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Review of Best Host Inn

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Best Host Inn
Ranked #3 of 19 Hotels in Buena Park
Certificate of Excellence
Reviewed January 3, 2014

Had a great time and the employees were very helpful especially Neil. I stayed for one day and was so nice I had decided to stay another night. Great location next to Knott's and Disneyland and lots of restaurants.

  • Stayed: December 2013, traveled as a couple
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Thank Cory1_c-
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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705 - 711 of 802 reviews

Reviewed January 2, 2014 via mobile

The personalized welcome note & gift basket was really nice! The room was clean & comfortable. The staff was nice and helpful, especially a young girl with long dark hair. Now for the cons: the website stated there were new 40" flat screens, HBO, and a heated pool. All pro deciding factors! Well...not the case & it was disappointing. The HBO had really bad reception. A guy came in to help fix the remote control which wasn't working. He said he would come back to check on the cable and he never did. The location was excellent! However, traffic was so bad that we got stuck in serious traffic getting to Knott's. I read a previous review & noticed they allowed a patron to park there before they were checked in. I really wish I would have known those types of arrangements were admited beforehand. The breakfast was impressive but a little chaotic. Overall it was alright. The pros & disappointments balanced out evenly for me.

  • Stayed: December 2013
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Thank Pultega4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagementTeam, Director of Operation at Best Host Inn, responded to this reviewResponded January 14, 2014

Dear Guest,

We always strive to deliver exceptional hospitality and offer good quality accommodation at an affordable price. We have implemented procedures in our maintenance department to prevent any future room issues. We apologize for your lackluster stay and we look hope to having you back, to show you what our standards normally are.

Sincerely,
Mike Reazuddin
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 2, 2014 via mobile

I'd have to say that trip advisor reviews let me down this time.
Pros: close to Knotts/spacious room (mini-suite)/friendly front desk.
CON: terrible breakfast/horrible remodel, they should fire their contractor!! Old TV set and old furniture/although our room was spacious the kid room was so small, it was like a walk in closet with bunk beds put in/broken phone that wouldn't work and dirty utensils in kitchen, don't use them!!! The curtains need to be pressed and you can't open them up, if you do everyone will see you, no shear curtains. This was the worst!!!

Stayed: December 2013
1  Thank Romanticgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagementTeam, Director of Operation at Best Host Inn, responded to this reviewResponded January 14, 2014

Dear Guest,

On behalf of my entire team, I’d like to apologize for the dissatisfaction that you have experienced with your room.
Your stay is certainly not typical of the high level of service we strive to provide our guests. I hope that you would give us a chance in the future, should your travels bring you to Buena Park.

Sincerely,
Mike Reazuddin
Director of Operations

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Reviewed December 29, 2013

We were pleasantly surprised by the overall experience because the price was so good. Really enjoyed the welcome note and gift basket. We didn't mind paying a quarter for ice. The hotel is literally across the street from Knott's Berry Farm and we were allowed to park at the hotel the entire day before our stay. Breakfast was more than adequate. They were in the process of updating the exterior. But best of all, the customer service was superb.

  • Stayed: December 2013, traveled with friends
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Thank TheresaZ799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2013

  • Stayed: December 2013, traveled with family
    • Value
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Review collected in partnership with Easytobook.com
Thank Maria D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HotelsManagementTeam, Director of Operations at Best Host Inn, responded to this reviewResponded January 14, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 28, 2013

I was totally amazed, Rooms are very spacious and clean. Beds were really soft and comfy.
I will totally stay here again, Pleasant staff, Great Deals!! Very quiet and peaceful Hotel.
ABSOLUTELY GREAT EXPERIENCE!

  • Stayed: December 2013, traveled as a couple
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Thank Frankie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagementTeam, Director of Operations at Best Host Inn, responded to this reviewResponded December 31, 2013

Dear Guest,

Thank you for your great review of the Best Host Inn. We are so glad that you and your family had an enjoyable stay. We value the feedback from our guests as it is very important that each guest has a positive experience when they stay with us. We take great pride offering great value. We hope to have you back again soon.

Sincerely,
Mike Reazuddin
Director of Operations

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Reviewed December 28, 2013

This seems like a good idea on paper. Hotel was nice and clean and breakfast was good. Daily we had to check in at the front office for our meal vouchers, reasonable thought says leave them your house keeping come around. The ice machine was a pay machine, REALLY? Now, they got our reservation wrong, and gave us the upgrade that we were promised with no fuss. We must have gotten an older room because our beds were uncomfortable, there was no tv remote (nor an upgraded tv) and the heater did not work one night. It took a few tries to get someone that understood enough English to replace the remote. They were re paving the parking lot and parking was a HOT MESS. We had to park around the corner in a strip mall parking lot, with no security, when my husband went to complain, he was shooed away. Upon check out, I voiced my concerns and was told because I reserved through THEIR website, I was unable to get a refund and since your bill has to be PAID IN FULL before your stay, I was stuck. I was told to call back on Monday or Tuesday to speak with the owner but rarely to never refunds are given to those that book through them. This seems like a bait ans switch to me.

Room Tip: Rooms at another hotel would be your best bet.
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  • Stayed: December 2013, traveled with family
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Thank Nancy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsManagementTeam, Director of Operation at Best Host Inn, responded to this reviewResponded January 14, 2014

Dear Guest,

We sincerely apologize for any issues that did not make your stay as comfortable as it should have been. We value all feedback from our guests as it gives us the opportunity to immediately rectify anything that needs attention. We were able to respond right away and everything has been corrected. We hope that you will come stay with us again in the near future.

Sincerely,
Mike Reazuddin
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Host Inn

Address: 8530 Beach Blvd, Buena Park, CA 90620-3956
Location: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 19 Hotels in Buena Park
Price Range: $81 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Host Inn 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
Are you in town to take your family to Disneyland? Or perhaps you're visiting Buena Park to enjoy fun and sun on SoCal's best beaches? Whatever the occasion, Best Host Inn has the room or suite for your stay in the Buena Park and Anaheim area! Our property offers rooms that are both comfortable and modest in price. Here you will find beautiful surroundings and comfortable accommodations with newly remodeled guest rooms as well as deluxe rooms with in-room jacuzzi and upgraded furniture, and we provide a full breakfast included in your stay. We provide fresh cookies, coffee, fruit, and other snacks in the lobby for your convenience throughout the day as well. You might choose to relax around our newly renovated outdoor swimming pool or visit Knott's Berry Farm just a few steps across the street. We keep our facilities pet-free and smoke-free for clean, quiet accommodations that will give you peace of mind during your visit. Whether you are planning a memorable family vacation or simply a break from the hustle and bustle of daily life, we look forward to providing you a comfortable and relaxing stay at Best Host Inn soon! ... more   less 
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