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Extended Stay America - Los Angeles - Burbank Airport
Ranked #19 of 20 Hotels in Burbank
Reviewed February 17, 2014 via mobile

Address is deceiving on map. Their address (on iPhone 5) leads you to the Marriott Hotel. It's behind Marriott Hotel (across a Staples store). Other than that, good location. Near Burbank Airport and Porto's. You can also walk to several restaurants, Starbucks and Target. There's also a Nordstrom Rack and a Marshall's.
When I arrived, there was no one at the reception desk although I can hear voices behind the wall. Had to call out to get their attention. The free wifi is slow; might as well use LTE if you have it. Room was nice; bathroom was clean. The bed was more than adequate. Overall, good for a couple of nights' stay.

  • Stayed: February 2014
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Thank flipinsf1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded February 19, 2014

I appreciate you taking the time to write a review of your experience at our hotel. It is so rewarding to know that you were pleased with the level of cleanliness throughout our hotel and your comfortable room. We appreciate you letting us know that the hotel was hard to find on GPS and are sorry for this issue.

Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Reviews (207)
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138 - 144 of 207 reviews

Reviewed January 8, 2014

I went here with my boyfriend to visit his family for christmas and new years. during our 3 weeks stay, this hotel really made us feel like we were home. From the outstanding service of the front desk personnel, housekeepers who kept our room nice and clean each week, a laundry room and a shopping outlet across the hotel that had everything we need. Especially Target, I was able to grocery shop there and cook some home cooked meals for my boyfriend and I since eating out everyday would have been too costly. We are thinking of moving to california sometime next year so we definitely would return to this hotel while house hunting since they offer a weekly rate that we found affordable. What else can you ask for, this hotel was so accommodating!

  • Stayed: December 2013, traveled with family
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Thank Rosey_Rose29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded January 10, 2014

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with the service provided by our entire staff! We truly value everyone who works for us. As well, it is great to know that you liked our hotel's location and affordable rates.

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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Reviewed January 7, 2014

Came here from Florida for the rose bowl game, I was a bit uncertain due to other negative reviews but because we were going with our other friends who already booked a room there, we decided to take a chance. My husband and I must say we were pleasantly suprise by the friendliness and how helpful the staff were! we were told the hotel had went through some remodeling and upgrade over summer so our stay was very comfortable and relaxing. We didnt use the kitchen much because who wants to cook when on vacation?! But having it was convenient. They had complimentary grab and go breakfast which was nice since we were always rushing out in the morning. The front desk staff were so informative on what things to do and they mention downtown burbank which had good bars and restaurants that we definetly went to almost every night we were there. Great location, close to everything.

  • Stayed: January 2014
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Thank timmNjenn637
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded January 10, 2014

I want to thank you for taking the time to post a review of your stay. It's great to hear that you had a great stay with us during your vacation. I hope you and your Husband enjoyed the Rose Bowl game as it was a very exciting one to watch!

Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

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Reviewed January 7, 2014

We had stayed at this location while on business in the area. The staff was friendly and efficient in taking care of our needs. While away on business, it's nice to have the comfort of internet access and a Staples right next to you for all your needs.
We liked the fact that there was a kitchen if we didn't feel like eating out, and wanted our own food, or for your leftovers that you can heat up the next day. The nearby shopping mall was perfect because it was walking distance and you could find whatever you might need, or just want to "shop".
The rates were very reasonable, and whether a stay at this hotel for business or a family trip, you can't go wrong.

  • Stayed: December 2013, traveled on business
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Thank Miley20132014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded January 10, 2014

Thank you for posting such a wonderful review of your stay. I'm so pleased to hear that you enjoyed our staff's friendly service and our hotel's location. The staff and I would love to provide you with another comfortable stay in the future.

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Reviewed January 6, 2014

Opening the door to walk into an empty lobby and having access to any room is scary! Using the lobby phone to contact someone to check us in and having to call six times just to get an answer was outragious. The smell in the lobby alone was sickening! The website says this was recently renovated, with what? Seriously, this is comparable to a Motel 6. None of the details of my reservation were corret which forced us to find another hotel on New Years Day at 1:00 in the morning. Affordable yes, clean-no, customer service was good. I would only stay here as a last option.

Room Tip: Be specific when you make your reservations!!!
  • Stayed: January 2014, traveled as a couple
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3  Thank ImLucyRichardo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded January 16, 2014

Thank you for your recent review of your stay. I am sorry to hear about the difficulty you experienced while when you arrived. I met with the staff, and we will make sure the phone is always on the night attendant to ensure that no guest is left waiting in an empty lobby. I have also met with our cleaning staff to ensure the lobby is constantly odor free. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you have any additional feedback, please reach out to me at bbt@extendedstay.com. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.

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Reviewed December 22, 2013

We returned for 3 nights and would return again if needed. Always love having a small kitchen area for the left overs from the many restaurants near this location. Easy access on and off the 5 from Lincoln street. Burbank has great shopping and theaters too. Room was clean and fulfilled all basic needs. My biggest complaint is that the sheets and towels were like sand paper. Breakfast is supposed to be a grab and go - and so it is. No complaints here except please dedicate a hot water carafe to ONLY hot water. The taste of coffee oils in tea or oatmeal is not appreciated.

Room Tip: Rooms on the north side are probably quieter. Lobby entrance is on the south and there is a train tr...
  • Stayed: December 2013, traveled with family
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2  Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2013

Very good locality. Same complex has a lot of shopping centers. Especially target has everything you need if you have forgotten any essentials. Rooms were pretty neat and room service were very good as always . Just that the intercom didn't work in my room but that anyways was not a big problem.

  • Stayed: December 2013, traveled with family
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Thank Dinesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Los Angeles - Burbank Airport, responded to this reviewResponded December 23, 2013

Dinesh - I want to thank you for taking the time to post a review of your stay. It's great to hear that our prime location was convenient for you during your stay and that you found your suite clean and comfortable .

Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Los Angeles - Burbank Airport

Address: 2200 W Empire Ave, Burbank, CA 91504-3405
Phone Number:
Location: United States > California > Burbank
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #19 of 20 Hotels in Burbank
Price Range: $124 - $167 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Burbank Airport 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Extended Stayamerica Los Angeles-Burbank Airport Hotel Burbank
Extended Stay America Burbank

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