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“Family friendly hotel and good service”

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Holiday Inn Buena Park Hotel & Conference Center
Ranked #4 of 18 Hotels in Buena Park
Sunnyvale CA
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Family friendly hotel and good service”
Reviewed February 12, 2012

We stayed for a night with two kids, it is 5 minutes away from Knotts Berry farm. They have a shuttle. We checked in around 7 PM, found out our room was quite far from the check in area and we could not find it right away, we need to go around the parking lot and could not get in with the swipe card, it was not working, need to go back to front desk to get it working again, The corridors leading to room were quite dingy and musty. We did not like the room, we asked for another room, they gave us another room. We had booked a room facing pool with patio. Room was okay, when we sued the shower, we realized the shower head was badly broken, with water dripping down in a straight line, we were too tired to go and ask for another change. Could not take proper shower. Pool access and tub were nice.

Breakfast was good, kids eat free with purchase of adult meal.

When we checked out we complained about the shower, manager was nice enough to take 50% off from our bill for inconvenience and promised to fix the shower.

Despite the shower experience, I would still recommend the place.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank arun0708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, February 14, 2012
Our goal is always to provide our guests an exceptional experience - both in services and accommodations. We'd like to officially apologize that we did not live up to our expectations... or yours during your recent visit. When we know there is an issue, we do our best to resolve it prior to check-out, so that guests may enjoy their stay. Thank you - we appreciate your honesty, your patience and understanding and your recommendation and hope that we are able to prove to you that we can and will do better on a future trip to Buena Park. Safe travels.
The Team at the Holiday Inn Buena Park
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489 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
Reviewed February 7, 2012

This Holiday Inn was very clean and when the ice machine broke they sent up ice to our rooms. The location is great just a hop skip and jump to Knotts Berry Farm and if you get onto the freeway you about 5 to 10 min.from Disineyland. The price wasver good since we had a function over at the Knotts Berry Resort and they were going to charge us about 50.00 more and their rooms were'nt as nice. The only thing I do wish is that they keep their restraunt and bar opened alittle longer. It would have been nice to have a drink after 11:00 with a little snack. But other than that it was great.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with cheaprooms.com

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, February 10, 2012
So glad to hear you enjoyed your stay with us at the Holiday Inn Buena Park, and took advantage of our location near Knott's and Disneyland. In regards to your concern about our lounge hours -- yes, we do close weekdays at 11pm (due to limited demand after that time), but will stay open on weekends until midnight if the bar is 'buzzing." Thanks for the feedback and we hope to see you again on your next trip to the Anaheim area.
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Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 16, 2012

Just want to share my experience with this hotel. My family and with my friends family stayed 1 night on 25/12/2011.I have booked and paid for the hotel through agoda.com for 2 rooms but when we arrived on 25/12/2011 at arround 9pm to get our rooms from the reception they told us we have to pay for the rooms again and there is no record of we already paid for the rooms. I explained to them but they insist and they were rude to us. I dont have the record because i paid to agoda a few months back which is $265 and the hotel charge us $282 when i saw my bank statement.I still do not understand why they do not have our record. The hotel do not have any customer service at all.I was shocked when we and our friends were talking in our room suddenly the security guard came knocking saying that we were talking loud which we did not I have stayed in a lot of hotels around the world and this is the first time i had this kind of experience .I stayed at this hotel in 2010 thats why i wanted to come back again last year. Now i think i will never stay at this hotel.I have already checked with agoda and they have already deducted from my card and hotel also have deducted from my card for the rooms .I hope the hotel can do something about this and their customer service.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kumar389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, February 10, 2012
First, let us apologize not only for your unhappiness with the hotel experience, but also for the delay in our reply as we were researching exactly what happened with the billing issue. We've been in contact with Agoda. It was the fault of our front desk agent in regards to the billing. Your reservation was made about 30 minutes prior to arrival (which doesn't excuse the billing issue) and the agent inadvertently charged your card, as did Agoda. After confirming the issue with Agoda, we reversed the charges on your card.
We do appreciate your returning to the Holiday Inn Buena Park. We are not perfect, but we truly strive to provide excellent customer service and when an issue does occur, we try to correct it quickly and efficiently so guests can enjoy their stay with us. Thank you for bringing the issue to our attention so that we could resolve it. On behalf of our entire team, we are truly sorry for the inconveniences experienced during your stay.
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La Mirada, California
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 27, 2011

We stayed one night after spending a busy day at Knotts Berry Farm. The hotel is in a perfect location for visiting the tourist spots in this area. The lobby is large and leads to the reception area, the lounge, and a restaurant. We tried the lounge and found it very relaxing, with a good staff, cold drinks and a large tv. We encountered two issues, the lamps were unplugged and the coffee maker was not usable, the wrong parts were supplied. I would expect the staff to check that all is in order in the room before check-in time. However on the positive side, we were provided with a new coffee maker and free room service coffee. All was well with the world after coffee was provided. The rooms are clean and comfortable with pillows tagged soft or hard. The room overlooked a small gazebo and a nice pool area. I would stay here again.

