The staff is probably the nicest I've encountered in any hotel. I dealt with the front desk, housekeeping, room service, and gift shop personnel, and every single person was helpful, cheery and NEVER annoyed because I was asking questions.
Very good location...close to Knotts and right near the 91 and 5 freeways.
The room I was in (229) needed updating, but overall was clean.
My room was overlooking the pool and was quiet (except for the heating unit); I can't speak for those facing the freeway.
Room service was prompt. The food was from their restaurant Ventana. It was hit and miss to be honest, however, the southwest salad was very good as was the Thai red curry. The hummus appetizer was really bad as was the scrambled egg, house potatoes and toast breakfast.
I rate them a 4 mostly because of the location and the staff...seriously friendly people.
I would stay there again.

I have tried quite a few hotels in the are as we visit quite often and by far this was the best room we have been given for the price in a 10 mile radius. Yes it is right off of the freeway, but it has a nice welcoming lobby and the rooms were clean and bigger than any other rooms i have booked for the price. Free parking, free WiFi, the only thing I would suggest is that they have a security driver at night as there tends to be people that park there that are not staying in the hotel. I also wish hotels would provide magnified mirrors for us nifty at fifty people :-). Overall a nice stay, even my son was impressed.

Overall, this Holiday Inn is an excellent stay and good value. The room was clean and room service was prompt. The shuttle service left much to be desired. If you did not give them more than 1 hour's notice, they would not pick you up. We called 55 minutes before we wanted a pick up and they said since it was less than an hour, it would not happen. We spent more time using ubers and taxis and spent money on such that we had not planned on spending. We chose this hotel for the free shuttle service. If I had known the limitations in the shuttle service prior to booking, I would have chosen a different hotel. That being said, Mitchell at the front desk was fabulous. Friendly and very helpful. He assisted with information on bus routes and movie times. There is a 4D theatre near the hotel, but we never managed to try it out. Fuddruckers is right next door and a Subway shop is not too far from there, also. Denny's is across the street and there is always Grubhub for food, as well.

We did use the on-site restaurant for breakfast 2 mornings as kids eat free. The service in the restaurant both mornings left much to be desired. The first morning many people who came into the restaurant after us were served the breakfast before us even though we had ordered before they arrived. The second morning it took 25 minutes just to get 2 OJs and another 15 minutes or so to order breakfast. We waited another 20 minutes or so after finishing our meals before we could get the attention of the waiter in order to be able to settle our bill.