I have been here several times because I have a young daughter and she likes the games (many of which are broken.) I have been here twice on week nights, both with the same results (If you go on a weekend, expect pure insanity with people everywhere.) After my first experience, I emailed the company letting them know how much I was disappointed, but they never responded and nothing has changed.
We arrived at 7:00 pm, all but 3 types of pizzas were completely gone. The three that were available were horrible looking and nothing worth eating. I was told it would be 20 minutes for more pizzas. After 20 minutes, more arrived, but they were snatched up by hungry guests and you guessed it, another 20 minutes for more.
I went to the salad bar next. It had been raided by customers and was in desperate need of restocking. The person in front of me waited 5 minutes to flag an employee down for more salad dressing. Instead of refilling all of the empty salad dressing, the employee filled the requested one and then disappeared neglecting the remaining empty dressings and depleted food items on the salad bar.
After finally getting some food, I wanted dessert. Only one of the two yogurt machines was operational with only chocolate as an option. There were 5 bowls remaining and there were no spoons to be found. The dessert bar looked run down and under stocked like the previous bars.
As for the rides and games, they do have a good selection, but many are broken or not operating. Don't get me wrong, there are plenty that do work and are fun for kids of various ages. I do visit because my daughter and I like playing games and having fun. It is a lot closer than the theme parks and for $35 we can eat and play games and still be home for bedtime.
My major complaint is that if you are going to charge full price during the week, then deliver the full service. If they are going to cut corners by under staffing and not supplying ample amounts of food, then reduce your price so you get what you are paying for. I will return only because my daughter likes it, but I can't wait until she grows out of it. This place needs help!
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