Chase Suites is an odd, bipolar hotel. We were booked to stay at the Embassy Suites, however I wanted more room and changed our booking after reading all the reviews. Chase Suites appears to have been recently renovated with new carpets, countertops and even flat screen TVs, however falls short. The outside of our room and the windows were quite old. We had a distinct odor in our room. The television reception was poor. We actually never used the kitchen, however the appliances were dated. The complimentary breakfast was quite good with hot food and Starbucks coffee, but it got crowded very fast.
Some of the guests staying in our building appeared to be living there long term. They had chairs and BBQ grills outside the rooms! We saw them sit outside all hours of the day smoking and drinking. It looked like we were staying in a trailer park instead of a $200 a night hotel. My wife did not feel safe at all. We actually checked out a day earlier.
I am sorry to say, that despite all the efforts in upgrading the hotel, the management has fallen short. We won't be staying here again.
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- Also Known As:
- Chase Suite Brea