Items were taken from our hotel room. We alerted the hotel staff immediately. We were told that "this has never happened before" - therefore could not have happened. The manager basically implying we were lying about the items. Trying to say we either left them elsewhere, or never had them at all.
There was no apology. He mentioned the hotel safe, but I'm sorry, never did I think that souvenirs would need to put into a safe, should we then try to keep our entire luggage in the safe to keep it from being stolen from a locked room?
To be treated as if WE, the paying guest, are the guilty party is no way to run an establishment.
We will never stay there again and would advise others to keep anything/everything LOCKED up, because if it gets stolen - management won't care!
- Official Description (provided by the hotel):
- Brand new hotel in an excellent Burbank location, only minutes from famous attractions and major media headquarters. All our rooms are large and feature: elegant furnishings, pillow top beds, microwaves, minifridge & much more. Complimentary continental breakfast and high speed Wi-Fi, and we have a fully featured business room, pool, guest laundry, & fitness room. ... more less
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- Also Known As:
- Best Western Media Hotel Burbank
- Best Western Burbank
- Burbank Best Western