A friend and I stayed 2 nights at this hotel recently and had nothing but problems. After a long drive from Vegas to Cali, the last thing I wanted to deal with was issues with my hotel. My first issue began at check in when I wanted to pay cash for my room but they told me it HAD to be held against my credit card along with ridiculous damage fees IN CASE we damage the room. Ive never had this problem at any hotel Ive stayed at, nor THIS one which I had previously stayed at 3 times before. Also, the hotel didn't want to honor my military/US govt rate from my reservation. I finally get checked into my room, which is SUPPOSED to be non smoking but smelled of smoke. The toliet had massive back flush issues, the AC was not working and made a horrible banging noise (had to call maintenance as soon as we got into the room), and could barley sleep that night due to loud (and apparently intoxicated) people in the hallway at 3am trying their key in EVERY single door.
The next morning I made it a point to speak with a manager who assured me the hold on my credit card would be released and she apologized for the problem and made sure I got my military rate. So, sounds like things are improving, right? WRONG!
The next day I checked out and thought this bad experience was now a thing of the past, UNTIL I tried to use my credit card later that day and it wouldnt work! I immediately checked my online banking only to find that they hadnt EVER released the hold on my card for the two night stay PLUS "damage fees"! Keep in mind the manager assured me over 24 hours ago that there was no longer a hold on my card. I called the hotel who then said they would call my bank to get it released. SEVERAL days later it was finally released!
To add to all these major issues, it took forever to get waited on at the bar (and it wasnt crowded), the market had no selection and was out of almost everything, and parking was terrible. The only good thing I can say was the wifi in the room was fast and reliable.
DO NOT STAY at this hotel! As nice as this hotel LOOKS, and the location is great to Knotts Berry Farms, its not worth the hassle. There's a nice Raddison down the road that I will be staying at next time.
- Official Description (provided by the hotel):
- The Courtyard Anaheim Buena Park hotel in Buena Park, California, offers complimentary wireless Internet throughout the hotel and a newly renovated lobby featuring a GoBoard®, a digital information center where users can check news, weather and airport conditions. The re-imagined lobby also features The Bistro - Eat. Drink. Connect.®, an American restaurant serving healthy and delicious breakfast and dinner options as well as specialty Starbucks® beverages and evening cocktails. Spacious guest rooms are ideal for business and leisure travelers and feature comfortable bedding, large work desks and flat-screen televisions with ESPN and HBO. Our Buena Park, California hotel is just two blocks from Knott's Berry Farm and 5 miles from Disneyland®. Other nearby attractions include the Anaheim Convention Center, Honda Center and Angel Stadium. During downtime, stay connected by utilizing our full-service business center or stay in shape at our on-site fitness room and outdoor swimming pool. ... more less
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- Also Known As:
- Courtyard By Marriott Anaheim Buena Park Hotel Buena Park
- Courtyard Buena Park
- Buena Park Courtyard
- Buena Park Marriott