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“Warm smiles, good old-fashioned customer service,safe surroundings”

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Portola Inn and Suites
Ranked #16 of 18 Hotels in Buena Park
mass
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Warm smiles, good old-fashioned customer service,safe surroundings”
Reviewed March 26, 2011

The bright sunny exterior of this family-owned inn reflects all the warmth that Damesh, Nirali, and their young son as well as their maids shower on their guests. This is my third stay here and I look forward to the next. Yes, there is often some little thing that needs tweaking in these rooms, just like in my own house, but then again, if you seek perfection, you will never be happy anywhere--at any price. There is no complaint that the staff will not happily try to fix. It is close to Knott's, shopping, many restaurant's (Sizzler, Paul's Place for great Mexican a few blocks west), and of course, the beaches. Best bargain around.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank cockeyedoptimist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, April 13, 2011
Dear Cockeyedoptimist,
First & Foremost, we would like to thank you for choosing to stay at our property as well as providing us with such positive feedback about our Buena Park Hotel & our staff members. We deeply value each and every comment from our guests and try our level best to satisfy their needs. We look forward to seeing you again on your next visit to Buena Park area!
Thank You,
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
Vadodara, India
1 review
Reviewed March 24, 2011

I stayed there with my two older kids and nephews during a conference at the Anaheim Convention Center. We were there along with about 10 other members of my team at work.

We chose the hotel because it is half the price of the conference hotels adjacent to the conference center. However, it is only 5 miles to the conference center.

This was our second time back to this hotel in about 5 years, and our experiences both times were good.

The rooms are quiet and average sized. Given the intensity of street noises when we opened the sliding door to the little balcony, the quietness in the rooms was amazing. The first time I was there, we stayed in a 2 bedroom suite and then in a kid suite. This time, we stayed in a standard double with queen beds. The beds were all fine. Carpets, curtains, linens etc were all of good. Pulled curtains kept the room quite dark, so one can nap pretty easily. Our room did not have a safe. Wireless internet service was very fast and free.

Front desk service is excellent. Check in and Check out were both smooth. There is an internet station near check in so one can check traffic maps etc. Parking is free but you do need a parking permit. I lost mine, and they gave me no trouble at all replacing it. The day we checked out, they let us park until we came back from Disneyland in the mid afternoon to catch an evening plane home.

The drive to Disneyland is technically only one 4 miles, but it is an enormous drive if you hit the traffic. There is are small stores just across the street from the hotel on the way where you can pick up water and snacks etc.

Overall, we thought that this was an ideal place to both go to Disneyland and a business conference. Best of all the hotel is very inexpensive, clean, and close to Disneyland and conference centers. I will definitely recommend others to stay at this hotel.

  • Stayed February 2011, traveled on business
    • Value
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Helpful?
Thank IndianTraveller45_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, March 27, 2011
Dear IndianTraveler45_11,
Thank you for choosing to stay with us on your recent visit to Buena Park/Anaheim area. We are very pleased to know that you and your family enjoyed your stay at our hotel. We appreciate the opportunity of being your choice in accommodation during your recent stay. Its certainly great to hear that you thoroughly enjoyed your experience with us. We would all like to Thank you for the wonderful compliments on our friendly stay and clean accommodation. We look forward to serving you on your next visit to our hotel.
Thank You,
Guest Relations Manager
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1 review
Reviewed March 24, 2011

Hotel front desk agent David Was extremely helpful and and assertive with all my question . Hotel was great over all would difintly recommend

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Johnprop213la
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, March 27, 2011
Dear Johnprop213LA,
Thank you for your nice compliments on our convenient and clean accommodations. We truly appreciate your time in giving us your feedback. We are very proud of all that we have to offer, which includes excellent guest service, clean and affordable rates. Once again Thank you for choosing to stay with us and we look forward to seeing you again.
Thanking You,
Guest Relations Manager
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American Canyon, California
1 review
Reviewed March 22, 2011

Pros-Inexpensive, friendly staff
Cons-Lack of hot water in room, dirty carpet, problems with TV (poor satellite signal), unsavory characters smoking massive amounts of marijuana on the property, cracked door frames allowing easy access to room, leaky windows

Bottom line, even though the staff were very accommodating, our stay of this hotel was horrible! It is true that you get what you pay for, so pay an additional amount to stay in a different hotel.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank mskelbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, March 23, 2011
Dear mskelbj,

We are extremely disappointed after reading your review and apologize for not exceeding your expectations. Thank you for staying with us and giving us your valued feedback. We will do our level best to resolve the issues. We are very proud of the quality and value we currently offer our guests, as well as the high level of customer service we know all of our guests deserve. Again, please accept our apologies for any inconvenience that occurred.

