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“Home away from home” 5 of 5 bubbles
Review of Portola Inn and Suites

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Portola Inn and Suites
Ranked #14 of 18 Hotels in Buena Park
Victorville, California
2 reviews
“Home away from home”
5 of 5 bubbles Reviewed October 14, 2013

Hi, my name is Carlos .

I recommend Portola Inn and Suites to any one. I stay in Portala Inn and Suites on a weekly basis. I have been staying here for approximately 1 year and am always content with the service and hospitality. Darmesh and Nita are very welcoming, courteous, and professional. That is why I continue to stay here. If you are in the area consider Portola Inn and Suites.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank carlos P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 16, 2013
We are extremely happy to hear that you are a continuous guest to Portola Inn and Suites. And we are also delighted to hear that the great costumer service provided to you by our team members is what brings you back every time you are in the area. As you know, we take great pride with the costumer service we offer, and from your comments, we know that our team is doing just that. Again, thank you for the wonderful comments and see you soon!

Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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257 reviews from our community

Traveler rating
    77
    74
    52
    26
    28
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Salt Lake City, Utah
1 review
4 of 5 bubbles Reviewed October 14, 2013

We booked for 4 days, even though we were out most of the time, I may have to say the service was Great! The guy at the counter was helpful, polite and reliable. Room was very clean, new clean and extra towels everyday. We definitely will come back in our next visit.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eunice16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 16, 2013
Thank you for taking a minute out of your busy schedule to provide us with your feedback on Portola Inn and Suites. We are glad you enjoy your stay at our property to its fullest and that you found our spacious rooms, towels and service to your liking. As you know we do offer free Wi-Fi, parking and complimentary continental breakfast, and we are also open twenty four hours. We are located in the beautiful city of Buena Park, and are only five minutes away from Knott's Berry Farm. Our team members are highly trained at offering great costumer service and we hope you and your family were able to received such wonderful service.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed October 12, 2013

Good convienient easy to find.close to disney and berry farm.needs a little lift but ok for a stopover.staff friendly and helpful .small outside pool and spa but was used.fridge/coffee maker/microwave/ tv .lift to floors accesable

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank tjwmaz5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 21, 2013
We would like to thank you for taking a moment out of your busy schedule to provide us and future guests with your review. Portola Inn and Suites is situated five minutes away from Knott's Berry Farm, and only fifteen minutes from Disneyland. Our property is clean as we try to maintain a clean environment for all our guest. Also our newly remodeled and spacious rooms come fully equipped with a microwave, fridge, flat screen television and a personal coffee maker. We are glad our team members shined for you during your stay and that you enjoyed your stay at Portola Inn and Suites.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
145 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

Spent one night to attend a wedding in town. The rooms are very clean, large and comfortable. The staff are polite and friendly. We enjoyed our stay. However, it's frustrating when basic comforts and necessities are overlooked. Our room keys didn't work. Our TV had grainy and blurred reception and our remote did not work properly. The WiFi is extremely weak and loses connection. There were only two small hand soaps and two modest size towels in the bathroom. We actually had to go out and buy body wash and shampoo. The shower pressure is very low due largely to a low pressure head. These are all things that can easily be remedied and which I hope will be done. We look forward to revisiting.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jabmoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 13, 2013
Thank you so much for all the feedback you have provided us with. As you know all feedback positive or negative helps us improve where improvement is needed. And I can see from the kind and wonderful feedback you have provided us with, that Portola Inn and Suites needs improvements in those basic comforts and necessities that make a hotel experience worthy. Our team will work diligently on fixing this issues you encountered during your stay that way when you come back to stay with us, your stay will be one pleasure and fun. Thank you once more for the kind feedback you have provided us to improve on.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemet
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed October 11, 2013

We've stayed at this hotel many times and always enjoy it. The rooms are clean and neat and all the staff are friendly and helpful. I love that it's located near the heart of things in Buena Park, but it's not on the busy, busy, Beach Blvd. Instead, it's just off of Beach in a quiet location. There are many restaurants nearby and a shopping center is being built nearby. I really like the continental breakfast they serve. The hotel is small enough that you don't feel like a mouse in a maze. I recently had a problem regarding a reservation and I was very impressed with how it was handled. I actually received a personal phone call from the corporate office and the problem was immediately resolved. We'll definitely be back to Portola. It's clear to me that they really value their customers.

  • Stayed October 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sharon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 13, 2013
It is our intention, as well as the intention of any hotel, to provide the best possible customer service to every guest, and we are very much happy to hear that we have just done that during your stay at our Buena Park property. At the same time, we are glad to know that you are a returning guest and that every time you stay at Portola Inn and Suites, you find no issues with our spacious and clean rooms. As you already know all our rooms come fully furnished with a flat screen television, microwave, personal coffee maker, and of course we offer free Wi-Fi, free parking and free complimentary breakfast. Thank you again, and we'll see you soon!


Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockton, California
1 review
3 of 5 bubbles Reviewed October 10, 2013

Everyone was friendly, but the pictures online are not anything like it shows. Our family isn't too picky when it comes to hotels, but as soon as we drove up my kids said, "this looks ghetto!" One huge thing that would make us never come back is the carpet....very dirty, you can't walk without sandals or shoes or your feet and socks will be black within minutes and that's my biggest pet peeve. Luckily we weren't there most of the time cause we went to Disneyland 2 out of the 3 days we were there. We were going to try and cancel and go somewhere else, but decided not to hassle with it. We know now to just stay somewhere your familiar with, rather than save $30.00 a night.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Carrasco_Family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 11, 2013
We would like to thank you for taking the time to provide us with your recent experience at Portola Inn and Suites. As you might be aware, we take all feedback into great consideration, as all feedback will help us improve those areas our valued guest see need improving. Portola Inn and Suites is a family friendly hotel, as many families from around the world stay at our property. We always try to maintain a clean and hospitable hotel for our guest, because by doing that, we know that we will be having returning guest. I hope you will be able to provide us with another opportunity at showing you that maybe your first experience at our property was one of chance.

Sincerely,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lancaster
2 reviews
3 of 5 bubbles Reviewed October 9, 2013

I booked my room and recommended it to a family friend who also booked. We arrived an hour early and they were awesome about accommodating us. We both go and check our rooms out and low and behold they get a huge room and I with kids get a small room. I got charged the same amount and got at least 1/4 less of a room :/

Room Tip: Ask for the room at the end of the hallway they are BIGGER
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jnets3boyz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guest R, Guest Relations Manager at Portola Inn and Suites, responded to this review, October 14, 2013
We are glad you and your family decided to stay with us at our family-friendly hotel known as Portola Inn and Suites. As you know, we greatly value all our guest feedback and regarding the small issue you encountered while staying our hotel, you'll be happy to know that, as you have said, you and your friend booked the same room, but because one was at the corner on the hotel, it appeared a bit bigger. We hope you can visit us next time you are in the Buena Park area.

Sincerely,
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portola Inn and Suites

Property: Portola Inn and Suites
Address: 7921 Orangethorpe Ave, Buena Park, CA 90621-3436
Phone Number:
Location: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #14 of 18 Hotels in Buena Park
Price Range (Based on Average Rates): $
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
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Also Known As:
Portola Hotel Buena Park

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