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“Great first impressions and wonderful staff!” 4 of 5 bubbles
Review of Los Angeles Marriott Burbank Airport

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Los Angeles Marriott Burbank Airport
Ranked #8 of 20 Hotels in Burbank
Certificate of Excellence
Houston, TX
Level Contributor
47 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Great first impressions and wonderful staff!”
4 of 5 bubbles Reviewed April 7, 2013

Having won this property via Priceline ($71/night), I was a bit worried that I hadn’t gotten a good deal. Luckily, this upscale property was a refreshing and wonderful stay during a vacation and I have nothing but praise for the staff.

Situated directed across North Hollywood Way from the Burbank airport, there is an East Tower and West Tower, which bracket the outdoor pool and cabanas. The conference center is in the back away from the main road and is quite impressive. The hotel’s gated parking lot runs parallel to all of the buildings – it is split between “hotel guest parking” and “long-term airport parking” and the airport shuttle. Parking for guests runs $18/night.

The lobby is classy, modern, and understated. Refreshing water urns (filled with cucumber and orange slices) are available to guests. I was greeted by Paul at the front desk – he was polite, warm, and a genial first ambassador for the property who didn’t bat an eye when I mentioned that I was a Marriott Rewards guest who came via Priceline. I quietly asked if there were any packages that combined the overnight parking fee with internet access since I’d hoped to save a few dollars; Paul mentioned with a smile that there wasn’t a standard one but he’d put together a deal for me. I was elated when he waived the normal $12.95 daily internet fee. Kudos to the management for allowing their front desk the ability to satisfy guests!

My room (#525) was in keeping with Marriott standards: two queen beds with firm mattresses, fine linens, ample work desk, large flat-screen TV, classy furniture, an efficient A/C system, and a well-appointed bathroom. I appreciated the reading lights built into each bed’s headboard, too. The bathroom’s granite counter space was of special note since there was a lot of it – no need to worry that you won’t have enough space for your toiletries.

Housekeeping was wonderful each day in tidying up my bed, fluffing pillows, and restocking the bath. It was great to see them each day in the halls attending to the other rooms and I enjoyed handing them each day’s gratuity for a job well done.

While I did miss having an in-room safe and refrigerator that are often staples in the Courtyard by Marriott line, I was still happy with the fact that an ice machine was at the end of the hall. I would gladly stay at this property again on future visits.

Since this was my first visit to Burbank, I was pleased that the airport area wasn’t the traditional scruffy one that usually plagues most airports. The airport itself is cute, convenient, and passenger-friendly. Want to know how decent an area this was? I returned my rental car the night before to the airport and walked down the passenger sidewalk, across North Hollywood Way, and into the hotel with no trouble or worry at all.

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Room Tip: Minimal airport noise due to well-thought double paned windows.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank MajorMarket
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, April 9, 2013
Thank you so much for your kind words regarding your recent stay at the Los Angeles Marriott Burbank Airport Hotel. We are delighted that you were pleasantly surprised by not only the hotel but by our dedicated staff and their personalized service. Your generous acknowledgement of their efforts is truly appreciated and we are grateful for your helpful description of your experience for others. Please note that refrigerators can be requested for a nominal fee and use of a safe deposit box is available to all guests. We hope you have another chance to return and re-experience all you have come to enjoy while here. Thank you for your gracious review.
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793 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
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UK
Level Contributor
142 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed April 7, 2013

Stayed here two nights, rooms and hotel very dated but clean and comfortable. This hotel is very expensive for the standard of the rooms, primarily because of the huge parking charge, about $100 for the room is ok but an additional $26 to park is out of order. This isn't a city centre location where there's a lack of parking or parking is expensive.

Otherwise it was a good stay, bar staff very helpful and bar food excellent.

  • Stayed April 2013
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TimBrooksbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, April 9, 2013
Thank you for taking the time to share your experience with us here at the Los Angeles Marriott Burbank Airport Hotel. We’re happy to see you enjoyed your accommodations and a relaxing meal and drink in the Daily Grill. Our valet parking is an excellent service that provides quick and efficient service of your car and does cost a bit more than self-parking, which is available for $18/day. While our location is not considered a big city, we do cater to a large amount of people who park here and fly out from Burbank Airport. We hope to be able to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed April 3, 2013

Need to fly from Burbank super early ? Not a morning person ? This hotel might be the ticket.
This hotel is located directly across the street from the Burbank Airport .It's got good parking,a spacious lobby,gym,pool,nice people.
The room was OK.Nothing to write home about.Mediocre bedding ,OK bathroom. There are NO movie channels-the restaurant (which has other pretty good locations) is ,well -pretty awful Not much thought into anything taste wise.Oh and could you turn the HORRIBLE MUSIC DOWN PLEASE ??? It's not adding to the atmosphere ! There room service-blah.
It's a bit high priced for the room itself but you ARE a stones throw from your flight,sooooo...you know.
This is most definitely a business hotel.Lots of meetings and conventions here.There is a nice outdoor area-lind of a cool lounge-y vibe.