Room Tip: The view of the pool is nice
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LovesToTravel2_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, January 6, 2012
Oh My! We've been in the process of updating/upgrading our rooms - we apologize that your coffee maker and lamp weren't working when you checked in -- but are pleased that we were able to quickly and efficiently address the issue (and get you your much needed coffee!!) Thank you for your comments and we hope to see you again soon on another visit to the Buena Park area.
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Fountain Hills, Arizona
Level Contributor
27 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 27, 2011

We stayed here two nights as we had two boutiques to attend, one of which was at the hotel. I haven't stayed at a Holiday Inn for years, as they cost generally a little more than I'd like to spend.
This was what I thought was reasonable at $80 for a hotel near a destination, namely Knott's.
The room was snug, but had a nice work area, chair. The bath area was also snug with a triangle shaped sink.
The walls were extremely thin. The lobby is gorgeous.
My pat on the back goes to the employee who allowed us a late checkout. Our boutique was open an hour after our late checkout, which was worth every penny of the stay.
We were forewarned that breakfast at the restaurant was pre-reserved for large groups Sunday. We walked across the street to Denny's.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank realpatontheback
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, November 28, 2011
Thank you for your comments and feedback. We are so pleased that you felt you got a great value during your recent stay and that our team was able to exceed your service expectations. We hope to see you again soon on your next visit to Orange County, CA.
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Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 30, 2011

Good location. Next to a Fudruckers which could be very bad for your health due to the sudden urge to live off burgers but generally there is a fair amount of stuff around the hotel and if you have kids you also have knots farm just a few minutes away. I had a slight issue with a package I had sent to the hotel in that they couldn't be bothered even looking for it when I asked and eventually it's only because I spotted it on a desk that I got it, but that was just one person and the service was actually good apart from that. Especially room service which was fast and very good quality. The rooms are very clean with hood comfortable beds. Gym well equipped. This Is a hotel that isn't pretty, isn't posh, but I really like.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rancidrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, October 31, 2011
Thank you for taking the time to post your review. We are so pleased that you enjoyed the hotel, amenities, location, and service (with one exception). We will be addressing the issue you mentioned, as it is our goal to 'WoW' our guests in both service and amenities during each visit and each guest interaction. Thank you for your feedback which helps us reach our goal.
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Tucson
1 review
Reviewed October 24, 2011

We just returned from a 3 night family vacation to enjoy Disneyland and the surrounding area. Our room (#150) at this facility was clean and we were very satisfied with the helpful and courteous staff. A few comments that might assist future occupants include (1) the shuttle to the various parks is awesome but somewhat unpredictable. Although the schedule is posted with the coveat (changes) we needed to adjust our plans several times based upon no-notice changes in the shuttle schedule. We missed 1 planned event based upon a late pick-up from a previous outing. A call to the room when changes occur would be helpful (2) not a show-stopper but the TV had just a few digital channels and the remaining (analog) channels were too snowy to watch -- would help with kids while parents clean up.The facility is showing wear in its general appearance but it is clean -- loved the mature landscaping!

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dnacomeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
granite_hotelmgr, Manager at Holiday Inn Buena Park Hotel & Conference Center, responded to this review, November 2, 2011
While we are pleased that you appreciated our clean rooms and friendly staff, we would like to apologize that our shuttle was not as efficient as it typically is. the weekend of your visit, our shuttle bus broke down at Disneyland - this caused a bit of a back-up in our schedule. Be assured that the shuttle is in working order (yeah!) and, though our shuttle schedule varies slightly coinciding with the Disneyland Park and Knott's Berry Farm opening/closing schedule. (Sometimes the parks change their schedule due to special events or needs and we update our shuttle based on that). Thank you for your patience and understanding. One last note regarding the TVs... we've recently installed new HDTV's with 50 satellite (free) channels... so we are researching what the problem may have been in your specific guestroom, as it's definitely not what we are offering as a standard. Thank you for letting us know so that we can address your concerns! Safe Travels.
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Additional Information about Holiday Inn Buena Park Hotel & Conference Center

Property: Holiday Inn Buena Park Hotel & Conference Center
Address: 7000 Beach Blvd, Buena Park, CA 90620-1832
Phone Number:
Location: United States > California > Orange County > Buena Park
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Buena Park
#5 Business Hotel in Buena Park
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Buena Park Hotel & Conference Center 3*
Number of rooms: 248
Official Description (provided by the hotel):
Anaheim area hotel located in Buena Park, CA minutes from Disneyland, California Adventure, downtown Disney Shopping, Knotts Berry Farm, Soak City, Medieval Times and Pirate's Dinner Adventure, Holiday Inn Buena Park offers free parking and free shuttle to local attractions. This newly renovated hotel also boasts free wi-fi, the largest outdoor heated pool and whirlpool in the area, as well as a restaurant and bar serving breakfast, lunch, dinner and room service -kids always kids stay/eat free at Holiday Inn. ... more   less 
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Also Known As:
Holiday Inn Buena Park Hotel & Conference Buena Park
Holiday Inn Buena Park Hotel And Conference Center
Buena Park Holiday Inn

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