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“Portola Inn and Suites was WONDERFUL”

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Portola Inn and Suites
Ranked #16 of 19 Hotels in Buena Park
Reviewed September 30, 2011

Staff was wonderful. They easily accommodated our late morning sleep-ins. Nobody knocking on our door with the Do Not Disturb sign out. Everything was very clean. The room was great and the bed was extremely comfortable. We were on our way for a week in San Diego, but wanted to go to Knott's Berry Farm (haven't been in many, many years). It was warm this month, but the A/C was good and it was QUIET. Buena Park is right next to Anaheim. This is definitely our place to stay next time we bring the kids and grandkids to Anaheim. Internet could have been a little faster, but no big deal. Thanks for a great four days and four nights. Unsolicited comments. George & Kimberly

Room Tip: We booked online for a 4-day stay and saved a bit.
  • Stayed: September 2011, traveled as a couple
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Thank georgeandkimber... d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded October 1, 2011

Dear georgeandkimber... d,
We are thrilled to hear your wonderful compliments about our Buena Park Hotel and its team members. It is always great to hear back from our valued guests about their stay with us. We pride ourselves with providing clean, comfortable and friendly accommodations for our guests. We look forward to serving you again on your future visit to the Anaheim/Buena Park area!
Kind Regards,
Guest Relations Coordinator

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Reviews (273)
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202 - 208 of 273 reviews

Reviewed September 15, 2011

I had a excellant stay at the Portola Suites in Buena Park Ca. The Hotel was
clean staff were very curtious and the location and pricing were
acommadation.

  • Stayed: September 2011, traveled on business
    • Value
    • Location
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Thank mariam291968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded September 16, 2011

Dear mariam291968,
Thank you for your kind remarks and compliments about our Buena Park Hotel. We are pleased to know that we were able to deliver a memorable experience for you. We look forward to serving you again on your future visit to the Anaheim/Buena Park area!
Kind Regards,
Guest Relations Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2011

Had to be in Southern California for a business trip around Labor Day weekend, even though the hotel was very busy they were able to accomadate me within a weeks notice. Staff were very respectful and helpful. Seems like a family run business and that famliy feel carries through from staff to customer. Rooms were spotless clean to my standards and I am overly clean at home. Bathroom was clean and all shower and toilet fixtures worked flawlessly. No complaints and I will return for my future business venture to Portola Inn . Highly reccommend . A++
J.S Rogers

Room Tip: Talk to the front desk staff they are very accomadating
  • Stayed: September 2011, traveled on business
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Thank Jordan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded September 12, 2011

Dear Jordan R,
We are absolutely thrilled to hear such raving compliments about our hotel from a valued guest like yourself. We are pleased to hear that your stay with us was one of comfort and enjoyment. You are absolutely correct about our hotel operating as one big family. Our entire team is trained to handle very guest issue/requests with utmost professionalism and friendly attitude. We look forward to serving you again on your future visit to the Anaheim/Buena Park Area!
Warm Regards,
Guest Relations Coordinator

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Reviewed September 9, 2011

The receptionist was great. Walked into the room and was overpowered by the smell of room freshener. Room was very hot and stuffy. Turned on the a/c and the fan never shut off the entire time. Had to use the bathroom. Lifted the lid and there was dirty water and toilet paper in the toilet. Grossed me out so I felt compelled to buy some flip flops to wear in the room. Could not leave the stopper in the tube while taking a shower because the water drained so slow. Water drained slow in the sink too. You could tell it was an older hotel that was refurbished. For the free "breakfast" we had packaged granola bars, packaged pastry and probably the worst coffee I have ever had. The only reason I give a poor rating is because the toilet thing grossed me out so bad I had the hibby jibbys the whole time.

  • Stayed: September 2011, traveled with family
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Thank gcsmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded September 11, 2011

Dear gcsmit,
First and Foremost, we would like to apologize for the inconvenience caused to you during your stay with us. It is our duty to ensure a clean, comfortable and friendly stay for all of our guest. We feel we did not deliver our best to you and are taking appropriate steps to ensure this does not happen again. We hope you will give us another opportunity to showcase our best to you on your next visit to the area.
Thank You,
Guest Relations Coordinator

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Reviewed September 7, 2011

Beds were pretty comfy, Wifi worked good in the mornings but my boyfriend tried it late and night but it did not connect. The breakfast was good and simple (white toast/jelly, OJ, coffee, bananas, oranges,danishes) if your on the run and no crowds either. The towels were little for an adult which we had to use two, but perfect size for my 6 yr old. We just called housekeeping for more towels and they bought more in right away.

Room Tip: Booked online for the 72 hour deal
  • Stayed: September 2011, traveled with family
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Thank MelissaR213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded September 8, 2011

Dear Melissa R,
We are glad to hear you took advantage of our 72 hour promotional sale! It is nice to know that your stay with us was one of comfort and enjoyment. Thank you for bringing up the towel size issue as it is the first time someone has brought this to our attention. We will contact our appropriate vendors and look into this as soon as possible. We look forward to seeing you again on your next visit to the Anaaheim/Buena Park area!
Kind Regards,
Guest Relations Coordinator

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Reviewed August 12, 2011

We arrived early and the front desk allowed us to check in an hour early with out a problem. The rooms were cleaned (MAID SERVICE ROCKED!) and the grounds were well kept. The breakfast was pretty poor(white bread toast, past their prime tangerines, coffee/OJ, granola bars and packaged danish's) but enough restaurants in the surrounding area to provide a good selection Close to the freeway which made it very easy to maneuver around.. Over all We were very happy with it. We even enjoyed the pool after hours till 11 pm without a probleem.

  • Stayed: July 2011, traveled with family
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Thank israelizzymorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded August 20, 2011

Dear Israelizzymorales,
We are pleased to hear that your stay with us was one of enjoyment and good memories. We thank you for all your wonderful compliments and feedback about our Buena Park Hotel. It is great to know that our teams hard work is being appreciated by our great guests such as yourself! We look forward to being at your service on your next visit to the Anaheim/Buena Park area!
Thank You,
-Guest Relations Coordinator

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2011

Easy to find, close to everything I needed, quiet, clean, and comfortable.

  • Stayed: July 2011, traveled on business
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Thank derder3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this reviewResponded July 25, 2011

Dear derder3,
Thank you for your compliments about our Buena Park Hotel. We are pleased to hear that your stay with us was one of comfort and enjoyment. We pride ourselves on providing clean, safe and friendly accommodations at a great price. We look forward to be at your service on your future visit to the Anaheim/Buena Park area!
Thank You,
-Guest Relations Coordinator

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portola Inn and Suites

Address: 7921 Orangethorpe Ave, Buena Park, CA 90621-3436
Phone Number:
Location: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #16 of 19 Hotels in Buena Park
Price Range: $69 - $101 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
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Also Known As:
Portola Hotel Buena Park

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