Room Tip: Kind of stuffy in the rooms.
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  • Stayed March 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WeRTrippin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, April 9, 2013
We are truly disappointed to learn that your stay with us was not more enjoyable. Our location is but one of the many assets that our guests find enjoyable and we regret that your experience did not reflect that. We appreciate your suggestions regarding the music and will take them into consideration. Thank you for reaching out to us and letting us know about your stay. It would be our hope that you would return for the exceptional stay that you deserve. Thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed April 2, 2013

This hotel is so convenient for LA and Burbank Airport is a jewel. The hotel staff is top notch; the rooms are everything you expect from a full service Marriot, beds are great everything was clean and fresh. The bar and happy hour food is a great place to relax and before 7 pm a chicken pot pie for $5 can’t be beat. The conference center is also convenient although in some areas showing a little age. Only one suggestion for room service, pick up your trays, there were two dirty dish trays on the floor of my corridor when I checked in at 6.30 pm and they were still there at 7 am the next day, not very sanitary. Overall you will not do better for this area. Breakfast buffet was good but a little too expensive at over $20 with tax and tip.

Room Tip: I stayed in the annex building for the first time, it's mid way between the main building and th...
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  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Malcolm F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, April 9, 2013
Your kind comments regarding your recent stay at the Los Angeles Marriott Burbank Airport Hotel are truly appreciated. We can’t thank you enough for your generous acknowledgement of our dedicated staff and for your helpful suggestions for other guests. Thank you for alerting us to the issue with room service trays; we will be sure to re-emphasize with our staff our commitment to providing a refreshing experience for everyone. We look forward to welcoming you back again for another great stay and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
385 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
2 of 5 bubbles Reviewed April 1, 2013 via mobile

As with all North American Marriott hotels now this one closes the lounge on the weekends and doesn't offer breakfast in the coffee shop for its most loyal guests. No refrigerator is provided in the room nor is there even a safe in the room. Welcome to 1950 and the world of safety deposit boxes at the front desk. Actually, I don't think that the hotel has changed much since it was built, many years ago. Time for a total refresh.

The hotel charges approximately 20 dollars for parking, which other reviewers have complained about already and the exit out of the parking area is very difficult to locate. No complimentary coffee is provided in the lobby area.

On the plus side, the hotel was clean, located close to the airport and easy to find. You can get way better value at other Marriott properties in the area.

Stayed March 2013, traveled solo
Helpful?
Thank Hkloban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, April 9, 2013
Thank you for taking the time to provide us with your feedback from your stay. We are happy to read that our convenient location worked out so well for you, but truly disappointed that the remainder of your stay was not more impressive. Our suites are equipped with mini-refrigerators and wet bars, and if a guest has a need for one in our guestrooms, one can be provided for a nominal fee. Parking in our secured lot is provided at $18 per night for self-parking and $26 per night for valet. We hope for the opportunity to welcome you back and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tacoma, Washington
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 30, 2013

Front desk staff and housekeeping were very courteous and helpfulful and property was very clean. Only drawbacks were no refrigerator in room or table to eat on. Parking was plentiful but very expensive per night. If I didn't need a car to get around, hotel offers free airport shuttle.

Room Tip: Ask for a room away from the ice machine. Too noisy.
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  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Theresa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, April 2, 2013
Thank you for taking the time to share your experience at the Los Angeles Marriott Burbank Airport Hotel. We are happy to read that you enjoyed your experience, but would like to offer a helpful tip for any future stays. Refrigerators are readily available in our suites, and upon request, can be supplied in our guestrooms for a nominal fee. It would be our pleasure to welcome you back on your next visit to the area and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakersfield
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed March 22, 2013

This is a very comfortable hotel near the Burbank Airport. The beds were fine, plenty of hot water, food is good. No problem to order gluten free food. Easy parking. I would definitely stay at this hotel again.

  • Stayed March 2013, traveled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PattyBY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottBurbankLA, General Manager at Los Angeles Marriott Burbank Airport, responded to this review, March 25, 2013
Thank you for taking the time to share your comments. We’re thrilled that you had the opportunity to indulge in the Daily Grill’s extensive gluten-free menu and that your stay was relaxing and comfortable. We’d love to welcome you back to the Los Angeles Marriott Burbank Airport Hotel in the very near future and we thank you for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Los Angeles Marriott Burbank Airport

Property: Los Angeles Marriott Burbank Airport
Address: 2500 North Hollywood Way, Burbank, CA 91505-1019
Phone Number:
Location: United States > California > Burbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Burbank
#5 Business Hotel in Burbank
#9 Family Hotel in Burbank
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Los Angeles Marriott Burbank Airport 4*
Number of rooms: 488
Official Description (provided by the hotel):
Receive movie star treatment at Los Angeles Marriott Burbank Airport. Our 50,000 square feet of deluxe meeting facilities, 22 breakout rooms, four VIP boardrooms and convenient services make us a premier conference center in the city. Professionals and vacationers alike will appreciate meals at the Daily Grill in addition to our full-service business center, Media Lounge, valet parking and free shuttle to the Burbank Bob Hope Airport (BUR). Our Burbank hotel also has a state-of-the-art fitness center, two outdoor pools and shaded cabanas surrounding fire pits for a peaceful evening under the California stars. When it comes time to turn in, our two newly renovated California guest towers feature luxurious rooms with soft bedding for a sound night's sleep. Some of Southern California's hottest attractions, including Warner Bros. Studios, Universal Studios and the Hollywood Walk of Fame, are within easy reach when staying at our luxurious Burbank hotel. ... more   less 
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Also Known As:
Los Angeles Marriott Burbank Airport Hotel Burbank
Marriott Burbank Airport Hotel
Burbank Marriott

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