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All reviews wood floors universal studios breakfast buffet is great hotel movie theater definitely stay here again recommend this hotel lounge area thin walls perfect location nice stay rooms are nice enjoyed our stay clean hotel within walking distance parking garage plenty of parking
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Reviewed May 16, 2018

Lots of issues. Property is new but seems like they went on the cheap when the outfitted this hotel. Noisy, lousy internet, desk staff did not know how to connect to premium internet which I was entitled to, beds were not comfortable (big surprise for this level of property).

  • Stayed: May 2018, traveled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank gdstuart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestCoastHotelMngmnt, Manager at Hilton Garden Inn Burbank Downtown, responded to this reviewResponded May 17, 2018

Dear gdstuart,

We are so sorry that your stay at our property didn't live up to your expectations. That is not the kind of experience we want you to have. We will share your comments with our staff, so that we can improve and train everyone on how to connect to premium internet. We thank you for being a Hilton Honors Diamond member. If there is anything else we can do to make your next stay better, please give us a call.

Best,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2018

Let me start by saying I'm quite picky when it comes to hotels. The entrance is beautiful. The rooms have engineered hardwood so no yucky carpet. The bed was very comfy with nice (and lots) of pillows. Nice big tv. The bathroom was ok too. We were on the furthest part of the building (by swimming pool facing street) so you could hear the street noise a little bit. Also, you can hear stomping/thumping from the floor above (cleaning staff???) in the morning. There is an extra fee for the parkade but we really enjoyed the use of it. It was a little expensive but, you get what you pay for.

Stayed: May 2018, traveled as a couple
Thank GoldenLoverinAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert D, Front Office Manager at Hilton Garden Inn Burbank Downtown, responded to this reviewResponded May 15, 2018

Thank you for taking the time to review the Hilton Garden Inn Burbank Downtown. We are thrilled you enjoy your stay and the amenities we have to offer. The next time you are in the L.A area hope you will stay with again

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Reviewed April 26, 2018

We arrived a bit early for check in and the two girls behind the desk seemed more interested in their own conversation than checking people in. It was lunch time and we were asking for suggestions to kill time before our room was ready but they weren't very helpful. After we checked in, everything else was great. Clean and comfortable rooms. The staff we ran into after that were all super friendly and helpful. I would stay here again for sure.

  • Stayed: April 2018, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank J1185BQshannong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2018

We stayed here for a wedding and was expecting a normal Hilton Garden Inn. This was anything but. Rooms were well appointed and updated. Great customer service both during and after our stay. Close to restaurants and to downtown Burbank. We will definitely stay here again.

  • Stayed: March 2018, traveled with friends
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2  Thank pitter22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2018

Very welcoming at our late arrival...split of wine at the ready. Room was clean, comfortable and value added. Stop at the bar and if Patrick is working say “que”and wave. You will hear a cute story and get a big smile along with great service.

  • Stayed: April 2018, traveled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Momiov1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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