Regard,
Dharmesh Ahir
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2011

My info first - a family w/ small toddlers going to Knotts Berry Farm - Read my Plus and Negs of the Hotel
1. + Family Suite price was a good price, that I can say
2. - Don't stay on the second floor, if you do and someone is above you, you will hear ALL the foot patters on the floor which is your ceiling
3. - The Suite is RIGHT NEXT to STAIRS
4. - Shower in bathrm1 - didn't have water strenght, shower in bathrm 2 - TOO much power that it was PAINFUL on our heads and back!
5. - When the hotel/other reviews says they have a refrigerator - NOT TRUE. Its not a refrigerator, tell the truth all - its a somewhat ligth cooler. A refrigerator can keep MILK cold to consume, Portola's version of their refrigerator CANNOT.
6. - TV Channels - WOW, out of 25 channels, only 10 works.
7. - Compimentary Breakfast?? What a joke - don't disclose this - its crappy coffee and toast/danish/granola bar and juice. Really?
8. - 3 Blocks to Knotts? NO NO NO. More like 10 LONG blocks. Its not a 10/15 min walk. Be prepared to WALK a long ways.
9. - Hotel front desk service - they have no idea what customer service is. They need to take a class for this.
10. - The view of pool from hotel's pic, because of angle, it looks big - ITS NOT.
11. + At the end of my review, hhmm, if you NEED a place JUST TO SLEEP, I guess this place would work, but if that's the case, why not just stay at Motel 8 or somewhere cheaper.
I've read the reviews now, and its a joke, MY review tells you straight up, from now on I'm sticking to places I'm familiar with, even if it will cost abit more, its worth it!! For me and my family.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank StraightUpMOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, March 23, 2011
Dear StraightUpMOM,

Thank you for your review on our property. We apologize for any inconvenience you experienced and assure you that this does not represent the typical guest experience. Please know that we are always at your service to assist you in any way we can. It would have been our pleasure to place a call to the room that had been making noise. We hope that on your next visit to the Anaheim area you will reconsider and stay with us again.

Regards,
Dharmesh Ahir
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San Jacinto, California
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 16, 2011

I was amazed at the professionalism, and cleanliness of the room since the price is so very reasonable. The staff were helpful and I definately will stay there again when in the area. What a gem!!!

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bcoolbaugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, March 20, 2011
Dear bcoolbaugh,

Thank you for giving us the opportunity to accommodate you at our Buena Park hotel. We are happy to hear that our Delux King rooms was fantastic. We appreciate all of your great comments, excellent ratings and recommendation of our property to other travelers. We look forward to accommodating you and your family on your return visit to the Buena Park area.

Best,
Dharmesh Ahir | GM
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Paramount
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed February 18, 2011

My spouse and I have stayed here whenever we visit family in OC. This hotel has no downside whatsoever. The suites and studios are spotless, the location is attractive but yet very close to Honda center, public transportation, restaurants and large food markets such as Ralphs, excellent and generous breakfasts and snacks are provided and the heated pool makes it possible to swim in February. The hotel's biggest asset is its staff. They are warm, attentive, competent and hell bent on making one's stay as pleasant as possible. Our appreciation to the managers and to the wonderful people at the front desk. Oh, the rates are reasonable too!

  • Stayed February 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marques0410
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kabirbhagat, Guest Relations Manager at Portola Inn and Suites, responded to this review, February 20, 2011
Dear Marques0410,

Thank you for such an excellent review on our Buena Park hotel! We are thrilled that you and your family had such a great experience with us. We would all like to thank you for the wonderful compliments on our friendly and helpful staff, clean accommodations and, of course, our prime location! It's always exciting to be right across the street from Knotts! All of our guests enjoy the convenience of being so close to the attractions, as well as many restaurants and shops in our immediate area. We are happy that you found quality and value at affordable rates here at Portola Inn & Suites Hotel. Thank you for your recommendation to all of your friends and family. Come back and see us again soon!

Thank you,
Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Portola Inn and Suites

Property: Portola Inn and Suites
Address: 7921 Orangethorpe Ave, Buena Park, CA 90621-3436
Phone Number:
Location: United States > California > Orange County > Buena Park
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #16 of 18 Hotels in Buena Park
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Portola Inn and Suites 2*
Number of rooms: 50
Official Description (provided by the hotel):
Located next to Buena Park’s exciting attractions, the Portola Inn & Suites is perfect for family fun. Our Buena Park hotel’s 50 modern guestrooms feature comfortable accommodations. A variety of room types are available including smoking and non-smoking King rooms, smoking and non-smoking Double Bed Queen rooms, and Family Suites that feature two adjoining rooms with two separate bathrooms. Each room features a micro-fridge, hairdryer, iron, cable TV, and high-speed Internet. Each morning, enjoy our complimentary Portola Inn breakfast where you can indulge in fresh fruit, pastries, coffee and more. ... more   less 
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Also Known As:
Portola Hotel Buena Park

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