs to find another black door and went through this door. Please note, not one of these doors said anything like "this way to the 19th floor" nor were there any signs to that effect. I walked up and down the hall looking for my room 1924 and could not find it. The rooms went to 1921 only. Finally I gave up, I walked back down the 2 sets of stairs to the 18th floor and called the front desk where I was put on hold. After 10 minutes I hung up and trekked all the way back down to the front desk. Upon getting there I told the manager what happened and he pointed me the other direction apologizing that his staff member sent me to the wrong tower. So... again, I walked what seemed like a mile to the elevators, went to the 18th floor, got off and looked for the unmarked black doors only to not find anything. Eventually after walking up and down two very long unmarked hallways I found a black door with no markings. I went through it, found another black door, went through that one and was now standing OUTSIDE again on a balcony, went through the next black door, up two sets of stairs with my 3 bags and then threw the final black door to find myself stairing at the door to my room finally. This whole expedition took over 40 minutes!! Not only was I now late for a business dinner but when I walked into the room I found a dank, mildew smelling room. The room was large but sparse. Thank goodness I didnt have to spend much time here as the entertainment was a little 22" TV very far from the bed on a horrible angle in an armoire.
Bottomline, this place is the worst hotel I've seen in a very long time and while I generally stay in 4 star hotels I've had very good 3 star experiences with Priceline so I took a chance. This hotel is NOT a 3 star hotel. I travel 2 to 4 times a month on business and 3 to 5 vacations a year with my family so I do consider myself an expert on hotel accomodations. If you can help it DO NOT stay at the Burbank Holiday Inn. I would NOT consider priceline again in this area for fear of getting this hotel.
- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Burbank - Media Center! Conveniently located for the business traveler, as well as the vacationing traveler. We offer: free parking, excluding meetings & banquets, Burbank Airport shuttle service, standard rooms, suites, meeting rooms, banquet facilities and catering; make your reservations today! Conveniently located to downtown Burbank, Disney Studio, Warner Brothers, Dodger Stadium, Universal Studios and Magic Mountain. Old Town Pasadena, home of the Rose Bowl, is just a few miles away also. Stroll down Hollywood and Highland located minutes from the Holiday Inn Burbank Media Center. Come explore all our fantastic hotel has to offer for the business and leisure travelers. ... more less
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- Also Known As:
- Holiday Inn Burbank Hotel Burbank
- Burbank Holiday Inn