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“Bad, Bad, Bad, no other words” 2 of 5 bubbles
Review of Holiday Inn Buena Park Hotel & Conference Center

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Holiday Inn Buena Park Hotel & Conference Center
Ranked #4 of 18 Hotels in Buena Park
Certificate of Excellence
Sachse, Texas
Level Contributor
159 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Bad, Bad, Bad, no other words”
2 of 5 bubbles Reviewed July 10, 2013

I booked 2 rooms as i have foster children. They separated the rooms in different floors even after specific request and after speaking to the Manager when the room was booked requesting adjoining rooms. the manager promised they would be and that was a lie. upon arrival they were in different floors, after almost 1 hour in the front desk, and after several request to speak to a Manager they finally gave us 2 rooms together at the furthest end of the Hotel as if to punish us. By the way I am still waiting for the GM to call me. During the check in I noticed that they had a deal going on with about 75 people in a meeting room, this is where the other problem started. NO PARKING, after another 20 minutes trying to figure out where i would park finally a maintenance man told me to park at a location where it stated no parking allowed. I asked if this would create a problem, he said no that he would notify the right person. Guess what! the next morning I wake up with a huge note on the window of the car that I was illegally parked, when i asked the front desk why that was done i was told that there was no way anyone could have told me to park there and if i did it again i would get towed.

That same morning i took y foster kids to the free breakfast they had and we get there at 9:15 am the breakfast ended at 9:30 AM at exactly 9:30 AM the waitress came to the table and ready for this "REMOVED OUR PLATES FROM THE TABLE WITH FOOD BECAUSE IT WAS 9;30 AM AND SHE HAD TO CLOSE" yes its true, the removed the plates with food because it was 9:30 AM and she had to close.

Everyday we spent there was no parking since there was a nearby bus pick up it looked like everyone parked in that lot including 18 wheelers that take up 6-7 spaces of parking. The staff was very rude and had a could care less attitude. The Managers were always too busy to talk to you. I called their corporate office and they forwarded it the Hotel Manager who again, I am still waiting for his call.

You read comments that this place is good, well if you travel as much as i do this Hotel even after this so called remodeling some people claimed on their comments is very, very, very poor. the hotel rooms are dirty, the hallways not maintained, the Internet does not work, the shuttle driver is rude and he thinks he has every guest eating out of his hands simply because he takes them places, this is done only if he has time and once again you are RIGHT, HE NEVER HAS TIME. Stay away from this place as you would the Plague these employees do not care, the rooms and the service is horrible, there is never parking, and there are many choices in the area that are nicer and better. We moved from the Hotel and let them keep our money for 2 rooms and for 2 nights because we could not take the smell, the heat in the hallways, the none working air conditioners. DONT STAY HERE...Holiday Inn brands are deteriorating day by day as witnessed by last year not winning a Hotel award that they normally win, and this Hotel is a perfect example of WHY!

Room Tip: Choose another Hotel in the area, you will Thank Me, and if you do stay here you will think back at...
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  • Stayed July 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank PlatinumMember174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, July 15, 2013
First let us apologize that you did not enjoy your stay. We pride ourselves on providing a quality experience from amenities to services and are very disappointed when reading a review such as this. Though both our General Manager and Director of Operations both made attempts to come to a resolution, it's unfortunate that together we weren't able to find a way to make it right for you. Please do know that we value all guest feedback... both positive and constructive. This is the best way for us to improve our services and continue to offer excellence to our future guests.
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476 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (79)
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English first
London, United Kingdom
Level Contributor
61 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed June 27, 2013 via mobile

We have stayed here twice now and have had a great experience both times. We had an easy check in and had a great newly refurbished room. The hotel looked as if it has just had an overhaul as we had all new carpets on the halls and it was very clean. We had the most comfortable beds and even a choice of pillows! We used the knots farm shuttle service and the driver was excellent. It was within walking distance of knotts farm if you fancied a stroll (about 15 min walk). It was surrounded by restaurants, all within walking distance. Overall if you want an excellent value hotel in a good location to knotts and Disney this is the place to stay. Excellent hotel !

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tanlines2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, June 28, 2013
Thank you for noticing! Yes, we have just gone through a major 'overhaul' as you put it. So glad you enjoyed your stay and thank you for continuing to choose Holiday Inn Buena Park during your visits to Orange County.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed June 12, 2013

Internet? Not working
Key machine? Not working
Parking? Ha!
Room? Took me OUT of the executive room I was booked in and put me into a crap one next to the elevator.

