The staff is probably the nicest I've encountered in any hotel. I dealt with the front desk, housekeeping, room service, and gift shop personnel, and every single person was helpful, cheery and NEVER annoyed because I was asking questions.
Very good location...close to Knotts and right near the 91 and 5 freeways.
The room I was in (229) needed updating, but overall was clean.
My room was overlooking the pool and was quiet (except for the heating unit); I can't speak for those facing the freeway.
Room service was prompt. The food was from their restaurant Ventana. It was hit and miss to be honest, however, the southwest salad was very good as was the Thai red curry. The hummus appetizer was really bad as was the scrambled egg, house potatoes and toast breakfast.
I rate them a 4 mostly because of the location and the staff...seriously friendly people.
I would stay there again.