Stay here again? I'd rather chew on broken glass

  • Stayed June 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, June 14, 2013
Though we make every effort to ensure our guests have a 'picture perfect stay,' occasionally ... issues arise. Our goal is always to ensure our team resolves problems quickly and efficiently allowing guests to enjoy their stay. As management, we truly appreciate guest feedback such as this, which tells us specifically where we need to focus our time and energies to continue providing excellence in guest experience. Thank you for your post.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sierra Vista, Arizona
Level Contributor
125 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed June 4, 2013

My husband and I have stayed here quite a bit over the past two years and we enjoy it. The staff has always been helpful. Earlier this year my father had some medical complications and we drove all night from Arizona to CA. The person at the front desk checked us into our room at 3AM with no hassles. It was much appreciated after the long, stressful drive.

The bar area is cozy. You can have a little popcorn for a snack to have with your drink and you can order dinner in there. They also turn the bar into a breakfast area in the morning which serves great breakfast. It's more than "continental".

This is are "go to" place when we're in the area

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DandRWolfe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, June 5, 2013
Thank you for continuing to choose Holiday Inn Buena Park when your travels bring you to the Buena Park/Orange County area. We are so pleased to be your hotel of choice.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
palm desert, ca
Level Contributor
171 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed June 3, 2013

it was ok here. last time i was here, they were replacing the carpets and i had a sinus infection for about a week after. friday i slept horrible so saturday it occurred to me; turn off the a/c. i slept much better. the a/c sounded like a freight train and made the whole room shake. check in is great , nice staff too. the room was real nice. but, breakfast is not included

  • Stayed June 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sgtwrench
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, June 5, 2013
Thank you for your feedback. We apologize that you did not rest well with the A/C turned on - but are pleased that you found our staff nice and helpful. We will look for ways to continue to improve our services and amenities to WOW you on your next visit to the Orange County area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed May 8, 2013

My husband and I always stay at this hotel for our Christian Bible study training. The hotel provided us with group discount and free breakfast for our group. The rooms and spacious and clean. The lobby is very nice and fancy. The free breakfast is enormous is proportion. It's location is also very convenient. It's across the street from Target and there are quite a few restaurants within walking distance. It is also a short drive away from Buena Park mall.

I like eating at the Sizzlers nearby. You can save money by ordering a packaged combo that includes an entree and access to salad bar. These combos allow you to eat from the salad bar for just a few more dollars. The salad bar has plenty of food including meat and dessert. You can fill up on the salad bar and then take your entree to go for a later meal. This way you get two meals out of your purchase.

You can also save money if you do not want to rent a fridge. Go to target and buy a styrofoam cooler for under $10, and use the free ice from the hotel.

  • Stayed December 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
Helpful?
2 Thank flower154943
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, May 15, 2013
We appreciate your comments and are happy you found our location near various restaurants and convenience stores like Target convenient. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed May 4, 2013

5 of us stayed at Holiday Inn Buena Park for 7 nights (End April-Early May).

On the 2nd day, we were supposed to be picked up by Gray Line tours for our trip to Universal Studios as well as a Hollywood tour. When our bus did not arrive, the front desk personnel helped to phone the company but I was told that the bus waited for 10 minutes and left. We were also told the only way for us to continue on the trip was to make our way down to their company via taxi. Benny the Bell Captain, saw that we were facing some difficulties and talked to the Gray Line tours representative on my behalf. In the end, he managed to reason with them and arranged a taxi for us, of which the taxi fare was bourne by Gray Line tours. All of this is all thanks to Benny's help! He was very alert and helpful in more ways than we can ever imagine! Whenever we approach him, he was more than willing to help us & go the extra mile to ensure the best for us. It is such star members like Benny that gives us the assurance to continue staying at Holiday Inn hotels.

If I may add, he definitely deserves a pay rise or promotion of sorts! With this excellent service that he provides, I'm sure many more guests will stay at Holiday Inn!

  • Stayed April 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheM0ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, May 7, 2013
Thank you so much for your very kind review. We'll pass along your kudos and comments to Benny. We agree, he is definitely an asset to our team here at the Holiday Inn Buena Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Buena Park Hotel & Conference Center

Property: Holiday Inn Buena Park Hotel & Conference Center
Address: 7000 Beach Blvd, Buena Park, CA 90620-1832
Phone Number:
Location: United States > California > Orange County > Buena Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Buena Park
#5 Business Hotel in Buena Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buena Park Hotel & Conference Center 3*
Number of rooms: 248
Official Description (provided by the hotel):
Anaheim area hotel located in Buena Park, CA minutes from Disneyland, California Adventure, downtown Disney Shopping, Knotts Berry Farm, Soak City, Medieval Times and Pirate's Dinner Adventure, Holiday Inn Buena Park offers free parking and free shuttle to local attractions. This newly renovated hotel also boasts free wi-fi, the largest outdoor heated pool and whirlpool in the area, as well as a restaurant and bar serving breakfast, lunch, dinner and room service -kids always kids stay/eat free at Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Buena Park Hotel And Conference Center
Holiday Inn Buena Park Hotel & Conference Buena Park
Buena Park Holiday Inn

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